Jacqueline L. Victor *** Tea Rose Lane, Stockbridge GA 30281 678-***-****

OBJECTIVE: To be employed in the health care and/or social service industries; by private or by State or local government agencies.

SUMMARY OF QUALIFICATIONS:

Knowledge in Microsoft word

Proven ability to work well with all levels of management

Experience working effectively with partners and volunteers

EMPLOYMENT HISTORY:

Richview Video Surveillance August 2005 – Present

Administrative Assistant

Answering the phone, data processing, filing, and record keeping. Also light typing, faxing, scheduling appointment, and greeting clients.

HAUP, Cambria Heights, NY

Program Manager & Supervisor April 1989 – August 2005

Supervised, managed, and trained a staff of twelve.

Prepared weekly, monthly and quarterly reports.

Ensured services to clients without jeopardizing the relationship of the agency.

Provide recommendations to management to enhance services.

Assists social workers, health care workers, and other professionals to provide services to people.

Provided services to clients to help them improve their quality of life. Assess clients’ needs, investigate their eligibility for benefits and services such as food stamps, Medicaid, or welfare, and help to obtain them. They also arrange for transportation and escorts, if necessary, and provide emotional support.

Monitor and keep case records on clients and report progress to supervisors and case managers.

Organized and lead group activities, assist clients in need of counseling or crisis intervention, or emergency fuel programs, for example. In halfway houses, group homes, and government-supported housing programs, I assisted adults who need supervision with personal hygiene and daily living skills.

Reviewed clients’ records, talk with family members, and confer with medical personnel and other caregivers to provide insight into clients’ needs.

Gave emotional support and help clients become involved in community recreation programs and other activities.

Supervised the MRDD after-school program and Recreation/Socialization program.

Responsible to provide services to persons with Developmental Disabilities and those without Disabilities.

Provided services to pregnant teenagers, people who are homeless, people who are mentally disabled or developmentally challenged, and people who are substance abusers.

I started as a Program Coordinator/MRDD Case Manager in April 1989 and promoted in June 1990 as the Family Support Program Coordinator/Supervisor; and in September 2002 I was promoted to Program Manager & Supervisor.

SKILLS: I received extensive on-the-job training to work in direct-care services, helping clients to fill out paperwork, for example. I did supportive counseling, coordinate program activities, and manage a group home. I have proven leadership ability, especially from paid or volunteer experience in social services. I have attended in-service training such as seminars and workshops.

OTHER QUALIFICATIONS: I have a strong desire to help others, effective communication skills, a sense of responsibility, and the ability to manage time effectively. Patience and understanding are my highly valued characteristic. I do not have a criminal background, and I do have a valid driver’s license.

CERTIFICATION: Time management in stressful environment; Overview of management& supervision; Benefit & Entitlements; Certificate of Appreciation; Medicaid Service Coordination; and several others not listed.

EDUCATION: Associate Degree in Human Services, Rockland Community College, Suffern, NY (1986)

REFERENCES ARE AVAILABLE UPON REQUEST