Caroline Barris

*** ********* **. ***. **

Jonesboro, AR 72401

870-***-**** 870-***-****

acxo46@r.postjobfree.com

Summary

Strongly motivated individual looking for a customer service position within your company . Bringing strong communication and customer service skills to exceed the HPSOR\HU V expectations in a highly stimulating and challenging environment. Upbeat courteous, customer service oriented and highly persuasive with 3+ years of experience in call center and office settings. Well-spoken and outgoing team player equipped with effective problem solving skills, accustomed to working professionally and efficiently in team oriented, fast paced environments. Demonstrated telephone etiquette along with proven listening skills and strong attention to detail. Bilingual: English/Spanish. Accomplishments

sales

Articulate and creative, offering innovative and practical solutions.

Answered customers' questions concerning location, price and use of merchandise.

Proficient in providing information and sell items over the phone services to clients

Calculated sales discount to determine price.

Obtained merchandise requested by customers.

Kept record of sales, prepared inventory of stock, and ordered merchandise..

3+ \HDUV effective experience as a call center representative

Well versed in identifying customer needs and able to offer a solution quickly

Expert in using the FRPSDQ\ V database software for data entry purposes

Proven ability to make over 100 outbound phone calls every day to existing customer Communications

Skilled at organizing complex projects, defining project priorities, and delegating tasks.

Skilled at encouraging others and developing rapport.

Self-starting, goal-oriented strategist whose confidence, perseverance and vision promote success.

Excellent communication, interpersonal and organizational skills.

Excel at directing a cohesive staff in the successful attainment of objectives.

Enjoy working with people.

Demonstrated accuracy, attention to detail and ability to work well in team environment.

Bring enthusiasm to team projects and encourage others to develop workable ideas.

Articulate and creative, offering innovative and practical solutions.

Adept at both oral and written communication. Interact effectively with individuals of all levels. Experience

Startek/Teletech Jonesboro, AR 72401

Customer-Service Clerk 07/10 to 05/14

Arranged for gift wrapping, monograming, printing and fabrication of such items as desk nameplates and rubber stamps.

Arranged for repair and replacement of defective items covered by warranty. Caroline Barris Page 2

Took orders for such items as decorated cakes, cut flowers, personalized greeting cards and stationery and merchandise rentals and repairs.

Prepared special order worksheets.

Kept records of services in progress.

Notified customers when service was completed and accepted payments.

Assisted customers to select and purchase specified merchandise.

Kept records of items in layaway, received and posted customer payments and prepared and forwarded delinquent notices.

Issued temporary identification cards from information on military records.

Approved customer's checks and provided check cashing service according to exchange policy.

Answered customer's telephone, mail and in-person inquiries and directed customers to appropriate sales area.

Resolved customer complaints and requests for refunds, exchanges and adjustments.

Provided customers with catalogs and information concerning prices, shipping time and costs. Teletech Jonesboro, AR 72401

Customer Service Representative 08/14 to 02/15

Arranged for repair and replacement of defective items covered by warranty.

Prepared special order worksheets.

Kept records of services in progress.

Notified customers when service was completed and accepted payments.

Answered customer's telephone, and inquiries and directed customers to appropriate sales area.

Resolved customer complaints and requests for refunds, exchanges and adjustments.

Provided customers with information concerning prices, shipping time and costs. Education

University Of Arkansas Community College At Batesville Batesville, AR Clerical Certificate 2003

Relevant Coursework included Business Communications, Applied Electronic Spreadsheet, Advanced Keyboarding I & II

maintained a 3.8 grade point average..

Financed studies by part-time work at the college during the work study program

earned above average grades while working part-time and participating in campus activities.. Other

Skilled at organizing complex projects, defining project priorities, and delegating tasks.

Proficient in MS Office Suite.

Proven record of managing and tracking the quote to order process

Highly skilled in verifying pricing and products

Able to take credit card orders via phone

Demonstrated ability to log all notes and follow up information accurately

Demonstrates competence and poise in professional and social settings.

Can easily break a large project down into smaller pieces, prioritize goals, work under short deadlines without sacrificing creativity.

Proven ability to learn and operate software applications quickly Caroline Barris Page 3

References

Professional references available upon request.

Contact this candidate