Customer Service Manager

ANDREA DE LA TORRE

*** ********* ***, *******, ** 94591

Home: 707-***-**** - Cell: 707-***-**** - acxnwl@r.postjobfree.com

Accomplishments

Won store of the year 2 years in a row, Fulfills all supervisory duties when Store Manager is absent, Received numerous "exceeds expectations" ratings on performance reviews.

Professional Summary

High-achieving Sales Associate offering an extensive background in customer service and client relations. Self-directed and self-motivated team player who also works well independently. Dedicated hard worker with more than 15 years in retail and customer service.

Skills

Inventory control Cash handling accuracy development Loss prevention Flexible schedule Banking and financial services Superb sales professional background Detail-oriented Time management Excellent multi-tasker Organized

Strong attention to detail

Flexible

Upbeat and energetic

Life-long pet owner

Resourceful

Enthusiastic

Flexible schedule

Lifts [65]+ pounds

Works well outdoors

Patient

Organized

Trustworthy

Safe driver

Work History

03/2001 to Current

Shift Manager

Smart & Final – San Rafael, Ca

As a member of the management team at a retail chain store, I routinely Opened and closed the store, which included counting cash drawers and making bank deposits.

Answered customers' questions and addressed problems and complaints in person and via phone.

Helped customers select products that best fit their personal needs.

Educated customers on product and service offerings.

Maintained visually appealing and effective displays for the entire store.

Offered exceptional customer service to differentiate and promote the company brand.

Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.

Kept the showroom clean and maintained neat, orderly product displays.

Built customer confidence by actively listening to their concerns and giving appropriate feedback.

Communicated information to customers about product quality, value and style.

Offered direction and gave constructive feedback to motivate team members.

Processed shipments and maintained organized stock shelves.

Processed all sales transactions accurately and in a timely fashion.

07/2014 to 09/2015

Client service represenative

Pet Emergency and Specialty Center of Marin – San Rafael, Ca

Updated client records and added appointments to Hospital calendar.

Maintained a clean and sanitary work environment at all times.

Supported front desk staff with administrative needs.

Cleaned animal enclosures and performed minor maintenance.

Unloaded and impounded animals received from animal control and the public.

Cleaned and disinfected kennels, equipment and work areas.

Retained customers by calling and sending reminder cards for appointments.

Brushed, bathed and conditioned animals' coats.

Education

1997

High School Diploma:

Hogan High -

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