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Team Leader Customer Service

Location:
New Orleans, LA
Posted:
December 01, 2016

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Resume:

Lakendra Riley

Experienced Healthcare Recruiter

New Orleans, LA

acxp3n@r.postjobfree.com - 504-***-****

PERSONAL SUMMARY

I am highly experienced in all areas that I have worked and I can demonstrate exceptional attention to detail, speed and accuracy in every thing I do. Overall, I have worked in the hospitality and the medical industry for 7+ years, and from which I have learned how to accurately anticipate guest and patients as well as operational needs. I have all the skills that you are looking for in a candidate, and as a true all-rounder I am able to work cohesively with colleagues as a part of a team. I have the required level of enthusiasm and energy needed to create a sense of urgency in important matters and possess those rare positive leadership characteristics which can inspire junior staff. You can be sure that I will bring an assortment of knowledge and skills to every area of your business. At this precise moment in time I would very much like to join a company like yours that has a reputation for exceptional service.

Languages: English and Spanish

Willing to relocate to: New Orleans, LA - Los Angeles, CA Authorized to work in the US for any employer

WORK EXPERIENCE

Senior Healthcare Recruiter

Employment Stage - Houston, TX - November 2016 to Present

- Review applicants' resume/curriculum vitae

- Placing and assigning employees at clinics, hospitals, and other medical facilities

- Communicate efficiently with employers and employees ensuring the needs of both are met in a timely and effective manner

- Performing background checks on potential employees, as well as checking upon given references, transcripts, and credentials

- Negotiating salary, problem-solving, and counseling, therein establishing a rapport with the job candidate

- Develop and source active and passive candidates.

- Maintains candidate relationships and secures placements to meet Employer and Professional goals. Creates sourcing strategies, responds to talent management requests, identifies and manages candidates, leads placement negotiations and follow-up.

- Submits qualified candidates for consideration.

*Independent Contractor

*Virtual Senior Healthcare Recruiter

Evs Clinic Supervisor

Ochsner Health System - Covington, LA - May 2016 to August 2016 The Environmental Services Team Leader directly supervises departmental Zone Coordinators; ensures all daily cleaning and project schedules are met; coordinating daily schedules with other departments throughout the facility; and ensures 24/7 seamless service of environmental services assigned staff. The Environmental Services Team Leader monitors Zone Coordinators and EVS employees to ensure that area assignments are maintained in a safe, clean, aseptic and operationally effective condition. The Environmental Services Team Leader coaches Zone Coordinators and employees for improving work habits and/or work performance. The Environmental Services Team Leader oversees quality of cleanliness within units and takes action to correct poor quality. The Environmental Services Team Leader assists with the coordinating department on- call schedule and staff weekend rotation schedules and ensures adequate coverage for all shifts and ensures appropriate response in times of crisis or emergency. The Environmental Services Team Leader develops and maintains technology applications within the department, including computerized daily schedule runs for all shifts and planned event scheduling for project work and oversees the maintenance, stocking, and security of department assets including powered equipment and all general cleaning supplies. Healthcare Recruiter/Scribe

Memorial Hospital - Gulfport, MS - August 2014 to April 2016

-Achieves staffing objectives by recruiting and evaluating candidates

-Build and maintains relationships with candidates Evaluates and interviews applicants based on a consistent set of qualifications

-Recruits applicants through strategic selling

-Promotes benefits of working with PHR and transform potential candidates into new hires

-Manages follow-up and relationship with all candidates to ensure retention, loyalty and development of new business

-Seeks and utilizes new methods of attracting candidates

-Stays current on healthcare staffing industry trends and requirements

-Attains and contributes to individual, team and company goals

-Prospects new and old leads

-Spends quality time on the phone evaluating, recruiting and building relationships

-Establishes and maintains communication and rapport with healthcare professionals to encourage a long- term working relationship with the company

-Extracts new leads/business from current clientele, i.e. references and referrals

-Works in collaboration with staffing managers and recruiters

-Additional duties as assigned by Management

I recruited Physicians & all Allied Healthcare Professionals in the Specialties below and more.

-OBGYN

-Oncology

-Neurology

-Family Medicine

-Dermatology

-Research & Development

-Urology

-Cardiology

-Immunology

Healthcare Recruiter/Scribe

Memorial Hospital at Gulfport - Gulfport, MS - April 2010 to October 2013

-Achieves staffing objectives by recruiting and evaluating candidates

-Build and maintains relationships with candidates Evaluates and interviews applicants based on a consistent set of qualifications

-Recruits applicants through strategic selling

-Promotes benefits of working with PHR and transform potential candidates into new hires

-Manages follow-up and relationship with all candidates to ensure retention, loyalty and development of new business

-Seeks and utilizes new methods of attracting candidates

-Stays current on healthcare staffing industry trends and requirements

-Attains and contributes to individual, team and company goals

-Prospects new and old leads

-Spends quality time on the phone evaluating, recruiting and building relationships

-Establishes and maintains communication and rapport with healthcare professionals to encourage a long- term working relationship with the company

-Extracts new leads/business from current clientele, i.e. references and referrals

-Works in collaboration with staffing managers and recruiters

-Additional duties as assigned by Management

I recruited Physicians & all Allied Healthcare Professionals in the Specialties below

-OBGYN

-Oncology

-Neurology

-Family Medicine

-Dermatology

-Research & Development

-Urology

-Cardiology

-Immunology

EDUCATION

Master's in Cell and Molecular in Biology Minor in Business Tulane University of Louisiana - New Orleans, LA

2016 to 2017

Bachelor's of Science in Biology

Tulane University of Louisiana - New Orleans, LA

2011 to 2014

Associate in Biology

Mississippi Gulf Coast Community College - Biloxi, MS 2008 to 2010

High School Diploma

LongBeach High - Long Beach, MS

2007

SKILLS

Microsoft Office (10+ years), Excel (5 years), Excellent Communication Skills (10+ years), Excellent Customer Service (10+ years), Outlook (10+ years), Money Management (10+ years), Money Handling (10+ years), Inventory Management (4 years), Auditing (5 years), Hospitality (10+ years), Budget Management

(7 years), Scheduling (7 years), Hiring (5 years), Interviewing (6 years), Multi-Line Phone System (5 years), Meeting Planning (6 years), Leadership (7 years)

CERTIFICATIONS

Serve Safe Certified

July 2015 to Present

BLS for Healthcare Providers

April 2016 to April 2018

Bls CPR Adult/Child/Infant

April 2016 to April 2018

First Aid CPR AED

April 2016 to April 2018



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