BRAZIEL GRADY

C:314-***-**** / H:314-***-****

Email: acxoft@r.postjobfree.com

ADMINISTRATIVE SUPPORT

Polished, professional administrator and customer service representative offering:

*Excellent communication skills, problem solver, motivated within groups and individually.

*Over 12 years of customer service experience and administrative support.

*Over 5 years working in financial instutitions.

*Professional individual with the ability to successfully collaborate with clients and staff.

*Knowledgeable of computerized systems for the business functions.

*Well-developed interpersonal skills, work creatively & thorough.

*Able to manage delegated projects & successfully meet deadlines.

COMPUTER AND OFFICE SKILLS

Knowledge of AS/400 computers, Oracle Applications 11i – MS Internet Explorer, MS Outlook-Intranet, MS Excel, WIN95/97, WP 5.1, Fax machine, Internet, E-mail, Data Entry (sight and touch), Adobe, VMS, LPS, Filenet.

EXPERIENCE

Schnucks, St. Louis, MO 09/2013 – Present

Customer Service Clerk

Run sales reports for daily transactions of all departments for the store.

Transfer and deposit money to/from the safe, some bookkeeping, run report to check registers cash balance. Transactions with MoneyGram: receiving, sending, printing money orders and payments for bills. Run utility reports and balance all totals daily. Cash payroll checks for employees, personal checks for purchase or cashback, credit or debit card transactions, I have management authorization to override or approval for suspending sales transaction(s). Work the Lottery machine and run the reports at the end of the day, Scan products, greet and communicate with customers. Monitored Self Service (U-Scan) four registers on one main monitor and another monitor/register used to complete a purchase if an error occurs. Reboot all four monitors/registers when an error occur. Control registers the main monitor with overrides when necessary. Assist with new hires training and questions.

Ameren UE, St. Louis, MO 08/2012 – 08/2013

Clerk in Real Estate Department

*Daily entries from Easement documents and legal description of land.

*Entry for railroads easements, filing folders, scan documents to archieves.

Professional Resource Agency, St. Louis, MO 05/2011 – 07/2012

Administrative Assistant

*Process daily mail, file paperwork, answered inbound calls and greet clients.

Wells Fargo Home Mortgage, St. Louis, MO 09/2010 – 04/2011

Mortgage Interim Specialist

*Conducted welcome calls to the borrower(s). Daily communication with the Home Mortgage Consultants.

*Process HARP AND FANNIE MAE Refinance Applications.

*Conduct verification of employment of the borrower(s) and credit checks.

*Routine communication with borrower, process their application and/or answer any

questions. Monitor and meet closing dates. Scanning and indexing documents.

*Contact title company for the documents required: Title, HUD, Wire instructions, CPL.

*Contact attorney office for payoff statements and communicate to them until the final

documents have been sent to closing.

*Contact insurance company for status of the homeowners insurance and/or master

policy if refinancing a condo and/or town home.

*Assisted in closing department - data entry for funding of loans processed.

St. Louis Public Schools (Board of Education) St. Louis, MO 08/2009 – 03/2010

Customer Service Representative

*Worked directly with the Assistant VP of Transportation. Assisted the Administrative Assistant in Superintendent’s Office with light office duties. Created spreadsheets for a 1 million budget within a week. Received large volumes of inbound calls, clerical support in the HR Department.

Bank of America, St. Louis, MO 03/2005 – 05/2009

Vendor Administrator

Data input information regarding Deed, Quit Claim Deeds, Legal description of the land. Scan documents for imaging. File paperwork.

Bank of America (Adecco) St. Louis, Mo 02/1996 – 03/2005

Appraisal Coordinator (Team Leader)

*Supervised and trained new temporary employees range of (8 to 10)

*Participated on a pilot for the bank website, proofread documents for errors.

Loan Processor (Post Closing Dept)

*Communicate with the personal banker regarding documents. Conduct verification of employment of the borrower(s) and credit checks.

Nestle Purina Pet Care Company

Accounting Clerk (Payables)

*Processed checks for vendors,Track miscalculated funds if any error was made in the database.

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EDUCATION

Missouri Western State College, St. Joseph, MO

Studied Electronics Engineering

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