Customer Service Representative

Kyle Sutton

Training Manager

Sayreville, NJ

acxoj4@r.postjobfree.com - 732-***-****

To acquire a position that will strengthen both my management and communication skills while allowing for growth.

Authorized to work in the US for any employer

WORK EXPERIENCE

Training Manager

G&K Services - Belleville, NJ - 2015 to 2015

Traveled to local stores to encourage them to purchase inventory from the company.

•Inspected products to be delivered to ensure highest quality..

• Delivered items and inventory sold on a weekly basis.

• Maintained a good relationship with current clients to ensure future business.

• Requested files from clients and associated companies.

• Prepared information in appropriate forms for release to customers.

• Created filing system to handle incoming information and outgoing reports to clients.

• Put together presentations of audit findings for use in meetings.

• Entered information into tracking database for use by staff.

• Produced spreadsheets detailing audit activities. Route Sales Representative/Cost Accountant

Frito-Lay Inc - Somerset, NJ - 2014 to 2015

Reviewed weekly demand for routes, determine potential gains from re-routing and suggest re-routes to routing specialist.

• Logged Truck Team hours every day.

• Communicated with Truck Team members to instruct and update them on daily workload.

• Tracked and ensured Truck Team members perform as per expectations.

• Communicated with customers through phone to re-confirm job schedules and handle issues. Contact Call Center to confirm job availability and confer job description.

• Managed vehicle and equipment through cleanliness, safety and maintenance. Establish and oversee productivity, service and safety targets for route and driver.

• Notified customer service of specific area delivery days. Route Service Representative

Alsco Linen - Garfield, NJ - 2013 to 2014

Summary: Obtain revenue by processing invoices, maintaining budgets, records, and equipment. Achieve customer satisfaction by providing problem solving resources and taking ownership of new request.

• Met account receivable standards by contributing information's for plans and reviews.

• Prepared and monitor budgets by organizing financial plans and implementing variances actions.

• Responded to customer inquiries by understanding, reviewing, gathering, and responding to customers personal needs and accounts.

• Supported financial planning by forecasting weekly and monthly budgets.

• Maintained quality services by identifying new account and monitoring current accounts.

• Determined customer service requirements by conducting surveys, forming focus groups and maintaining contact with customers.

Route Service Representative

Nixon Uniform Service & Medical Wear - South Plainfield, NJ - 2009 to 2011 Summary: To use skill in Management, Administration and Human Resource towards further responsibilities in the professional setting.: Responsible for the interaction with clients to develop a professional relationship and distribute medical products

• Managed daily cost value adjustments over $500,000 to inventory records in database.

• Audited manufacturing processes and procedures.

• Supervised between distribution and manufacturing departments to accomplish on-time production of tools and equipment.

• Prepared charts and presented them at quarterly meetings

• Provided computer help desk support via computer and telephone communication with end users.

• Execute contracts to customize and finalize details of products.

• Maintain inventory of all medical and textile items.

• Hire, train, and supervise workers for events

• Keeping accurate accounts of sales reports and cashiers logs. Front Desk Agent

Hilton Newark Airport - Elizabeth, NJ - 2007 to 2008 Summary: Working with guest challenges in a manner to get them great service as needed.

• Interacting with guest in a kind and professional manner

• Provided service activities for our guest and employees

• Reported on progress in weekly and monthly evaluations Assistant Manager

Footaction U.S.A - East Brunswick, NJ - 2006 to 2008 Summary: To plan, assist, organize, and administer comprehensive services within the store

• Created, established and maintained records of services for all activities involving the team members

• Prepared and implemented all activities during the work day

• Prepared reports, purchase requisitions, time sheets, budgets

• Trained, evaluated and mentored team members

Administrative Assistant/ Human Resource Assistant Reliance Vitamin Company - Somerset, NJ - 2006 to 2006 Summary: Establishing new accounts, interfacing with clients and ensuring customer satisfaction.

• Analyzing weekly and daily sales data to confirm proper distribution of product

• Interacted with clients to provide all in-store promotional activities

• Created and coordinated a quality improvement process. Coordinate all data transactions between the business office and corporate headquarters for sales and inventory purposes. EDUCATION

International Business

Raritan Valley Community College

Contact this candidate