Project Manager

MARINA HEBERT, PMP, ITIL

*** ******* ******** ****, ** K0A 1L0 613-***-**** acxoe1@r.postjobfree.com

Organized, goal-oriented, IT Professional with demonstrated successes leading end-to-end projects. Certified Project Manager skilled in building excellent rapport with clients and team members enabling effective planning and execution to ensure that projects come in on-time and on-budget. Offers reliability and integrity in team building and consensus, budget management, risk and contingency planning, project monitoring and controlling, and continuous process improvement.

AREAS OF EXPERTISE

Project Management & Coordination

Tactical & Strategic Planning

Client/Stakeholder Relationship Building

Oral & Written Communications

Scheduling, Budgeting & Estimation

Critical Path & Risk Management

Resource Planning & Allocation

Vendor Management

RECORD OF ACCOMPLISHMENTS

PROJECT MANAGER

Project Management Office OCT 2014 – APR 2016

MD Financial Management – 1870 Alta Vista, Ottawa, Ont.

Responsible for all aspects of enterprise-wide projects including initiating, planning, executing, monitoring, controlling and closing of a wide variety of projects. Accountable for delivering projects on time and on budget while meeting or exceeding stated success criteria. Conducted analysis of all scope related changes and assessed the impact of the project plan, timeline and budget, performed project risk management and impact analysis to make any necessary changes. Oversaw project budgets (discretionary capital and operating expense items included) and communicated regularly with project executives on the status of the projects. Solid communication/interpersonal skills permitted me to effectively manage a wide variety of stakeholders including business and technical teams, third party vendors and consultants.

Continuous improvement

Business Case Process Refinement: Streamlined the enterprise Business Case process to reduce processing and approval timelines thereby improving efficiency and productivity.

Benefits Realization Tracking: Developed a PMO benefits realization reporting structure to better position the organizations understanding of the value and impact of prioritized projects and initiatives.

IM/IT PROJECT MANAGER

Non-Public Funds, Information Services Division Headquarters MAY 2014 – OCT 2014

Canadian Forces Morale and Welfare Services – 4210 Labelle Street, Ottawa, Ont.

Prepared and presented project objectives and project plans detailing charter, work breakdown, resource plans, schedules, dependencies, budgets, risk and contingency plans, communication plans, controls and acceptance plans. Managed and monitored progress of all project components such as scope, work breakdown, resources, schedules, dependencies, procurement, budgeting, risk and contingencies.

PROJECT MANAGER

Center for Business Excellence & Project Management Office SEPT 2011 – APR 2014

IT-Applications 2005 - 2011

Alterna Savings 400 Albert Street, Ottawa, Ont.

Managed all aspects of the project lifecycle for corporate projects to ensure quality deliverables that are on-time and on-budget. Engaged to plan, execute, monitor and control all project components including, but not limited to, project scope, schedules, resources, budget and risk.

Continuous improvement

Project Scrub Methodology: Developed the means to holistically review projects through collaborative working sessions with the goal to establish a common level of understanding on all aspects of the project for all stakeholders, and to enable proactive management of project schedule, risks, quality, resourcing, scope, decision making, and communication.

PMO Maturity Assessment: Developed key assessment criteria and measurements for self-assessment and customer surveys to identify PMO department performance gaps and establish improvement targets.

MARINA HEBERT, PMP, ITIL PAGE 2/3

RECORD OF ACCOMPLISHMENTS

PROJECT MANAGER CONTINUED…

SELECTED PROJECT HIGHLIGHTS

Wealth Planning Software Replacement ($2.4M), November 2014 – April 2016. To ensure that MD Financial Management continues to be competitive and a leading edge within the Canadian wealth management industry, we implemented robust technology tools to guarantee the continued growth in number of clients and assets and provide both an exceptional client and employee experience. Activities included connecting our back office investment data systems, transferring essential data from our legacy system, establishing user access protocols, tailoring for our physician incorporation realities, and ensuring alignment with enterprise branding and global portfolio strategy.

Key activities:

Managed and coordinated resources and activities from all relevant functional areas via scheduled meetings and regular status reporting to Senior Management and Executive Leadership

Coordinated issue resolution and escalated key project issues to project leadership team

Continuous vendor management to ensure quality of customer-vendor relationship through identification of opportunities and issues

Benefits Realization

Provide best in class Wealth Management planning with an expected 93% of primary physician members having a Financial Plan by 2018. (Physicians with financial plans have 11% greater advocacy, 13% greater advisor satisfaction, 13% greater likelihood of depositing in 12 months, 15% greater overall satisfaction, 9% greater chance of consolidating assets in 12 months compared with primary physicians without a financial plan).

