Maggie Adams

Highly motivated professional with *5+ years’ experience in all facets of Human Resources. Interested in opportunity to contribute to the success of your company by positively and ethically impacting team member relations in conjunction with company goals. Skills Summary

Service-driven Human Resources Manager with experience in all aspects of HR

● Manpower planning, management development and responsive employee relations

● Crisis intervention/mediation and innovative employee counseling

● Benefit program research, selection, implementation and management

● Development of effective recruitment/employment programs

● New staff orientation and strong team building/leadership

● Creation of training and incentive programs to stimulate improved performance

● Job description and compensation analysis for organizational planning and restructuring to support consistent growth and maintain competitive wage scale

● Compliance management – Federal, State and Local, E – Verify. Education

AA Education, University of South Carolina, Columbia, SC BS Education, Lander University, Greenwood, SC

Master’s Level Counseling courses, Nova University, Ft. Lauderdale, FL Paralegal Classes, Palm Beach State, Palm Beach Gardens, FL Professional Experience

Human Resources Consultant 05/2015 – present

● Create all HR documents including job applications/criminal background checks, Employee Handbook, Office Policy & Procedure Manual, OSHA Manual, entered all employees into E-Verify and State New Hire Reporting. Credential medical providers and nurse practitioners with all insurance companies, Medicare & Medicaid. Assist with implementation of Electronic Medical Billing and Clearinghouse to process claims. Gulfstream Goodwill Industries West Palm Beach, FL 07/2014 – 03/2015

Interim Benefits Manager (Temp Position)

● Conducted annual Open Enrollment & bi weekly New Hire Orientation on interim basis for Manager on FMLA. Palm Beach Institute West Palm Beach, FL 04/2013 – 04/2014

Human Resources Manager

● Responsible for All Human Resources duties including:

● Recruitment, New Hire Process, Orientation, Training, Benefits, Counseling/Conflict Resolution

● Assurance of all JCHAO and Department of Children & Family compliance for audits/licensure

● Benefit administration including orientation for annual & newly eligible monthly employees of all insurance plans including medical, dental, life, STD/LTD, Aflac, Cobra and FMLA. Adjusted monthly billings to reflect terminations/additions.

Hilton Singer Island Singer Island, FL 07/2010 –

07/2012

Human Resources Manager

● Responsible for online application system, interview, new hire process, and new hire orientation

● Continuous maintenance and training to ensure compliance numerous Hilton mandated brand standards

● Implemented system to ensure that all annual reviews are conducted on time with timely payroll changes

● Conducted annual open enrollment/monthly enrollment for all voluntary benefits as well as administration of 401(K). Entered all deductions into HRIS system. Reconciled monthly billing for all deductions to ensure proper billing as well as COBRA administration & HIPAA compliance

● Continuous focus on conflict resolution in order to ensure environment compliant with EEO and anti-harassment policies

● Implementation of Electronic I-9 system to ensure compliance with U.S. Citizenship & Immigration Services

● Addressed low Associate Opinion Survey scores upon arrival by various Associate Recognition Programs resulting in score 8 points above company benchmark

● Re-established Safety Committee

● Wrote and Implemented Manager on Duty Manual & Training Ocean Plaza Beach Resort Tybee Island, GA 04/2007 – 05/2010

Human Resources Director

● Responsible for all HR duties for staff of 130 Associates including recruitment, orientation & training, performance evaluation, conflict resolution, terminations & unemployment hearings.

● Lowered Worker’s Compensation claims by 20% with prompt reporting and case management, in addition to conducting training for managers on proper reporting & documentation

● Improved communication channels between line staff and management through quarterly Town Hall meetings as well as creation and implementation of Employee Recognition Program

● Lowered unemployment awards by implementing formalized documentation which also reduced legal liabilities in the areas of wrongful termination & EEO claims

● Integrated the new ADP HRIS & Pay Expert System and provided hands-on training for all Managers

● Responsible for procurement of new medical, dental, life and 401(K) policies. Held annual open enrollment to explain new plans, assisted with enrollment and individual questions about coverage(s).

● Reconciled monthly invoices to reflect new and terminated employees sent out Cobra notification and administered/tracked/coordinated FMLA.

HR Solutions Shanghai, China 01/2004 –

03/2007

Consultant

● Designed & assisted Human Resources departments in startup Western hotels with written policies, procedures and training to comply with local employee laws and standards. Hanley Hazelden West Palm Beach, FL 2003 –

2004

HR Manager

● Responsible for all HR duties for staff of 100 Associates including recruitment, orientation & training, performance evaluation, conflict resolution, terminations & unemployment hearings.

● Conducted Annual & Monthly enrollment/additions/terminations of all voluntary benefits - medical, dental, life, STD/LTD and 403(B). Brought in Aflac to give additional plan options.

● Refined annual performance review protocols & improved/expanded job descriptions

● Completed successful Joint Commission on Accreditation of Healthcare Organization audit requiring extensive review, update and verification of all employee records Jupiter Beach Resort HR Manager Jupiter, FL 1997 – 2000 & 2002– 2003 (Resort sold) DoubleTree Hotel HR Manager Palm Beach Gardens, FL 05/2000– 12/2002

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