Kazuyo Yoshida

**** ***** ****** ****: 778-***-****

Vancouver, BC V5R 4E5 acxoju@r.postjobfree.com

CAREER OBJECTIVE: RECEPTIONIST / ADMIN ASSISTANT

HIGHLIGHTS OF QUALIFICATIONS

•Over 10 years of experience as a Receptionist, Office Support Worker and Administrator

•Work background in various organizations: travel agencies, a neighbourhood house, a hospital, car and telephone companies

•Polite, friendly and helpful manner over the phone and at the reception desk

•Proficient in MS Office (Word, Excel and PowerPoint) and Internet

•Good knowledge of office administrative procedures and accounting-related tasks

•Excellent experience coordinating and prioritizing job tasks; fast learner

•Solid customer service, communication, interpersonal, organizational and multitasking skills

•Excellent conflict resolution abilities and able to work well under pressure

•Patient, compassionate and attentive to people’s needs

•Outgoing, responsible, reliable, flexible and hardworking team player; can work well independently and take initiative

RELATED EXPERIENCE

Receptionist, Teacher’s Assistant, Support Group Assistant (Volunteer) Jan 2016-Present

South Vancouver Neighbourhood House, Vancouver, BC

•Assist staff members in answering phone calls, helping clients at the front desk and providing information about the services in a courteous manner; retrieve telephone messages from voice mail and forward them to the appropriate staff

•Sort incoming and outgoing mail and parcels

•Maintain a clean and tidy reception area

•Make bookings on Excel regarding rooms and vehicle use

•Provide language support to ESL participants in English classes and the Multicultural Women’s Group

•Instruct basic computer skills (Internet, Word and Excel) and follow up with clients on further assistance through emails

Receptionist/Office Support, Kintetsu International Express Ltd, Vancouver, BC 2015

•Handled incoming calls and route them appropriately; respond to email enquiries

•Performed other general office administrative related tasks including issuing invoices, typing correspondence, making travel arrangements, booking meeting rooms, handling translation, generating monthly financial reports using the in-house computerized database

RELATED EXPERIENCE (cont’d)

Office Administrator, Toyotsu System Communication Co. Ltd. Japan 2009-2011

•Sorted and filed documents according to established computerized system

•Processed incoming and outgoing mail manually or electronically

•Assisted with administrative tasks: budget submissions, contract preparation and work schedules, maintenance of inventory of office supplies and ordering stationery

•Performed basic bookkeeping tasks such as preparing invoices and made bank deposits

Office Support Worker, Last Resort Agency, New Zealand 2008

•Coordinated accommodations and school placements for international students/travelers

•Provided information and orientation for homestay arrangements

•Recommended tours to Japanese tourists and scheduled tour guides

•Performed general office administrative-related tasks

Interpreter/Translator, Toyotsu System Communication Co. Ltd., Japan 2007-2008

•Interpreted and translated from Japanese to English for office staff and guests

•Converted instruction manuals from Japanese to English and vice versa

Receptionist/Secretary, Nippon Telegraph and Telephone Ltd., Japan 2003-2006

•Answered customers’ enquiries and provided information regarding phone and Internet set up; coordinated customer service booking schedules

•Greeted customers and directed them to appropriate staff members or departments

OTHER EXPERIENCE

Health Care Assistant (Practicum/Volunteer), Capital Care Lynwood, Edmonton, AB 2011-2015

•Assisted senior residents with activities of daily living and ambulation to other locations

•Encouraged residents to participate in activities and accompanied them on outgoings

•Reported to supervisors any concerns and observation regarding behavioural changes

Live-in Caregiver, private homes, Edmonton, AB 2012-2015

•Administered bedside and personal care to clients such as aid in ambulation, bathing, personal hygiene, and dressing and undressing

•Planned and prepared meals and special diets, and assisted in feeding clients

•Accompanied clients to medical-related appointments

•Supervised and cared for children in employer's or own residence

•Led daily activities and maintained a safe and healthy environment for the children

•Communicated with parents for any further issues and concerns regarding their children’s school performance and unruly behaviour

EDUCATION HISTORY

Certificate in Health Care Assistance, TLC Edmonton, AB 2011

Bachelor in English Literature and Culture, Aichi Prefectural University, Japan 2003

Certificate of Junior High and High School Teachers, Aichi Prefectural University, Japan 2003

Diploma in Administration, Ichinomiya High School, Japan 1998

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