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Customer Service Manager

Location:
Madison, AL, 35757
Posted:
November 29, 2016

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Resume:

Eric D. Wilson

*** ***** ***** ** **: (***) -***-6959

Madison, Al 35757 Cell:256-***-****

Experience:

Wall Triana Barber & Style October 2013 – Present 203 Brier Ridge Ct.

256-***-**** Madison, Al 35757

Salon Owner

Managing Barber and Cosmetologists in the following areas:

Salary Approx $10-$15 hrly

Performed haircuts and shaves on customers

Performed business operation duties

Ordered supplies, received supplies and performed the service of sale of supplies

Performed budgeting and ensured that the bill were paid

Ensured proper use of equipment and ensured all equipment was functional

Took care of the day-to-day concerns involved in running a small business

Manage stylist and barbers

Made appointment, issued commissions as well as paid all bills

Ensured customer satisfaction

Performed maintenance/janitorial duties in the salon, parking area and on equipment

Ensured proper use of lotions, chemicals, gels, and powders while providing services to ensure

Proper grooming of customers while performing services

Ensured to provide sterile/sanitized tools before use on customers

Ensured to provide sterile tools that were in good working order and a clean work areas

Barbering tool list usage consists of scissors, clippers, razors, trimmers and combs

Airport Barber and Style June 2000–October 2013 (Worked this job as a second job) Montgomery, Al

334-***-****

Salon Manager

Managing Barber and Cosmetologists in the following areas:

Performed haircuts and shaves on customers

Performed business operation duties

Ordered supplies, received supplies and performed the service of sale of supplies

Performed budgeting and ensured that the bill were paid

Ensured proper use of equipment and ensured all equipment was functional

Took care of the day-to-day concerns involved in running a small business

Manage stylist and barbers

Made appointment, issued commissions as well as paid all bills

Ensured customer satisfaction

Performed maintenance/janitorial duties in the salon, parking area and on equipment

Ensured proper use of lotions, chemicals, gels, and powders while providing services to ensure

Proper grooming of customers while performing services

Ensured to provide sterile/sanitized tools before use on customers

Ensured to provide sterile tools that were in good working order and a clean work areas

Barbering tool list usage consists of scissors, clippers, razors, trimmers and combs

Montgomery Beverage August 2011-October 2013 Montgomery, Al

Warehouse Worker/Forklift Operator

Performed order filling duties assigned by the order dispatcher

Essential functions were to properly and accurately fill all orders received within the time frame allowed

Understood fully the daily driver manifest information provided in order build loads for delivery

Properly opened and closed all cartons when removing stock to fill orders

Performed job duties in the shipping and receiving departments, loading and unloading using a fork lift

Duties also consisted of moving material around the warehouse

All State Beverage June 12005-August 2011 Montgomery, Al

Forklift Driver

Performed general packaging processes

Experienced in all aspects of warehouse activities

Assisted with and supported all aspects of warehouse management

Provide on-going coaching to update other branch teams of new improved processes to ensure superior delivery of customer service

Complied with all operational procedures including risk management, and quality control

Performed management duties in absence of manager

Promoted mutual beneficial communication between management and associates

Performed monthly audits of warehouse activities

Krystal Restaurant September 1998-October 2012 (Worked this job as a second job)

Custodian

Emptied garbage, cleaned floors, bathrooms, windows dining area, kitchen, and parking area

Unloaded supplies off of trucks

Stocked Supplies

National Industries October 1994-August 1998 Montgomery, Al

Forklift Driver

Received, shipped, handled, stored, issued and loaded inventory

Performed month-end reconciliations of inventory

Performed duties concerning the preparation and distribution of inventory Performed inventory control as well as monthly and daily duties and special projects as assigned

Education: 1980-1984 Jefferson Davis High School Montgomery, Al High School Diploma

Hobbies: Swimming, basketball, skating, church choir, church youth adviser

References: Upon Request



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