Felicia Wilson

District Manager

Raymond, MS ****4

acxog2@r.postjobfree.com - 601-***-****

A results-driven and forward-thinking operations manager specializing in retail sales, with a proven track record of accomplishment in P&L, district management, budget analysis, strategic sales, goal setting, team development, customer service, and inventory control. Leverages dynamic interpersonal and time management skills to interact with a variety of individuals while carrying multiple tasks to completion simultaneously. Displays a strong work ethic with a focus on the ability to drive change. Adaptable and pragmatic, driven to achieve results and exceed expectations to ensure the sustained success of an organization.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

District Manager

RENT-A-CENTER - Jackson, MS - 2010 to 2016

Oversaw P&L report reviews, payroll, recruiting, training, team development, and goal setting. Managed customer opportunities. Controlled inventory, cultivated customer and client relationships, and problem solved issues. Obtained profit goals over 12 consecutive years, 20%+.

• Assisted corporate office with first training program in company for Acceptance Now.

• Achieved "performed to win" status for four consecutive years (top 10% in entire company).

• Acknowledged as the first African American and non-family related with a historical client commercial and first advertising commercial company-wide.

Store Manager

- 2004 to 2010

Oversaw and trained team of six. Achieved weekly collection goals of 10.9/5.9 for entire year (top 10% in company). Obtained 30%+ profit YOY with 90%+ in Benefits Plus in home sales, customer relations, inventory control, and leadership threshold.

• Obtained certification in District Managers Development program. Sales Assistant Manager

iPhone - 2002 to 2004

Utilized all training standard operating procedures and increased the Balance on rent, standard monthly rental income, incentive bonuses, customer count, customer relations, and overall revenue for the location. Managed inventory by balancing and ordering to create a variety sales culture. Telemarketed previous and potentially new customers from referrals daily from iPhone.

EDUCATION

Business Administration

Jackson State University - Jackson, MS

1996 to 1999

LINKS

https://www.linkedin.com/in/felicia-wilson-117b816a CERTIFICATIONS

Life Insurance

ADDITIONAL INFORMATION

COMPUTER SKILLS

MS Office