Mr. William H. Mertz

**** *. ****** ******

Chandler, AZ. 85226

480-***-**** (Cell)

acxo0p@r.postjobfree.com

CAREER SUMMARY

Over 30 years of experience in the demanding engineering, aerospace, manufacturing and IT fields that include collaboration with systems development and operations support personnel, publications/proposal planning and management, system analysis, methods analysis, training, software and systems testing, change management, and ISO development. Over 10 years of experience using graphics software (i.e., Photoshop, Paintshop Pro, HiJaak Pro, etc.) and digital photography. Extensive experience with all types of publishing software (e.g., Microsoft Word, Interleaf, Adobe Acrobat Professional, Adobe Distiller, ArborText, EpicEditor, Sharepoint, etc.). Computer/software publication skills: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Visio, Adobe Acrobat Professional, Adobe Photoshop, PDMWorks, ArborText/EpicEditor (”xml/sgml”), Interleaf, DOORS, Sharepoint.

ACCOMPLISHMENTS

Designed, developed and implemented various system enhancements to existing data processing systems resulting in productivity improvement; designed, developed and published numerous technical publications utilized by multiple company organizations; developed training materials and user guides for word processing and electronic publishing:

Developed system automation enhancements (i.e., macros) in various word processing systems to aid in the development, printing and electronic storage of company, division and department information/data.

Designed, developed and published the Post Deployment Software Support Standard Operating Procedures Manual (McDonnell Douglas Corporation).

Received Employee Recognition Award for initiative displayed while serving as a member of the SQA Program Team (McDonnell Douglas Corporation).

Received commendation for efforts undertaken during the preparation of C-17 Program Directives (McDonnell Douglas Corporation).

Received commendation for efforts undertaken during development of critical organization information – Apache Production Organization (McDonnell Douglas Corporation).

Received commendation for acting as primary focal point during the development of ISO Policies, Procedures and Business Practices as part of ISO certification process for Inter-Coastal Electronics, Inc.

PROFESSIONAL EXPERIENCE

GENERAL DYNAMICS Scottsdale, Arizona

TECHNICAL WRITER (CONTRACTOR) 07/13/2015-09/30/2016

Development, editing and updating of Data Modules (DMs) associated with the Interactive Electronic Technical Manual using Arbortext (in “xml” format), for the Mobile User Objective System (MUOS) program.

ACME AEROSPACE, INC. Tempe, Arizona

TECHNICAL WRITER 01/03/2013-5/07/2015

Solely responsible for the development of technical publications including Component Maintenance Manuals (CMMs), Engineering processes/specifications, Qualification Test Plans, Procedures, and Reports, and technical writing support of all system/program activities.

Configuration Management focal point for the research, development and processing of Engineering Change Orders (ECOs) and applicable Bill Of Material (BOM) documentation for company products/systems.

HONEYWELL AEROSPACE Phoenix, Arizona

TECHNICAL WRITER (CONTRACTOR) 07/13/2012-11/02/2012

Developed technical documentation related to the Environmental and EMI testing of Honeywell aerospace products (e.g., “Large Format Display”) for commercial Boeing aircraft.

BELCAN ENGINEERING Tempe, Arizona

TECHNICAL WRITER 10/10/2011-05/20/2012

Participated in the development and publication of various Component Installation and Repair Manuals for Hamilton-Sunstrand Aerospace systems/subsystems.

Contributed expertise/experience to develop technical documentation utilizing ArborText Editor “xml/sgml” ATA100/AS9100 and S1000D format specifications.

COGNIZANT TECHNOLOGY SERVICES Phoenix, Arizona

TECHNICAL WRITER 04/18/2011-07/22/2011

Developed the upper-level “Pay With Points Integration Technical Guide” to support the implementation of a new American Express initiative associated with the Membership Reward Program.

INFOTRUST GROUP ENGINEERING SERVICES Phoenix, Arizona

TECHNICAL WRITER 06/23/2009 – 01/07/2011

Performed technical writing/editing of installation, maintenance and repair manuals for Honeywell aerospace products.

Developed expertise in documentation development using AdeptEditor/Epic Editor “xml” ATA 100 format specifications.

INTER-COASTAL ELECTRONICS, INC. Mesa, Arizona

SENIOR TECHNICAL WRITER 02/16/1999 – 01/23/2009

Responsible for the creation, development, review and publication of all company documentation associated with contractual requirements (SDRLs, CDRLs, etc.).

Developed and implemented the ICE ISO Quality Management System Process and Procedures and associated Work Instructions and Forms. Acted as the focal point for all publication efforts necessary for the Company to achieve ISO 9000 Certification.

Implemented publication processes that significantly reduced the development and review cycle time of contractually-required technical publications.

Developed extensive expertise in the use of PC-based software programs (i.e., Microsoft Word, Excel, PowerPoint, Visio, Outlook, Adobe Acrobat, Adobe Distiller, Adobe Photoshop, Paintshop Pro, Sharepoint, etc.) to produce technical/proposal documentation, marketing materials, training courseware, installation and operations manuals, etc.

AVNET COMPUTER CONSULTING GROUP Tempe, Arizona

TECHNICAL WRITER 06/22/1998 – 02/12/1999

Developed and published all technical documentation associated with the corporate AVNET Competency Center.

Performed analysis, review and editing of systems documentation related to J.D. Edwards “OneWorld” System.

ALLIANCE CONSULTING (AMERICAN EXPRESS) Phoenix, Arizona

BUSINESS SYSTEMS ANALYST/TECHNICAL WRITER (Consultant) 01/16/1998 – 06/18/1998

Developed documentation related to major software products utilized by American Express.

Performed analysis of existing software testing capabilities, developed recommendations for solutions to test software, and provided documentation for those applications/programs requiring Y2K remediation.

MCDONNELL DOUGLAS TECH SERVICE CO / BOEING HELICOPTER SYSTEMS Mesa, Arizona

TECHNICAL WRITER (Contractor) 04/18/1997 – 01/12/1998

Developed numerous “Data Modules” used in Fault Isolation/Maintenance procedures and technical publications associated with the United Kingdom variant of the Apache Longbow Helicopter.

Developed expertise in the functions of utilizing AdeptEditor “xml/sgml”, desktop publishing package (Interleaf), and associated illustration program (SCO1).

MCDONNELL DOUGLAS HELICOPTER COMPANY Mesa, Arizona

TECHNICAL WRITER III 04/06/1990 - 04/14/1997

Developed and authored multiple publications associated with contractual requirements and Military Data Item Descriptions (DIDs), and Contract Deliverable Requirements Lists (CDRLs).

Formulated, developed and published departmental procedures, which significantly impacted the overall effectiveness of department operations.

Developed a thorough knowledge of multiple word processing and graphic processing systems (e.g., Microsoft Word, WordPerfect, Interleaf, MASS11, Microsoft Excel, Photostyler, Imagestar, HiJaak Pro, etc.).

EDUCATION AND TRAINING

INTER-COASTAL ELECTRONICS, INC.

Intermediate/Advanced Adobe Photoshop 7.0

PDMWorks Database System DOORS Sharepoint

McDONNELL DOUGLAS CORPORATION

Ethical Decision Making PMP CPIP

Advanced WordPerfect Ventura Desktop Publishing

Microsoft Word (Intermediate/Advanced) Microsoft Excel

GLASSBORO STATE COLLEGE

Secondary Education Teaching Certification (1976)

TENNESSEE WESLEYAN COLLEGE

Bachelor Of Arts (1974) - English

REFERENCES

Please refer to “LinkedIn.com” account for personal and professional references

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