Customer Service Microsoft Office

CURRICULUM VITAE

ANJALEE MADUSHANI DANTHANARAYANA

PERSONAL INFORMATION

Residence Address - Villa No 17, Al Rashidiya, Dubai.

Permanent Address - No 44/1, Madatiyagahawatta, Pamunuwa Road, Maharagama.

Contact - Tel: +971-********* / +971-*********

Email: ************@*****.***

Linkedin: Anjalee Danthanarayana

Date of Birth - 25th August 1990

PROFILE

I'm an experienced Flight Attendant with over 4 years of commercial flying experience. I'm a passionate and an outspoken individual who enjoys delighting customers through superior customer service. The sales background and the sports background I posses has groomed me to be confident and be a trusted team member and become an asset to my employer.

Further the wealth of experience I have gained and the sound set of skills and competencies I posses will add value to any Organization which would require my services.

Currently attached to Dubai First as a Telesales officer( Portfolio & Spends )

CAREER OBJECTIVES

To secure a responsible as well as a challenging position in a progressive organization which would provide an opportunity for personal growth as well as career advancement and to contribute towards the growth of the organization .

KEY STRENGTHS

•Possess 6 years of proven work experience

•Ambitious and result oriented

•Excellent Coordination skills

•Ability to work in a diverse and a dynamic environment

•Innovate and ability to work under pressure

•Capacity and the ability to accept any challenge

•Excellent Communication Skills

WORK EXPERIENCE

Dubai First July 2016 - To date

Telesales Officer

Sri Lankan Airlines Ltd

August 2011 -July 2016

Flight Attendant

The Hongkong and Shanghai Banking Corporation.

April 2010 – April 2011

Personal Banking Advisor– HSBC Advance

Sri Lankan Airlines Limited

Sri Lankan Airlines is the flag carrier of Sri Lanka. It is headquartered in Katunayake, Sri Lanka, with its hub at Bandaranaike International Airport. Sri Lankan operates directs flights to Asian, European and Middle East destinations along with its code share routes which include to destinations in USA, Oceania as well. It became a member of the One world alliance in 2014.

Position

Flight Attendant

PURPOSE OF THE JOB

•To provide guests in all cabins with a consistent and professional service in the areas of Hospitality, Safety, Security and first aid thus ensuring guest loyalty so that Sri Lankan Airlines would be the preferred carrier.

PRINCIPLE RESPONSIBILITIES

To create opportunities and be a customer service agent and to provide a high level of individual attention to guests so that they feel at home and important.

Identifying opportunities on board duty free sales and revenue increment in sales.

Responsible to Purser through the cabin service supervisor and operate as the cabin service supervisor when required.

Attend preflight briefings on details of the flight

Ensure that adequate supplies of refreshments and emergency equipment are on board

Assist in cleaning the cabin between flights

Demonstrate the use of safety and emergency equipment

Ensure all passengers have seatbelts fastened and ensure other safety requirements are met

Serve, and sometimes sell, beverages, meals, or snacks

Take care of passengers’ needs, particularly those with special needs

Reassure passengers during flight, such as when the aircraft hits turbulence

Administer first aid to passengers or coordinate first aid efforts, when needed

Direct passengers in case of emergency

Maintain intellectual property rights of the Organization

The Hongkong and Shanghai Banking Corporation

HSBC has had a presence in Sri Lanka for over 110 years and has traditionally been a front runner in banking technology. In Sri Lanka.

Position

Personal Banking Advisor – HSBC Advance & Loans Acquisition

PURPOSE OF THE JOB

To obtain and retain business from High Net Worth Individuals

PRINCIPLE ACCOUNTABILITIES

Develop and implement a successful sales plan for HSBC Advance & Loans

Achieve the agreed operating income and per customer income from the proposition.

Maintain customer satisfaction levels at all times.

Develop strategies to tap potential customer bases such as insurance policy holders, professional customer segments and other lead generating channels.

Work closely with support departments in order to deliver a superior customer experience to all existing and potential customers.

ACADEMIC QUALIFICATIONS

GCE Advanced Level - Year 2009

GCE Ordinary Level - Year 2006

PROFESSIONAL QUALIFICATIONS

Successfully completed the Advanced English Certificate Level at The British Council Colombo in 2008.

Completed Certificate in English (NIBM) – 2007.

Completed certificate in MICROSOFT OFFICE - Ocean Informatics Systems – 2007.

Obtained a Senior Certificate of Western Music with Distinction – 2006.

SPORTS ACHIEVEMENTS

Best Shooter Girls’ Schools

Placed 1st – Air Rifle Event

Placed 2nd – Air Pistol Event

Championship under 15 Inter School Hockey Tournament – 2004.

COMPUTER LITERACY

MS Word, Excel, Power Point & other Microsoft Office/Open Office applications

E – Mail, Internet applications & other software applications

LANGUAGE SKILLS

Spoken & Written English & Sinhala

REFEREES

Reference can be provided upon request.

I certify that the above furnished particulars are true and correct to the best of my knowledge.

A.M.Danthanarayana

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