Loans and Grants Management System, May – Oct 2014. Introduced a new Loan Management System (LMS) solution that integrated existing multiple systems and LMS data, automated loan calculations and re-payment periods, and ad hoc reporting capabilities

Key activities:

Overall management of the project with on-going communications and status reporting

Responsible for the integration and management of all project work including scope, budget, schedule, quality and changes

Risk Management

Benefits Realization

Comprehensive information allows for recommendation of appropriate and viable financial solutions for clients

Avoid financial losses due to poor decisions as a result of incomplete information

Wide Area Network (WAN) Upgrade. October 2012 – May 2014. Managed the WAN Upgrade project. This project entailed the migration of the current WAN ADSL-based services to a Multiprotocol Label Switching (MPLS)-based infrastructure for all 29 Alterna branches located throughout the Ottawa area and surroundings, the GTA and our Disaster Recovery site in Vancouver. It included a complete redesign of the core network as well as the coordination and decommissioning of the existing legacy services.

Key activities:

Scope Management including solicitation of detailed requirements, creation of a WBS, and development of project charter

Time Management to ensure timely completion of the project by establishing a baseline project schedule to be monitored for slippage and subsequent adjustments if required

Collaboration with resources from multiple functional areas including: IT-Security, Infrastructure Architects, IT-Applications, Business User groups, Senior management and 3rd party vendors

Strong vendor management component subject to continual assessment of the customer-vendor relationship to define issues, opportunities and problems

Risk Management that entailed risk identification, analysis and development of mitigation responses and monitoring and controlling risks through the use of a risk management matrix

Benefits Realization

Leveraging vendor solutions will position the organization for future technology advances such as VoIP and hosted telephony

Annual cost savings of $450K

MARINA HEBERT, PMP PAGE 3/3

RECORD OF ACCOMPLISHMENTS

PROJECT MANAGER CONTINUED…

Signature Card Digitization. Oct 2013 to Apr 2014. Managed the Alterna Savings’ Signature Card Digitization project with the objective to image the current inventory of approximately 150K signature cards resulting in a searchable, electronic file located in a central repository for self-service access.

Key activities:

Selection of appropriate vendor who will satisfy our requirements and expectations both financially and through the delivery of an exceptional product

Thorough analysis of current work processes using process-flowcharting techniques to develop pertinent work-arounds for the interim period as well as future state

Plan and deliver clear, concise communication to direct, guide and engage employees

Benefits Realization

Enhanced customer service and member satisfaction through faster service and information retrieval turn-around times

Increased productivity and efficiency due to the maintenance-free electronic storage as opposed to paper based physical records

Annual cost savings of $100K

ADDITIONAL PROJECTS COMPLETED INCLUDE:

Organization-wide Deployment of QAS Experian Pro

JUL 2012 – FEB 2013

Organization-wide Deployment of Anti-Money Laundering Software

Implementation of Annual Core Banking Year End Tax Releases

MBNA POS Application

Organization-wide Deployment of User Management System

Integration of US Cheque Imaging

Core Banking System Stabilization

Core Banking System Migration

IT Remediation – Intake and Interaction

Merger/Integration of Metro Credit Union Banking

Credit Union Central of Ontario (CUCO) Migration

Core Banking System Conversion

JUL 2012 – MAR 2013

2008 - 2013

JUL – NOV 2012

AUG 2011 – AUG 2012

JAN – APR 2011

APR – DEC 2010

OCT 2008 – MAR 2009

MAY – NOV 2008

JAN – DEC 2007

SEP 2006 – FEB 2007

JAN – DEC 2005

OTHER PROFESSIONAL EXPERIENCE

ALTERNA SAVINGS, OTTAWA, ON 2000-2005

2002-2005 – IT Systems Analyst

Responsible for researching problems, planning solutions, recommending software/systems and coordinating development to meet business or other requirements. Liaised between vendor and information technology, was responsible for developing cost analysis, design considerations, staff impact amelioration, and implementation time-lines.

2000-2002 – IT Programmer/Analyst

Responsible for translating client requirements into workable programming code and maintaining and developing programs for use in our banking system.

EDUCATION & PROFESSIONAL DEVELOPMENT

AGILE PM METHODOLOGY TRAINING, Kevin Aguanno, JANUARY 2015 – Pending Scrum Master Certification

PMP CERTIFICATION, Project Management Institute - APRIL 2013

QUEST FOR QUALITY CERTIFICATION, Excellence Canada – DEC 2012

ITIL SERVICES FOUNDATION 3 CERTIFICATE, HP – MAY 2011

PROJECT MANAGEMENT CERTIFICATE W/ HONOURS, Algonquin College - APR 2011

IT PROJECT MANAGEMENT CERTIFICATE, Global Knowledge – JAN 2006

SECURITY CLEARANCE

Enhanced Reliability

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