Kathleen De Lima

**** ****** ***, ****** *******, CA 95670

E-mail: acxolo@r.postjobfree.com

Phone: 916-***-****

EXPERIENCE

Sutter HR Data HR Data Team Member 01/14 - 12/15

Partner with other Team Members, Benefits, Payroll and Recruitment/Logistics to ensure accurate processing employee data changes in a timely manner. Daily processing Taleo New Hire's into ePAN/Workflow/K2 System. Administers base salary for both step increases and across the board Pay increases with Compensation Team, updating salary schedules in (Lawson) HR system. Update Performance Review process by documenting performance outcome in PSDP and Lawson. Process employment changes for employees via ePAN/Workflow. Coordinate with HRBP, employee's Supervisors and Payroll to process employee terminations timely. Provides high-performing customer services to problem solve all employee inquires via Salesforce. Complete all Kronos Requests for Supervisor changes with Help Desk, Lawson and Payroll Team other departments as needed.

Sutter HRIS (Manpower) HRIS Assistant 10/13 - 12/13

Assist HRIS Team in preparation for 2014 enrollment benefits for Sutter Health. Verify each employee and family with benefits codes for each Affiliate through-out Sutter. Verified those groups and rates against Lawson & Benefit Connect. Prior to Lawson upload, provided support with vLook-up (Excel) to verify that both Lawson and Benefit Connect totals match in ensure accurate rates.

Sutter Med Staff Services (Manpower) Credentialing Assistant 06/13 - 08/13

Provides clerical support to Director of Medical Staff Services/Credentialing Service, Chief of Staff via phone or face-to face Supports Department activities with a wide range of duties including meeting registration and planning activities, filing, opening/ distributing mail, receiving / data entry in ECHO. Assisting Physicians, RN's all staff regarding Badges. Prepare roster requests email out to departments. Daily administrative responsibilities as assigned and special projects.

Sutter eQuip/BioMed (Manpower) Data Entry/CSR 01/13 - 06/13

Handle all incoming calls with the highest level of Customer Service for both internal and external contacts. Ability to interact positively and professionally with ancillary providers and staff members. Great organizational skills with high sense of changing priorities and problem solving ability. Obtain service work order reports of equipment as needed. Data entry of preventive maintenance, repairs for all medical equipment in hospitals. Scan service report to Field Service Work Orders, Preventive Maintenance or repairs. A/P data entry of invoices for scheduled payments on medical equipment. Clerical support, filing, photo copy, scan, assist in special projects. Excel, Access Database software programs, MS Outlook, SHMMP and ECS/Access. Working knowledge of Kronos (Time Keeping) Exception Reports.

Sutter EAP (Manpower) Receptionist/Clerk 03/12 - 12/12

Answered incoming calls for Sutter Employee Assistance Program. Pre screen highly confidential calls from employee, family or Work/Life to Intake counselors for Sutter Employees and a Network of external companies. Create new account demographics in E-cura Database establishing account. Upload highly confidential Protocol Messages/Web Form requests from Provider Line for processing; route to appropriate Intake Counselors for completion. Prepare mailing of EOB's for daily. Process Incoming Mail, routed to Provider Relations, Business Services or Claims. Support to Provider Relations, locate/print Proof of Insurance, current Licensees for Provider Network update. Recruit new Providers providing initial screening within a specific geographic area, adding to Network. Create Power Point presentations. Responsible for Monthly Reports of Inter company Transfers, Utilization, Year to Date Reports, EAP Web Trends, Month end A/R process; assist with mailings of Quarterly Newsletters.

Sutter Bone Marrow Transplant (Manpower) Financial Coordinator 06/11 - 10/11

Provide medical insurance eligibility/benefits for potential patients, HMO, PPO, Federal and State Programs, including RX portion of benefits for high dollar medications. Submit for Medi-Cal TAR and all other insurances for prior authorization. Prepare patient charts, clinical documentation packet. Create MS4 account for labs & hospital appointments for patient/donor. Chart authorization approvals, global periods in EPIC and MS4. Continue to follow patient thru Transplant process for continuity of care. Coordinate with department Social Worker patients financial, housing or community resources.