Experience Summary:

Expertise managing & operating in a Project Management Office (PMO) and as an individual Project Manager (PM) utilizing both Projects in Controlled Environments, Version 2 (PRINCE2) and Project Management Institute (PMI) methodologies while utilizing Information Technology Infrastructure Library (ITIL) practices for the support of a IT service management (ITSM) system.

Management of the development and implementation of solutions for the prioritizing and completion of enterprise driven IT objectives through cross functional team utilizing Software Delivery Life Cycle (SDLC) for software and Technology Delivery Life Cycle (TDLC) driven endeavors over multiple projects. Utilization of Six Sigma, Agile, Water Fall, and LEAN principle. The documentation of Risks, Assumptions, and Issues and Decisions Log (RAIL) to assure optimal performance and reliability of the project objectives.

Surpass in guiding the work of technical teams by articulated project goals and scope, translated business needs into technical terms, prepared detailed work breakdown structures (WBS) and instilled shared accountability for achieving project Milestones. Excellent commination provider offering effective communication of complex technical terms to Sr. Management and Stakeholders. Manage the development and utilization of User Acceptance Testing (UAT) to assure reduction of issues with a greater level of User approval.

Experienced managing project budget of $2.5M plus. Expert vendor management including evaluation of vendor performance by measuring against Service Level Agreements (SLA), and ensure vendors meet or exceed contractual obligations. Skilled in write and distribute bid packages amounting for total production costs which clearly define the scope and general provisions of potential contracts. Analyze, negotiate and prepare purchase order agreements, vender subcontracts, and managed cost control budgets.

Ensure the proposal, execution, control, deployment, customer training & hand off, warranty support, and closure while meeting all project objectives. Manage and approve timelines and standards while working independently and collaborating effectively with business heads to establish and execute on project requirements utilizing Innotas and Plainview as a Project portfolio management software tool (PPM) and Microsoft Office Suite including Microsoft Project and Visio.

Experienced managing the design, deployment and consolidation of network Data Centers facilities (DC), Disaster Recovery Centers (DR) and Business Continuity Plan (BCP) for healthcare and financial institutions over multiple locations. Utilization of VMWare ESX HA clustered Hosts running Microsoft servers using Microsoft Active Directory (AD) on a Border Gateway Protocol (BGP) solution employing Cisco Routers, managed network switches and Access Points (AP) over a LAN, MAN, WAN & Wi-Fi environment.

Management the design and operation of replicating EMC, Cloud Infrastructure Architecture, HP and Hitachi Storage Area Network (SAN) solutions running Exchange, SQL, VMware Virtual Desktop Infrastructure (VDI), Microsoft Office, Electronic Imaging solutions, network based faxing solutions, network printers, DHCP & DNS on both physical and virtual servers in a redundant network design. Local network backup strategies utilizing backup solutions attached to a Network Area Storage (NAS) and Tape drive devices.

Education:

Degree: Bachelor of Arts in Information Systems Management,

Canterbury University

Diploma: Certificate in Data Processing,

Mid-Westchester Occupation Training Center

Professional Certifications:

A+ - CompTIA

CCNA - Cisco

CNE - Novell

CSM - Scrum Master

DMAIC

ITIL

LEAN / Six Sigma

MCSE - Microsoft

Network + - CompTIA

PRINCE2

Full Time Work History:

4Imor, Inc.; Brewster, NY Project Manager / Technical Business Analysis

12/13 - Present

Operate in a PMO structure to manage project portfolio to assure optimum performance and the successful deployment of the project life cycle. Utilizes the following strategic deliverable framework accountable for all aspects of best PM practices, including budgeting, reporting, documentation, timelines management, final project documentation and project closure. Consistently have develop and proactively manage project utilizing both Water fall and Agile methodologies. Coordinate and scheduling tasks and the achievement of milestones. Manage stakeholders, team members, senior management expectations while exceeding customer satisfactions. Manage lead requirements gathering and plan the assignments of tasks of varying scope. Manage internal and external resource assignments, scheduled and lead internal and external project kickoff and status meetings. Develop and tracking of the WBS utilizing PPM software Innotas and Microsoft Project. Serve as a liaison between Stakeholders, Sr. Management, Business units and technical teams. When appropriate, facilitate conflict resolution, and status updates and workshops. Proactively managed project risks to resolve conditions adversely affecting on-time performance. Consult with users to evaluate technical system requirements, develop and manage UAT expectation, identifying, develop strategies, and implement enhanced Project Management procedures. Offered PM & BA services for the following organizations:

Sikorsky Aircraft

03/16 – 08/16

Managed the full project life cycle for successful deployment of software and hardware driven projects. Worked with development and production teams to assure quality communication, and expectations are being met.

Presidio

01/15 - 11/15

Managed the deployment of deployment of network switches, Routers, & AP’s for small and large corporate entities. Managed expectations while providing successfully delivering projects on time and on budget.

Shade Store

10/14 - 12/14

The development of a new AD hierarchical structure for the centralized deployment and management of network services. Developed and deployed a DR and BCP to assure continued seamless operation.

Byram Health

06/14 - 10/14

Performed DC consolidation and document final configurations. Developed and deployed a DR and BCP to assure continued seamless operation in the event of network issues.

UHG

12/13 - 06/14

Developed and implemented a Lift and Shift architecture for an internal Software as a Solution (SaaS) to reverse engineer physical and virtual servers.

