* ********* **. ******* ** *****

Home: 732-***-**** Cell: 518-***-****

email: acxo22@r.postjobfree.com

Avril Blake

Work Experience

The Data Pros, Inc. 1/2016-11/2016

Customer Service/Tech Support

Develop standardized procedures and processes

Technical Support MS Office 365

Answer phones

Type letters with minimal guidance

E-mail communication

Ticket monitoring

Create Quotes

Maintain database/client profiles in Auto Task

Backend monitoring

Magic Touch Construction, Company Inc. 10/2015-12/2015 Administrative Assistant

General office work such as filing and typing

Answer phones

Type letters with minimal guidance

Accounts receivable (Quick Books)

Accounts payable

Fax

E-mail

Barbara Downs McNulty, Esq 10/2014 – 10/2015

Legal Secretary

interaction with attorneys, Courts, clients, police departments

Answer phones

Data entry, billing and maintain accounts receivables using Quickbooks

File, copy, scan and faxing of documents

Preparing various Motions for submission to Courts.

Schedule appointments

Saker ShopRite of Hazlet 3/2014 - 9/2014

Title: Cheese specialist/ Customer Service

Customer service

Sliced, wrapped, weighed and tagged various cheeses from around the world.

Stock Rotation to ensure freshest product for our customers. ABCapture 2005-present

Owner

Provide technical support and repair services on Windows based PC’s and laptops, graphic design, website building, photo restoration and one on one client training. Home Health Caregiver 2/2012 – 9/2012

Assisted with daily needs of a terminally ill patient in an effort to make his end of life experience the best it could be and to help ease his family's stresses during this time. Family Dollar, Whitehall, NY 9/2008-7/2009

Title: Assistant Manager

Provided exceptional customer service to our customers

Cash Handling and management

Prepare and deposit daily receipts

Book keeping

Stock rotation management to ensure quality products to our customers McKesson- Queensbury, NY 12/2006-8/2008

Title: Reimbursement Specialist

Provided Customer Service to patients by answering questions regarding patient accounts and insurance billing processes.

Troubleshoot Medicaid claims to ensure complete and accurate information for re- submission.

Data entry

Implemented and trained, employees and management of various departments using the New York state's online Medicaid billing system which resulted in swift payment of claims.

Follow-up for denied claims per management provided reports First Niagara Financial Group 6/14/2004 - 9/2005

Title: Service representative

Provided high level of customer service

Educated existing and new customers on existing and new products offered

Cash reconciliation

Answer phones

Bristol Myers-Squibb Skillman, NJ 9/2001-4/2004

Title: Sr. Analyst

Customer service of the highest level

Troubleshoot both hardware and software issues in a 100% call center environment.

Primary Analyst for specialty groups as assigned by management

Lead Analyst for various roll-outs and projects used by our team and in house clients by identifying, troubleshooting and documenting issues during pilot periods

Contributed solutions to our in house knowledge base for future reference by our team.

Trained both existing employees and new hires

Intellimark Consulting/BMS Hopewell NJ 8/2000-9/2001 Title: Help Desk Analyst for Bristol Myers

Customer Service

Troubleshooting of both hardware and software issues

Escalated complex issues to 2nd tier

Provide phone support to the BMS USP Sales Force Cares Medical, Keyport, NJ 12/1998-6/2000

Title: Customer Service Representative

Customer Service

Dispatch Service Technicians

Answer phone/respond to customer’s need

Manage technician’s schedules

Assist VP of Operations with Sales quotes

Issued purchase orders

A/P A/R processes

Data Entry

MS Office Suite

Union Beach Municipal Court, Union Beach, NJ 07735 12/1993 - 8/1998 Keyport Municipal Court, Keyport, NJ 07735 5/1987-12/1992 Title: Deputy Court Administrator

Assist the Court Administrator in all aspects of the Municipal Court

Interaction with Attorneys, County Prosecutor, Police Department, and public.

A/P and A/R for fines and bail

Court session schedule process

Maintaining office equipment and supplies through requisitions

filing and typing,

Book keeping and cash handling

ACS/ATS

Education

The Chubb Institute, North Brunswick, NJ 2000

Studied: Technical Certificate Computer Technical Support Middlesex County College, Edison, NJ 1988

Studied: Certificate of Completion, Municipal Court Proceedings Union Beach Adult School 1983

High School Diploma

Certifications:

Municipal Court Certification-Monmouth County NJ

Certified Court Administrator and Deputy Court Administrator CompTia A+ (Core/DOS/WINDOWS)

Notary Public

Technical experience

MS Office Suite-Word, Excel, PowerPoint, Outlook, Access Adobe - Photoshop, Acrobat, Reader, Dreamweaver, Flash Open Office.org Suite - similar to MS Office

Quickbooks, paypal, ebay, facebook

NJ Judicial - ATS/ACS

PC related Hardware replacement

Printer setup including wireless

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