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Customer Service Market Research

Location:
India
Posted:
November 27, 2016

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Resume:

Vimal Shah

**, ****** *********, */* Keya Motors, Chhani Zakat Naka, Vadodara- 390024

Email: acxntu@r.postjobfree.com, acxntu@r.postjobfree.com, acxntu@r.postjobfree.com Phone: (M) +91-846*******, 901-***-**** (L) +91-025*-******* To be the part of a team of hi-caliber professionals in a progressive, transnational organization, thus sharpening my Backend Operation skills, while at the same time, contributing my best to the overall development of the organization goal

A highly personable, competent, and team spirited professional offering 8 years of extensive experience in the field of Backend Operation.

Currently associated with TATA Consultancy Services at Vadodara as Business Process Lead (Business Analyst - Market Research).

CORE COMPETENCIES

General Backend Operation

Planning & Execution

Computer Savvy (MS Office)

Market Research

Strategic Planning

TeamManagement

EDUCATIONAL CREDENTIALS

PGPMI (Post Graduate Program in Management & Insurance Launch by ICICI Prudential Life Insurance Corporation) from ISB&M, Pune in 2008 with 74.26 %

Bachelor of Commerce fromM. S. University in 2007 with 55.42 %

HSC from GHSEB in 2004 with 72.00 %

SSC from GSEB University in 2002 with 69.86 %

PROFESSIONAL EXPERIENCE

Business Process Lead (Business Analyst), Vadodara [Feb’12 Onwards] Key Responsibilities:

Quantitative and Qualitative research as per requirement by COCA-COLA Global Client.

In-depth knowledge of market research tools and databases

Confidently communicate market research insights to influence business decisions.

Ability to work well with numbers and analyze complex data

Creating and produce market research reports on specific products and markets.

Work with external data suppliers regarding data accuracy and integrity.

Responsible for the development of client reports on current trends.

Making sure that data collected are effectively and accurate. Insurance Executive, Vadodara [May’09 – Feb’12]

Key Responsibilities:

Handle 52 Branches of Gujarat Region for Death ClaimManagement of company’s Loan Clients.

Prepared MIS regarding Death Reports, Claim Documentation Verification, Settlements, Process, & Payout.

Co-ordination between Branches, Regional Office & Head Office.

Daily and weekly Report and Follow-ups with handling of 3 Associates.

Provide death claim process training to company’s employee on Branch Visit. Associate Health Assurance Manager, Vadodara [Aug’08 – Jan’09] Key Responsibilities:

Doctor Empanelment with ICICI Prudential.

Activation of Doctor with regular Sales visits.

Lead generation & Relationship management with Doctor.

Manage Walk-ins Patient at Clinic.

Generation of Health Policy through closure of leads given by Doctors. EXTRA CURRICULAR ACTIVITIES & TRAININGS

Get certificate of “Champions League” and “Star Performer for the Month of Dec’2012” from TATA Consultancy Services

Attended Collaboration and Internal Customer Service training, Market Research.

Underwent Retail Insurance trainings and hold IRDA Certificate

Wining Ignite Contest in PGPMI (Giving Presentation on (AML) Anti-Money Laundering and got 2nd Rank with “Certificate of Excellence”)

PERSONAL PARTICULARS

Date of Birth: 30th April, 1987

Languages Known: English, Hindi & Gujarati

Passport No: N9215907

Thanks & Regards,

(Vimal Shah)



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