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CAREER PRÉCIS

A dynamic professional with 7 years of experience in Data Analytics

and have good experience on data analytics tools like SAS,R,JMP MS SQL server, SQL, Excel

Have Knowledge of predictive analysis technique using SAS and R

Have exposure to different analytics techniques include Linear & Logistic Regression analysis, cluster analysis Time series and factor analysis.

Churn Analysis and Predictions.

Expert in creating Process map, SOP documents with ITIL principles.

Excellent Project management skills

VOC and VSM Analysis

An ardent analyst, with a flair for adapting quickly and resolving complex to dynamic business environments.

Ability to effectively interact with all levels of management and non-management team members

Ability to identify issues, develops ideas, and provides innovative and creative resolution

An enterprising individual with good interpersonal skills, analytical, comprehensive problem solving abilities & a willingness to learn.

Proficient in MS Word, MS Excel, MS PowerPoint, Visio Organizational Experience

1. EuRamp Training Learning Services Pvt Ltd. (24th Nov2015 –till Date) Designation: Training Consultant.

Training Conducted of Following Areas

Social Media – Digital Marketing

Mobility and Android and iOS OS

Analytics along with usage of tools like SAS and R

Predictive analysis using SAS and R

Business Analysis Techniques

Cloud Computing

Anjani Sharma

Phone:

(M) +91-991*******

Email:

acxouk@r.postjobfree.com

m

Technical Skills:

Trained in SAS and R

Well Versed with ITIL

Six Sigma Greenbelt Training

Proficient in MS Word, MS

Excel, MS Power Point,

Visio

Well versed with Social

Media promotions and

marketing

Education:

Ba Economics Honors:2003

University Of North Bengal

In Quest of challenging Business Analyst position in a well reputed organization

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2. Dell International Services Pvt. Ltd.: Gurgaon: (11th September 2006 – 5th February 2014) Designation: Metric and Reporting Analyst

Training Team (Gurgaon & Hyderabad)

Social Media and Communities SMaC Team (All India) Key Deliverables:

1. Churn analysis to predict hiring and cross training and up skilling plans. 2. Sentiment analysis based on various survey reports and design projects based on same 3. RCA for sales and customer experience improvement. 4. WFM capacity planning and staffing governance

5. Performance Stack Rankings for trainers and SMaC team members. (Design and publish). 6. Need based analysis as per business and stakeholder requirement. 7. Analyze the Service Level achievements compared to SLA's 8. Developed and prepared long range capacity and workload requirements 9. Designed, built and maintained databases and spreadsheets tracking key service statistics. 10. Liaison between training team and various LOBS to identify training needs. 11. Creation and updating of all India training SharePoint. 12. Measure and report capacity utilization both at a team member and team level 13. Interaction with the business leaders to formulate future for business requirement. 14. Prepare and present the weekly performance review for training to Senior Management 15. Update Site training Lead and Project Manager on current status and future action for business goals. 16. Create New Hire Orientation plan for effective on boarding of new hires 17. Evaluate instructor performance and the effectiveness, providing recommendations for improvement. 18. Conduct or arrange for ongoing technical training and personal development classes for staff members 19. Confer with management and conduct surveys to identify training needs based on projected production processes, changes, and other factors.

20. Develop and organize training manuals, multimedia visual aids, and other educational materials Projects

E-Support: Improve the Penetration rate, WRR and accuracy of info on the support webpages Project Description :

Updating Webpage: design and content to increase click through and penetration rate based on predictive analysis technique with help of following drivers: Site Search Top Keyword Report, WRR (web resolve rate) report, Current TCD for the floor.

Point of contact for updating KCS (Knowledge Center) on the webpage for India

Partnering with other team to organize positive changes on the webpage. SMaC(Social Media and Communities): Training and deployment Project Description :

Reorganization of Staff for SMaC based on current Skills and roles.

Design SOP, Process Map and RNR Model.

Redesigned quality effectiveness module incorporating alert policies Created.

Performance Reporting.

Successfully Organized and completed Train the Trainer program and staff training.

Designed Pan India SMaC training lesson plan as per business requirement. Page 3 of 3

3. Vertex India Ltd:

Busines Associate ( 17th May’05 –3rd Aug’06)

Performed quality customer service to Powergen customers based in UK. Helped with all Customer Account migration, Account Reconciliation for Powergen Ltd.

4. Wipro Spectramind Ltd.

Business Associate (9th July ’03 –1st Dec’04)

Efficient telemarketing sales for Capital One Credit Card across US. Customer Retention for CompuServe Ltd.

Training Attended

SAS base R and Business Analytics by Analytics Lab

Advanced Skills: Statistical Comparative Methods

Advanced Skills: Process Performance Studies

Advanced Skills: JMP / Stats

Core Skills: VOC / VSM

Project Management – Essentials

Front-Line Leader Academy

Management From The Start

Building Relationships via Facebook

SMaC Principles & Get Started SMaCking

Building Brand on SMaC

KCS Author certification

Six Sigma Greenbelt Training

Place : Signature

Date : Anjani Sharma

Contact this candidate