SHANE ECHTERMEYER

**** ***** ** ***** *****, NC *8023

PHONE 303-***-**** • E-MAIL acxono@r.postjobfree.com

PROFESSIONAL EXPERIENCE

**/**** – 11/2016. Optum / United Healthcare

Customer Service Professional

Answer inbound calls from members and prospective members with questions regarding their Medicare Part D supplement insurance plans. Utilize strong attention to detail and thinking out side the box to provide solutions.

Answer each call cheerfully; showing respect and empathy for what are often very difficult circumstances that the member is facing.

04/2015 – 06/2016. Super Pawn/ Westminster Pawn

Pawnbroker

Assist customers with purchases and sales understanding that some have fallen on hardtimes.

Using the highest levels of customer service, assist all customer cheerfully and with respect and empathy when it is called for.

12/2014 – 05/2015 Catholic Charities Organization (The Samaritan House) Denver, Co

Security Officer

Utilize strong customer service skills to maintain order and assist residents and staff in residential homeless shelter setting.

De-escalate difficult situations and make quick decisions to ensure safety and security of 300 residents and staff.

09/2014 – 12/2014 Comcast Business Englewood, Co

CAE 3 Business Technical Support

Assist business customers with troubleshooting their Comcast equipment and services and determine when it is necessary to send a technician for further assistance.

Ask probing questions to determine the customer’s internet, phone and television needs and provide them with information on the benefits of bundling services.

10/2012 – 12/2013 Sprint Communications Englewood, Co

Business Wireline Tech Support II

Use excellent customer service skills to communicate between our techs and business customers to assist with wireline repair tickets and service requests.

09/2010 – 10/2012 Nordstrom fsb Englewood, Co

Customer Service Specialist

Assist customers with a variety of issues concerning their Nordstrom credit accounts.

Support Nordstrom store employees with customer-related issues.

05/2008 – 07/2008 Security Industry Specialist, Inc. Draper, UT

eBay Safety & Security Officer

Responsible for monitoring and patrolling the eBay campus to ensure safety standards are being met and the campus is secure.

Worked to provide a high level of professional service to eBay employees when assisting with ID badges, parking permits and other customer service duties.

08/2007 – 05/2008 Washington County Sheriff Department Akron, CO

Detention Deputy

Maintained security and surveillance over institutions programs and activities, including supervision and monitoring of inmates.

Responsible for booking new arrestees and entering their file into the computer, ensuring that it is complete and accurate.

10/2000 – 04/2007 RSSI Inc. Thornton, CO

Armed Security Officer

Provided armed security services for residential housing developments, apartment complexes, office parks and construction work sites.

Mediate complaints and other issues between residents and property management.

EDUCATION

Completed 12/2013 University of Phoenix (Online) Denver, CO

Associates of Arts in Accounting

05/2015 – 12/2017 University of Phoenix (online) Denver, CO

Bachelors of Science in Information Technology

Emphasis on Information Management

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