Customer Service Front Desk

CURRICULUM VITAE

Name : Byron Matela Caones

Address : Amr Bin Othaman Street AL Matar Qadeem Doha, Qatar

Contact No. : +974-********

Email Address : ***********@*****.***

PERSONAL DATA

Nationality : Filipino

Sex : Male

Marital Status : Married

Date of Birth : August 21, 1989 (27 yrs. old)

Place of Birth : Carigara, Leyte Philippines

EDUCATION

1995-2001 : Jaro Central 1 Primary School

2001-2005 : Notre Dame of Jaro Leyte Secondary School

2005-2010 : Eastern Visayas State University Ormoc City, Philippines

Graduated of Bachelor in Science in Hotel and Restaurant Technology

WORK EXPERIENCE

Front Office Supervisor

Al Nakheel Hotel Qatar

December 2014-Present

Ensure Outstanding Customer at all times

Courteously and accurately answer inquiries regarding reservation, hotel information and guest concern

Supervise daily shift process ensuring all tea members adhere to standard operating procedure

Uses suggestive selling technique to sell room nights, increase occupancy and revenue

Train, direct the work of, resolve issues/problems and coach the front desk team members to ensure quality operation

Resolve customer issues, complaints, problem in a quick, efficient manner to maintain high level of customer satisfaction and quality service

Cross check all billing, ledger and other account of the guest

Control cash transactions at the front desk

Supervise the operations of the front desk to ensure an optimal level of service

Receptionist

Al Nakheel Hotel Qatar

November 2011-Present

Greet, register and assign rooms to the guest

Keep records of room availability and guest accounts

Dealing with bookings by phone, email, letter or fax or personal reservation

Compute outstanding balances, accounts of the guest and collect payment during check in or check out of the guest

Performing simple booking activities, such as balancing cash accounts

Taking and passing message on the guest

Answering question about what Hotel offers and surrounding areas

Dealing with complaints and problems

Night Auditor

Prepare and arranged invoice, bills and accounts of the guest

Separate cash receipt and credit receipt

Cross check bills, cash and credit receipt

Prepare daily sales report

ON THE JOB TRAINING

Server (Fine Dining, catering, Room service, Mini bar and Bartending)

Swiss Hotel Merchant Court Singapore

2010-2011

Greet guest and present them with the menu

Inform guest about the special items for the day and menu changes if any

Suggest food and beverages to the guest and also try to up-sell

Take food and beverages order from the guest

Obtaining revenues, issuing receipts, accepting payments, and returning the change

Performing basic cleaning task as needed or directed by supervisor

Communicate to the guest and provide assistance with the queries

Serve food and beverage to the guest as per the course order

Observes guest and ensure satisfaction with the food and service

Maintaining proper dining experience, delivering items, fulfilling customer needs

Help other areas of the restaurant such as answering telephones and completing financial transaction

Housekeeping

Grand Royal Suite Hotel Tacloban City Philippines

2009-2010

Enters and prepares the room for cleaning

Makes bed

Dust the room and furniture

Replenish guestrooms and bath supplies

Cleans the bathroom and closet

Checks and secure the rooms

Replenish amenities according to the operational standard

Ensure security of the guest rooms and privacy of guest

Performing rotation cleaning duties

Attends all guest request and complaints

ADDITIONAL TRAINING AND SEMINAR

Swiss Hotel Merchant Court Singapore

April 18, 2009

Seminar in food and hygiene course and interacting guest

Eastern Visayas State University

April 12-May 17, 2009

Workshop on Hotel and Restaurant Operations

Tour Guiding

Eco-Tourism and Travel Hospitality

Legal Issue and internship in the Hospitality and Total Quality Management

Philippine Air Force

March 2006-June 2007

Reserved Officers Training Corp’s

Water Survival

Navigation Course

Basic Self Defense Course (Aikido)

Weapons Training Course

SUMMARY OF QUALIFICATION

6 years experience in customer service and hospitality industry

Experienced in different operation in Hotel and Restaurant

Undergo training both international and local training program

Attended different seminars and training that are related in Hotel and Restaurant operation

SPECIAL SKILLS

Can work with minimal supervision and handle complicated workloads

Typing, computer literate, Microsoft word, Microsoft Excel and Opera

Self motivated and flexible to work with negligible supervision

Good interpersonal and communication skills

Tenacious work attitude

Able to meet deadlines along with working under pressure

Highly innovative and proactive

Can handle varied task

REFERENCES

Mr. Mohamed Jishar

Hotel Manager

Al Nakheel Hotel Doha, Qatar

Contact No. +974-********

Email Add: ******************@*****.***

Mr. Edwin Ong

Outlet Manager

Swissotel Merchant Court Singapore

Contact No. +65 63372288

Email Add: *****.***@*********.***

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