Manager Service

SHAJI KUMAR MV

POST APPLIED FOR: GENERAL MANAGER

NAKSHATRA.TC 10/67(4)

KGRWA 71B.PARAMBIL LANE.

PAIPPINMOODU

SASTHAMAGALAM (PO)

TRIVANDRUM 695010

KERALA

TEL NO 047*-*******, 974-***-****.994-***-****.

E MAIL ID acxnve@r.postjobfree.com

Willing to work as a key player in a challenging and creative environment and build a good career with your reputed organization.

Over 15 years of experience in hospitality industry, deft in planning and managing the entire operations in procurement and maintenance of inventory levels for smooth functioning of all departments in a hotel. With sincere interpersonal relation earnestness towards achieving the best out come promised.

Strategic Planning

Planning and implementation of strategies, development and expansion in hotel based on current market trends.

Implementing promotional strategies to increase sales volume and achieve maximum guest satisfaction.

Food & Beverage Operations.

Maintaining appropriate documentation for sales, costs and inventory control for timely indenting of supplies.

Overseeing all aspects of management including menu planning as well as monitoring food production.

Ensuring compliance with pre-set quality and hygiene standards as well as aesthetic presentation of food and beverages.

Guest servicing.

Ensuring guest satisfaction by achieving delivery of service quality norms.

Reviewing and interpreting the market trends /guest feedback to attune the business strategies as per the guests require and expectations.

Generating reports on guest feedback, Courtesy call report, expenses reports business on books, for on monthly bases.

Handling guest enquires in an efficient manner and escalate guest complaints or problems to seniors and assure follow the guest.

Qualified the three year BHM degree from Mangalore University.(1995-1998)

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Presently doing an MBA (Correspondence through Madurai Kamaraj University) in Human resource management.

WORK EXPERIENCE

Sept 2015 – Till date

Working as GM in Hotel MAAURYA RAJADHANI.

Creates an operating environment that assures consistent guest satisfaction.

Monitors the performance of the hotel through verification and analysis of guest satisfaction systems and financial reports. Initiates corrective action.

Prepares financial reports for management that clearly explain operational effectiveness, trends and variances.

Executes marketing, sales, and operational activities, producing results that meet or exceed the hotel’s business plan

Implements and maintains effective open-door communication system that crosses departmental lines in order to reach all employees.

Accepts full responsibility for managing an activity

Aug 2008-Sept 2015

Worked as an F&B MANAGER in Hotel MAURYA RAJADHANI,Trivandrum.

Job description

Looking after the entire F&B Outlets.

Responsible for maintaining the daily activities of the F&B service department.

Controlling the Food & Beverage cost.

Responsible for coordinating inmate staff requirements with departmental and intuitional representatives.

Nov 2007 –July 2008

Worked as an Assistant F&B Manager in THE TRAVANCORE HERITAGE RESORT, Chowara, Trivandrum.

Job description

Assist the F&B manager to operate the smooth function of the F&B outlets.

Responsible for maintaining monthly inventory of F&B outlets such as glassware, chinaware, liquor measures.

Responsible to order daily requisitions and equipments of the restaurant from time to time.

To hold regular briefing and update the F&B staffs on daily happenings and events in the hotel.

Responsible to supervise F&B staffs of the restaurant to ensure efficient service.

Apr-2004 to Nov- 2007.

Worked as an Assistant Manager in HOTEL REFAD PALACE. One of the all suit hotels in Kuwait

Job description

Interact and build relationship with all the guests.

Service standard and customer’s satisfaction and needs.

Quality level and presentation of Food and Beverage products.

Conduct the function as employee orientation, Performance evaluation and appraisals.

Communicate &coordinate with F&B production department.

Apr-2000 to Mar-2004

Worked as a Restaurant Supervisor in S.S. DANAH RESTAURANT. One of the famous exclusive sea food fine dining Restaurant in Kuwait.

Job description

Conduct the daily briefing to maintain the consistency of service.

Controlling the inventories.

Handling the customer’s complaints.

Jun-1998 to Sep-1999

Worked as Management Trainee in HOTEL HORIZON. TRIVANDRUM. A reputed 3*Hotel.

English, Malayalam, Hindi, Tamil, Arabic.

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NAME : SHAJI KUMAR M.V

FATHER’S NAME : G.MADHUSOODHANAN NAIR

DATE OF BIRTH : 20-05-1977

NATIONALITY : INDIAN

MARITAL STATUS : MARRIED

PASSPORT NO. : H 1594298. Valid till Nov 2018

REFERENCES

MR.ANDRE SFEIR (Executives Chef)

POB 616.SAFAT 13007.KUWAIT

TEL 009**-******* www.refad.com

Mr.Yeldo kunju.(Resort Manger)

The Travancore Heritage.Chowara.PO,

Trivandrum.695501

Tel No.0471-2267828.944-***-****.

Mr.Anu Rajan (General Manager)

Park Residency

Airport road.Kakkanad

Ernakulam

Mob 994-***-****.

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