Monet Hohn

**** ********** **** ******, ** ***** 909-***-**** acxo4d@r.postjobfree.com

General Office Retail Sales Customer Service Managing Polished experienced professional with knowledge of various cash register systems, multiple office equipment technologies and excellent customer service skills. Ability to stay focused in fast paced environments, performing multiple tasks and ensuring accurate transactions and completion of assignments. Excellent organizational skills and understanding of inventory controls and general office protocols. AREAS OF EXPERTISE

●Customer Service ● Administrative Support ● MS Office – Word and Excel

●Cashiering ● Inventory Control ● General Office Equipment PROFESSIONAL EXPERIENCE

Circle K,F ontana, Ca 02/2016 to Present

Lead Customer Service Representative

● Be exposed to cold or hot temperature extremes in the walk-in cooler, freezer and/or outdoors

● Bend at waist with some twisting during the workday

● Clean interior/exterior areas (trash disposal, bathrooms, spills, etc.)

● Grasp, reach and manipulate objects with hands continuously throughout the day. (This requires eye-hand coordination, and may occasionally require climbing a ladder to store/retrieve materials or place/remove signs)

● Occasionally lift and/or carry up to 50 pounds from ground to waist (to replenish fountain syrups, ice, etc.)

● Routinely lift and/or carry up to 30 pounds from ground to overhead (stocking/maintaining inventory levels on the shelves, in the cooler and freezer, etc.)

● Push/pull with arms up to a force of 20 pounds (utilizing a hand-truck, sweep and mop the floors, etc.)

● Stand, stoop and/or walk for an entire shift

ALERT CELLULAR, M oreno Valley, CA 03/2012 to.

07/2014

Customer Service and Sales Representative, Office Manager

● Assisted in day to day operation of retail store.

● Created and disseminated weekly schedules, answered phone inquiries, sent faxes and updated log files.

● Prepared, printed and filed invoices, made bank deposits and distributed payroll. AUTOZONE, R iverside, CA 02/2010 to 11/2012

Customer Service Representative

● Provided customer service support; answered questions and performed testing on batteries, alternators, starters, etc.

● Accurately handled cash, check and credit card transactions in fast paced environment.

● Assisted in preparation of client contracts and sales proposals, took orders and did deliveries.

● Presided over inventory controls including physical inventory of store product. Sands motel 1 0625 Magnolia Ave, Riverside, CA 92505 2008 - 2010

Motel Manager

● Manage and maintain all year or seasonal lodging facilities.

● Observe and monitor workers' performance to make sure that company rules and procedures are being followed.

● Confer and cooperate with other department managers to coordinate hotel activities, such as weddings.

● Answer questions about hotel policies and services and resolve customers complaints.

● Arrange telephone answering service, mail delivery, and answer customers' questions about area.

● Use computers to order food and beverages, and prepare reports.

● Purchase supplies or services from outside vendors, such as laundry, repair, and trash.

● Inspect hotel for cleanliness and appearance.

● Coordinate front-office duties and resolve problems.

● Greet and register guests.

● Show, rent, and assign rooms or cabins.

● Make decisions and develop plans for how to manage hotel.

● Analyze financial information on computer and create reports for owners.

● Handle money and record payments onto computer.

● Monitor the number of open rooms when renting to non-event customers.

● Answer customers' questions, make them feel at home, and build on-going relationships. HOME DEPOT, Riverside

2007 to 2009

Head Cashier and Customer Service Representative

● assisted customers in return and exchange protocols, locating products and providing general information.Performed cashier duties in a fast paced environment, accurately processing cash, check, credit card and invoicing transactions.

● Provided excellent customer service in person and over the phone.

● Positioned Cashiers and supported them by expediting price checks, approving Point of Sale transactions and markdowns for mainline registers, Self-Checkout, Returns, Pro Desk, Special Services, and Tool Rental.

Skylark Motel- 2140 University Ave, Riverside, CA 92507 2007 - 2008

Assistant Motel Manager

● Assisted the Manager to ensure efficient and profitable operation.

● Established standards for personnel administration and performance, service to patrons, room rates, advertising, publicity, credit, food selection and service, and type of patronage to be solicited.

● Planned dining room, bar, and banquet operations.

● Allocated funds, authorized expenditures, and assisted in planning budgets for departments.

● Interviewed, hired, and evaluated personnel.

● Answered patrons' complaints and resolved problems.

● Delegated authority and assigned responsibilities to department heads.

● Inspected guests' rooms, public access areas, and outside grounds for cleanliness and appearance.

● Processed reservations and adjusted guests' complaints.

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