Microsoft Office Customer Service
Resume:
ERIC BOTTGE
Bath, PA *****
acxonz@r.postjobfree.com
http://www.linkedin.com/in/ericbottge
SUMMARY:
Experienced System Administrator in Application Support, HRIS, Report Writer and cross functional support.
Efficient utilization of software tools for daily operations, project management, customer service, reporting.
Task orientated, methodical, maintains confidentiality, organized and procedure driven.
Re-prioritizes work throughout the day to meet daily requirements.
SYSTEM SOFTWARE CERTIFICATIONS and EXPERIENCE:
Microsoft Office Specialist Certification – Access 2013
Microsoft Office Specialist Certification – Excel 2013
Microsoft T-SQL Query Writing
IBM AS400 I520
AS400 IBM Query, DBU
Lawson Payroll System
ADP Payroll Report Writer
HEAT Help Desk Software
Crystal Reports
MS Outlook, Access, Excel, PowerPoint, SQL, SSMS
EXPERIENCE:
PPL Gold Credit Union, Allentown Pa. 6/2016- Current
IT/IS Technician
PC, Laptop and Phone support for users
Maintain Help Desk Data Base and worksheet metrics
Liaison for all vendor support including PC, network, phone and purchasing of IT related equipment.
JackHenry/Symitar software maintenance and administrator.
Job Transition Period 1/2015 – 4/2016
Position was terminated after a IS&T department reorganization and all of the AS400 server applications were moved to 3rd party vendors.
Continuing education at New Horizons Training Center moving toward earning additional Microsoft certifications and skills.
Sodexo USA, Allentown Pa 6/1998 – 12/2014
AS/400 iSeries System Administrator
(Sodexo, formerly The Wood Company, is a 20 Billion dollar international food service organization that serves private and public institutions)
Installed AS400 iSeries 510, 720 and i520 Operating Systems. Security Administrator for the AS400 and Lawson Payroll system. Assigned new user profiles as directed. Tested and implemented AS400 PTF, CUM Tape and 3rd party Lawson upgrades. Scheduled and monitored jobs. Initiated system data purges. Monitored system messages, disk capacity, system performance and printers to maintain current level of system operations. Maintained LTO3 tape inventory for archived tapes and disaster recovery plans.
Maintained AS400 DB2 and ADP database integrity. Created download and upload procedures for data files and reports from multiple databases for weekly, monthly and ad hoc reporting.
Created HRIS demographic and employee record reports. Including Hire/Term Date, Anniversary, Training Qualifications, Job Description and EE-01 reports. Composed Payroll and Benefit contribution total downloads/uploads and Individual Pay History reports from multiple databases using ADP Report Writer, Access, Excel and Crystal Reports in graphical, spreadsheet or custom report format. Transmitted Bi-Weekly Payroll ACH file, Flex Spending Benefit file and uploaded monthly payroll totals to the AS400 server.
Created and maintained IT Help Desk Activity Reports for analysis by category, technician or date using Crystal Reports from the HEAT Help Desk Ticketing databases for managers and users.
Re-created Purchasing and Accounting system financial Profit and Loss and Budget Analysis reports for export including Unit Level and Division Level using ADP Report Writer, Excel and Crystal Reports
Produced and maintained Data Center and AS400 System access security documents for the successful completion of the Sarbanes Oxley ( SOX ) Internal Audit review of the IS&T department each year.
Customer Service Help Desk duties included support, training and coaching to system users for AS400 applications, MS Applications, Avaya phone operation, ETL instructions, process batch scheduling, on-boarding new employees, Audio Visual equipment instruction as well as scheduled semi-annual HVAC, Generator and Fire Suppression System inspections for the Network Operations Center.
First Commonwealth Federal Credit Union, Bethlehem Pa 11/1996 – 5/1998
Senior Computer Operator
Generated System reports, performed daily transmissions and transfers of financial transactions.
Received Employee of the Month award and Perfect Attendance award for 1997.
Lehigh Valley Hospital – Spectrum Administrators, Allentown Pa 2/1991 – 11/1996
Production Supervisor
Maintained Claims Processing System, Created and mailed benefit checks and statements to insured customers and providers. Supervised the Mail Room
Created Stop Loss Reports, Provider History Payment as well as CPT4 and ICD-9 case history reports for individual or provider history request.
EDUCATION:
New Horizons Computer Learning Centers, Bethlehem Pa 7/2015 – 4/2016
Computer and Network Support Technician Program
Microsoft T-SQL Query Writing
Certifications:
Microsoft Office Specialist Certification - Excel 2013
Microsoft Office Specialist Certification - Access 2013
Awards:
Elected to Who’s Who Among Students In American Universities & Colleges for 2016
James Madison University, Harrisonburg Va. 9/1985-5/1987
Bachelor of Business Administration degree – Computer Information Systems
Northampton Community College, Bethlehem 9/1983-8/1985
Associates of Arts degree
MILITARY: 9/1978-9/1983
U.S. Coast Guard – Aviation Machinist Mate
Awards include Arctic and Antarctic Service Medals, 2 Unit Commendation Medals, Good Conduct Medal and Honorable Discharge
Contact this candidate