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Customer Service Management

Location:
Olmsted Falls, OH, 44138
Posted:
December 01, 2016

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Resume:

Mailynh Vu

**** **** ****** **** ******* Falls, Ohio 44138

Telephone: 440-***-**** Email:acxp5j@r.postjobfree.com

Achievements

Leadership in people development, recruitment strategies and programs

Developed recruitment strategies to improve hiring qualities and development programs.

Ability to work in fast-paced environment with organizations going through significant growth/changes.

Provided effective talent management by collaborating with departments such as brand, business analytics, engineering, finance, information systems and retail

Built strong relationships and recruiting culture with business partners from all levels of organizations.

Driven cost-effective sourcing efforts and minimizing costs.

Created and utilized key metrics to evaluate talent management and analytics.

Drove organizations to win Top Workplaces awards.

Work Experience

CLEVELAND INDIANS - Major League Baseball organization

Cleveland, Ohio November 2010 - present

Assistant Director, Talent Acquisition (promoted 2015; continued reporting to VP of HR)

Manager of Recruitment

Scope of responsibilities includes development, implementation, and monitoring efficient methods for recruitment and human relations for business operations, which includes but not limited to facility management, brand management, business analytics and strategy, finance, information systems, and retail.

Key Accomplishments:

Transforming and developing recruitment strategies for the entire business operations to meet business strategic objectives; successfully filled high-number of employees (seasonal – 300+ each year, interns – 50, full-time 70+); reestablished a recruiting culture. Created a recruitment framework for consistency and provide a high-level candidate experience.

Managing and developing Manager, Seasonal Talent Acquisition and HR Assistant.

Effectively managing people development, talent acquisition metrics and processes, which include diversity initiatives and efforts, while analyzing historical information and making recruitment recommendations accordingly.

Developing talent analytics, university and other recruitment strategies, structured evaluations and assessments to identify the most suitable employees based on company needs and culture for seasonal to executive levels.

Maintaining a strategic partnership with each department by increasing customer service expectations and provide clear plans to fit department needs; Building relationships with senior leaders and stakeholders

Working with senior management on strategic priorities, which include succession planning and emphasis on leadership recruitment within the confines of guiding commitments and organizational values.

Creating employment-branding strategy to increase awareness of business opportunities outside of sports entertainment.

Contributing to strategic planning & budgeting of department as it relates to enhanced training, development, and recruitment efforts.

Decreased the cost of recruitment expenditures and minimizing third party agencies based on successful internal sourcing and recruiting efforts.

Improved and increased quality candidates by refining the recruitment level of expectation including university-recruiting efforts. Researched colleges and universities on programs that fit business needs and targeted those schools for future campus recruiting efforts.

Working with SVP of Business Strategy and Analytics to increase and revitalize the Executive Development Fellowship Program (EDF) and Business Development Program (BDP), which includes recruitment, assignments, interview committee and travel to various academic institutions/conferences.

SWAGELOK COMPANY - Fluid system component manufacturing company

Solon, Ohio May 2010 – November 2010

Contract Corporate/University Recruiter

Scope of duties included recruiting, sourcing and planning for professional level needs and college recruiting for upcoming academic year.

Key Accomplishments:

Became a project member on a major University Engagement project that is intended to be a tool kit for distributors globally; took a leadership role in sections of the kit.

Entrusted with the development of college recruiting efforts which includes building relationships with Career Services and faculty to gain brand awareness and quality candidates.

Built relationships with multiple Human Resource Generalists to identify temporary and contract needs per facility in the Solon, Strongsville, and Highland Heights locations.

Identified metrics for internship and co-op program assessments and developed a process that would force rank top talent to provide a consistency across Corporate Recruiting department.

Ability to conduct phone screens for hourly/professional workforce as well as internship/co-op opportunities to recommend candidates to hiring team and coordinate assessments and interviews, as applicable.

Utilized other sourcing efforts (i.e. social media and campus activities) as a mean to gain leads for quality candidates and a build a pipeline; maintained metrics in time to fill, cost per hire, quality of hire, etc.

Monitored open and filled experienced level requisitions through UltiPro and maintain a driven attitude to close out with qualified candidates in a timely manner.

Coordinated Career Development Program events in conjunction with college recruiting: Welcome event, Thank you event, Interview Day events etc. (pre-planning and post).

Mentored HR interns to develop skills and counsel on multiple of projects.

DEAN & COMPANY, STRATEGY CONSULTANTS / DC ENERGY

Energy Trading firm with a parent company for Strategy consulting

Metro area DC/ Vienna, Virginia November 2007 - December 2009

University Recruiting/Marketing Coordinator (reported to Managing Director)

Scope of duties includes full-cycle university engagement and events coordination.

Key Accomplishments:

Established relationships with targeted top tier school career service offices to help enhance DC Energy’s visibility; kept good communications open with school faculty members, staff, and students.

Collaborated with different School Managers to ensure campus programs and efforts are executed to achieve acceptance goals and positioning DC Energy as an employer choice.

Budget management for all university recruiting events, as well as coordinating “Sell Day” events twice a year for students with offers.

Utilized recruiting events as a marketing tool to gain quality candidates for the firm; planned from beginning to end, handled logistics, schedule of events, travel accommodations and entertainment for students nationally.

Provided the firm a visible resource for new hire employees and able to answer questions in regards to benefits, compensation, work authorization status, and personnel issues.

Developed an internal ATS to improve tracking of applicants and identify resourceful metrics for future recruiting efforts.

Able to provide feedback and recommendations to management teams in regards to interviews and resumes.

Took initiative to help drive additional interest towards DC Energy and diversify the quality of applicants by researching and recommend marketing opportunities.

TALENT TOOL & DIE, INC.- Automotive manufacturing company

Berea, Ohio November 1998 - July 2007

Marketing/HR Coordinator

Scope of duties included marketing coordinator and HR management

Key Accomplishments

Responsible for coordination of trade shows and conference materials and events throughout the year.

Provided leadership to the organization in developing a Human Resource department, managing the hiring process, employee benefits, compensations, payroll, web-based time cards, as well as orientation; also developed relationship amongst peers and became a resource to employees.

Took initiative to improve cost effective production by monitoring quality, efficiency, downtime and deliveries using measurable formulas looking for discrepancies.

Acted as the primary point of contact for all international projects and new business ventures to ensure proper strategies for research and plans of execution.

Identified and implemented key procedures and policies.

Revised work procedures as necessary with approval from management.

Performed and organized quarterly sales reports for CPA accountants by collecting data from Production and Accounting departments to determine the cost of inventory, raw materials, and sales up-to-date for production stamping as well as tooling products.

ASSOCIATIONS: Metro Catholic School Board, Board Member 2016 - present

Asian Youth Organization, Leader in Steering Committee 2010 - present

-Strategize mission and vision for 60 youth members ages 13 – 20

Fairfax County Flag Football, Member 2007-2009

EDUCATION: Baldwin-Wallace College -Berea, Ohio

BA-Business Administration Emphasis: Marketing

AWARDS: Employee of the Month – May 2011

Rookie of the Year – January 2012

Women of Achievement Award – May 2012

NorthCoast 99 – Top Workplaces 2010 – 2015

Indians Way of Customer Service Excellence Trainer - 2015

SKILLS: Familiar with Box, Microsoft Excel, FrontPage, Publisher, PowerPoint, PN3, Outlook, SharePoint, Word, UltiPro (Ulimate Software ATS), QuickBooks, Adobe Illustrator, and Photoshop; MAC and PC capabilities; Social Media – Facebook, Google+, Instagram, LinkedIn, Pinterest, Twitter and YouTube.



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