Joseph Van Vechten

***** ********* **

Strongsville, OH 44136

419-***-****, 330-***-****

acxp26@r.postjobfree.com

PROFESSIONAL EXPERIENCE

TIME WARNER CABLE, STRONGSVILLE, OH

Business Class Technician, Dec 2014 - Present

Install equipment and service for business accounts

Troubleshoot and repair issues with customer’s service

Coordinate with coworkers to work efficiently

Educate customers on products and services

TIME WARNER CABLE, STRONGSVILLE, OH

Residential Field Technician, Apr-2014 – Dec 2014

Install equipment and service for residential accounts

Troubleshoot and repair issues with customer’s service

Coordinate with coworkers to work efficiently

Educate customers on products and services

DIGITAL CABLE & COMMUNICATIONS, PARMA, OH

Cable Technician, Jun 2009 – Apr 2014

Completed installs, upgrades, downgrades, and disconnects

Educate customers on products and services

Reviewed route every morning to ensure truck was stocked with necessary equipment

Worked 2 years in TWC system and 3 years in Cox Cable system

EDUCATION

Cuyahoga Community College, Cleveland, OH 2013-2014

Degree: Associate of Applied Science – Computer Networking Hardware

1.Cisco Networking Academy courses CCNA 1-4

Western Governors University Start date: 4/1/2016 Expected graduation: 4/1/2018

Third year in Network Administration program

CompTIA A+ Certification

CompTIA Network+ Certification

ADDITIONAL SKILLS

Excellent troubleshooting skills

Ability to work individually or in a team environment

Good customer service skills

Familiar with different types of computer software and hardware

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