OVERVIEW
I have over ten years experience interacting with the public and representing
companies as their first point of contact. In that time, I have developed into a seasoned professional able to navigate a client’s idiosyncrasies while also capably presenting the benefits of each of my company’s services and service providers.
EXPERIENCE
Guest Services Agent A Moment’s Peace Salon 08/2012 – Present
Welcome clients to our facility, answer any questions that they may have, assess their needs and direct them to the best solution available.
Manage inbound phone calls, handle e mail responses to customer inquiries or complaints, schedule appointments and keep the office running smoothly.
Oversee weekly inventory, generate multiple reports and provide clerical assistance to the owner and managers.
Client & Data Management Specialist Salem Publishing 05/2016-Present
Rapidly process data - including the initial sorting and classifying of incoming subscription campaigns
Enter and verify the associated data
Inter-office mail management, answering phones during peak times and processing orders and payments.
Fitness Instructor 100% Fit 08/2014 – 12/2015
Developed fitness routines, individual workout and fitness plans that incorporating weight exercises, high intensity cardio and isometric training.
Helped clients reach their fitness goals, achieve a healthier lifestyle and develop their dream physique.
Customized classes to all fitness needs and minimizing the risk of injury. CTA Premier Family Chiropractic 03/2015 – 10/2015
Managed all patient services, including check-in, scheduling and charting.
Coordinated the Dr.’s schedule, performed intakes, collected and processed payments, managed the waiting room, distributed educational information, instructed patients on both in-office therapies and home therapies.
Maintained and organized files, helped insure that we remained in compliance with all HIPAA regulations.
Handled email correspondence, answered the phones and addressed all questions and concerns of the clients.
Managed inventory, ordering, organizing and sell inventoried products. HEATHER WHEELER
3005 Viewpointe Way, Columbia TN 38401 615-***-**** acxooi@r.postjobfree.com
-2-
Legal Assistant Amy Cross Nance, PA 09/2013 – 09/2014
Trained to effectively work as a Pre closer, Post closer, Contract Processor and Closing Coordinator for Residential and Commercial Real Estate.
Created all documentation related to Estate Planning, Conservatorship, Guardianship, Endorsements; Billing, POAs, HPOAs and Trusts.
Experienced in Soft Pro, West Law and PC Law.
This was a fast-paced environment that demanded multi tasking, research, patience, high-level computer skills and focus.
Sr. Host & Host Trainer Chuy’s Restaurant 02/2010 – 11/2012
Optimized the overall staff utilization and trained new staff members.
Acted as the initial point of contact for all patrons at the front of the restaurant, answered phone calls and fulfilled take-out orders.
Managed customer complaints and correcting any problems or failures.
When the restaurant was very busy, stepped in to assure tables were cleared, deliver food and beverages to patrons and made sure all service areas were fully supplied.
Sr. Host, Host Trainer & Server Genghis Grill 08/2007 – 03/2010
Responsible for scheduling the host team and training new staff members.
Engaged patrons while they waited to be seated, escorting them to their table, checked IDs when appropriate.
Corrected any problems, explained how various menu items were prepared.
When needed, I stepped into a server position, taking a section of the restaurant to assure that our patrons had an excellent dining experience. EDUCATION
Columbia State Community College May 2012
AS Public Relations & Communications
Brentwood High School May 2009
High School Honors Diploma
SKILLS
Extremely well versed in PC computer operation. Proficient in the Microsoft business suite including: Word, PowerPoint and Excel. Experience with both PC and Mac formats. I completed a typing battery showing me with a high level of proficiency at 90 words per minute.
High Level of Organization with the unique ability to create order from chaos. Proven Leadership Skills, having been continuously selected by both my peers and by my supervisors for leadership roles: team leader in athletics, a tutor at school and as a mentor in Youth Group.
HEATHER WHEELER
3005 Viewpointe Way, Columbia TN 38401 615-***-**** acxooi@r.postjobfree.com
-3-
REFERENCES
Danielle Lotito
Manager
A Moment’s Peace
Franklin, TN
Cynthia Badger
Assistant Processor
Amy Cross Nance, PA
Franklin, TN
Nathan Wall
Finance Advisor
Accelerate Commercial Capital
Franklin, TN
Kristin Black
Insurance & Billing Coordinator
Dr. Kelley Rice, DDS
Brentwood, TN
HEATHER WHEELER
3005 Viewpointe Way, Columbia TN 38401 615-***-**** acxooi@r.postjobfree.com