Customer Service Data Entry
Resume:
Sondra Patrice McShan
Bossier City, LA 71112
***********@*****.***
Objective
To find diverse experience with a reputable firm that will cultivate positive growth and provide for a stable and comfortable future.
Skills and Qualification
Excellent interpersonal, verbal/written communication and organizational skills. Excellent Customer Service, Self Starter, Data Entry. Experienced with working in a fast-paced environment and maintaining accuracy. Knowledgeable in a variety of software. Flexible, Diligent, and Dedicated to excellence and efficiency
Licenses
Individual Producer – Line of Authority – Life
License Number 709170
Effective date – September 30, 2016
Valid through – October 31, 2018
Education
Associates in Business Administration
Bossier Parish Community College
Bossier City, LA
Diploma
Kent-Meridian High School
Kent, WA
Positions Held
April 2009 – 2015 Customer Operations Associate
October 2016 – Current Senior Customer Operations Associate
American Electric Power Company / Southwestern Electric Power Company
A permanent position at American Electric Power Company where I continued to deliver excellent customer service experiences to AEP customers, by way of inbound calls, on a variety of issues related to billing and credit issues, power outages and power quality issues, new accounts, etc.
June 2008 - April 2009 Customer Service Associates
Jean Simpson Personnel Services
A temporary position where I successfully delivered high quality customer service experiences to American Electric Power customers on a variety of issues related to billing and credit issues, power outages and power quality issues, new accounts, and more by way of inbound calls.
May 2006 December 2007 National Directory Assistance / Customer Information Services
Bellsouth/the New AT&T
Responsible for providing accurate and efficient information to an average of 1000 customers a day with a courteous demeanor.
July 2005 Febuary 2006 Front Desk Clerk / Housekeeping
Remington Suites Hotel
Reservations, Check in/outs, Concierge service sometimes, Housekeeping
June 2004 June 2005 Salesperson
Waffle House
Waiting tables and Customer Service
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