SUMMARY:

Diligent and organized professional seeking a challenging business analyst or project management position with a growing company.

WORK EXPERIENCE:

Regal Administrative Services (Chicago, IL) October 2003 – March 2015

Business Analyst

●Successfully collected and analyzed data as an independent consultant to find new ways to control cost, sales, and employee efficiencies.

oDefined existing problems and prepared reports to summarize findings and evaluate company processes and procedures.

oRecommended and deployed strategies designed to resolve identified issues to executive management.

●Productively served as Business Analyst for several projects within the company’s portfolio.

oGathered information through interviews, document analysis, workshops, and other research in order to document workflow analysis, business processes, and business needs.

oCollaborated with Project Managers to analyze business processes and propose solutions and strategies to create efficiencies.

oAssisted in developing technical or strategic products, services, or programs, to support business unit goals.

oCommunicated business requirements and recommendations across a variety of stakeholder groups, including business operations, information technology, and senior management.

oReviewed data from various sources, analyzed information using standard statistical methods, prepared narrative analysis and conclusions, and compiled reports and summaries for use by management to make informed business decisions.

●Supported the development and implementation of projects, programs, and portfolio management standards.

●Assisted project management teams with the implementation of new policies, procedures, and tools to facilitate project management activities.

●Researched, developed, and wrote technical documentation, including standard operating procedures, protocols, and quality performance metric standards.

●Efficiently reported the status of performance metrics and the impact of variances each reporting cycle in a timely manner.

●Created presentations using spreadsheets, graphs, and charts to illustrate operational trends and also forecasted outcomes for various scenarios.

●Produced and managed the delivery of standard and custom reports, using Microsoft Office and other proprietary analytical tools that verified the accuracy of reports prior to delivery.

●Analyzed activities and trends, and compared these against service standards and best practices.

●Assisted with the identification of training and development requirements of the business unit.

American Custom Insurance (Chicago, IL) July 2001 – August 2003

Administrative Assistant / Systems Analyst

●Provided computer systems support for all users.

●Worked closely with company President to resolve day-to-day issues that arose from managing an office, including compliance to company policies that ranged from human resource to completeness of insurance policies, managing vendor relationships, and scheduling.

CNA Insurance Company (Chicago, IL) October 1988 – March 2001

Commercial Lines Rating Analyst

●Ensured that the internal IT systems had updated daily information used to develop insurance rates into premiums.

●Worked directly with the IT systems team to problem solve errors and develop software for updates to monthly rate changes.

Hartford Insurance Company (Chicago, IL) August 1979 – June 1982

Commercial Lines Rating Analyst

●Manually developed insurance rates into premiums for large risk commercial policies.

●Trained employees in all lines of commercial insurance on the process to rate and price policies.

●Provided quality control rate checks and fix for all systems related problem issues.

EDUCATION:

Bachelors of Applied Science in Business Administration

Southern Illinois University Carbondale, 1988

Associates of Applied Science in Supervisory Management

Lincoln Land College Springfield, 1985

High School Diploma in General Studies

Steinmetz High School Chicago, 1975

SKILLS:

●Microsoft Excel, Access, PowerPoint, Outlook, Office, Visio, Linux, Dos, Word.

●Excellent interpersonal and project management skills, including the ability to motivate to project team members.

●Strong written and verbal communication skills.

●Strong analytical and problem solving skills, as well as the ability to excel in a fast paced environment.

REFERENCES:

Available upon request.

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