WQIS; New York City, NY Project Manager & IT Director

08/08 – 12/13

Performed architecture, managed and support of all IT functions within a mid-size Property & Casualty insurance company. Acted as a PM / IT Director by guiding the direction of a team while using SDLC guidelines for the design, consolidation, relocation, and the support DC and DR center. Both the DC & DR ran VMware ESX Hosts in a HA Cluster presenting an application solution and network services running DHCP, DNS, VDI, Microsoft Exchange, SQL, Office, Omni, ImageRight, on Microsoft Windows 2008 & 2012 servers. Managed the architectural design and deployment of a company-wide DR and BCP solution in all areas including Core Network, SAN Storage solution. Backup and Data Retention utilizing BGP network failover utilizing MX Logic solution for spam / virus prevention and e-mail continuity, Network Uninterruptible Power Supply (UPS), and logical unit number (LUN) and server to server SAN based replication. Managed the installation of enterprise applications, and create summary reports utilizing Microsoft Office Suite for Sr. management. Managed the design and the deployment of a Cloud Infrastructure Architecture for Telephony Infrastructure hosted PBX VOIP and company mail backup and spam / virus protection service. Developed and managed a network based faxing solution, VMware VDI, Window Servers and desktop images running Windows Operating System (OS) on laptops, desktops and zero VDI clients and the integration of Apple I-Pads, I-Phones. Management and guidance of end user issues resolutions. Development and the management of WBS expectations, and develop and utilized UAT to assure seamless deployment of proposed network solution. Estimation and planning, risk assessment, contingency planning, tracking, management of progress, issues, budget, risk, resources and reporting. Managed direct and matrix technical personnel. Performed status reporting to senior management, procurement of computer equipment, budget and vendor management, and the development and deployment of network strategies allowing further enhancements of existing network.

3T’s, Inc.; Brewster, NY Project Manager & IT Director

05/03- 08/08

Provided leadership and guidance for the development and growth of a New York State licensed computer training school and computer service consultant agency. Developed coursework based on New York State educational standards. Developed educational solution of various small and mid-size companies and worked with various governmental agencies to provide structured training courses to help retrain displaced employees. Provided self-help courseware to help prepare for taking certification tests. Additionally, managed a team of system engineers and projects utilizing the PMI processes to allow for the tracking, control and reporting of on-going IT initiatives. Develop and offer SLA agreements to small and mid-size companies. Offered guidance and demonstrated problem solving skills to enhance, secure, and stabilize the operations and reliability of existing customer’s networks Developed and tracked the software implementation hardware & software life-cycle. Guided HIPPA and PCI compliancy requirements. Provided Project Management for Bank of America (BoA). Duties included initialization to closure, budget tracking, and report writing of IT based projects. Implemented Wi-Fi solutions over a LAN, MAN environment. Designed and deployed virtual services utilizing VMware Hosts in a managed Novell and Microsoft Windows network server environment. Installed new computer network configurations, documentation of existing computer network environments, and procurement management of computer equipment and technical resources. Wrote marketing plans, proposals, negotiated new service level agreements, and investigated new computer strategies. Provided design and documentation of network operation for the DR & BCP objectives for customers to assure operation in the event of network service issues.

New York City Department of Health; New York City, NY Project Manager & IT Director

10/02-05/03

Provided leadership and guidance for the development and support of a multi-heterogeneous network environment. Offered daily direction to a team of system engineers, managed projects, monitored and maintained network operations, software and hardware deployment, DR and BCP processes, and network security monitoring. Functional tasks included IT budget allocation, the development, documentation and monitoring of IT standards & procedures. Projects included relocation of Data Centers, Operating System upgrades of network servers, and the deployment of new network infrastructure, vender management, and the distribution of workstations.

Transamerica Life Inc.; Purchase, NY Regional Service Network Project Manager

10/98 – 10/02

Coordinated all of the IT activities including production systems support, Business Analysis, and Project Management for the support of the hardware and software of a multi-heterogeneous network environment. Supervised Network Engineers and desktop personnel in two data centers for different network integration projects and end user support issues. Proactively managed Projects for the Y2K efforts, OS upgrades of network servers, Data Center consolidation. Implemented software services across the US, managed vendor relationships, updated workstation Operating Systems and performed hardware upgrades. Duties included monitoring and maintenance of Novell & Windows servers, to allow for the use of Exchange, ISA, DHCP, DNS, WINS, and software deployment using SMS. Provided effective communications through Project Management and Change Management procedures through implementation of DR / BRP processes.

Hardware Expertise:

5e & 6a copper and Fiber connections

Apple I-Pads, I-Phones, & Laptops

Enterprise UPS

Cisco Routers, Firewalls and Switches

Cisco UCS, IBM & HP Server

Lenovo, HP, Desktop & Laptop

Managed Printers and Switches

Spyware & Virus protection

Virtual USB devices

Software Expertise:

DoubleTake

FacSys

Ghost

ImageRight

Microsoft Exchange

Microsoft Office Suite 2016 & below

Spyware & Virus protection

Symantec for Windows

Veeam Backup and Replicator

Network Operating Systems:

Mac IOS: El Capitan & Sierra

Microsoft Windows Desktop 7, 8 & 10

Microsoft Windows Server 2008 & 2012

Novell 3.x, 4.x, 5.x & 6.x

VMware 3.x, 4.x & 5.x

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