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Customer Service Manager

Location:
Hicksville, NY
Posted:
November 28, 2016

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Resume:

Tingjun Lei

** ******** ****, **********, *****347-***-**** • acxom2@r.postjobfree.com

Education

New York Institute of Technology (Old Westbury, NY) Overall GPA: 3.80

Master, Electrical & Computer Engineering Sept. 2014 - Jun. 2016

Shanghai Maritime University Overall GPA: 3.00

Bachelor, Transportation Engineering Sept. 2010 - Jul. 2014

Experience

Product Manager Jan. 2014 – Jun. 2014

Avazu Inc. Shanghai

Assessed mobile game quality to assure optimal user experience

Provided in-depth market analysis to assist in competitor research.

Released (League of Angel, Wartune) and assess web page games quality

Assisted in overseas game maintenance and service

Promoted new web page games

Manager Assistant Intern of Citi's Institutional Clients Group Aug. 2013 – Oct. 2013

Shanghai Branch of Citibank (China) Group Shanghai

Prepared Facility Memorandum

Filled in Working Capital Loan Transition Checklist E-Form

Assisted in RMB and foreign currencies registrations

Verify Business Licenses for loan granting transactions to business clients

Operated on loan transactions with business clients

Collected information for completing ‘Foreign Currency Contract Form’

Participated in a market research project on ‘the Automobile Market of China’

Shipping Broker Intern June. 2013 – Aug. 2013

Optima Ship brokers (Asia) LTD Shanghai Representative Office Shanghai

Got familiar with the organization structure, operating style, workflow, enterprise culture and office environment of a company

Assisted in general administration, document filing and word processing work of the department

Involved in data collecting, market research and reporting

Assisted in market development and sales making

Department Manager Jan. 2012 – Oct. 2012

Shanghai Qizhe Information Technology Co., Ltd Shanghai

Assisted in the sales of computer software and hardware

Engaged to install and adjust information technology hardware, such as projector installation and adjustment & company network layout design and establishment, for company clients

Involved in new client development by paying business visits

Helped clients solve technical problems

Additional Information

Proficient in Microsoft Word, Excel, PowerPoint

Familiar with HTML, Auto-CAD 3D(2D), Photoshop,Python,C++, Simulink, Labview, Premiere Pro,

Quartus II,Java.

Fluent in Mandarin



Contact this candidate