MOHAMAD ALI MAHFOUZ

Mobile: +966********* & +1-613-***-****

Email: acxnsn@r.postjobfree.com

PERSONAL:

Nationality: Canadian, Lebanese

Date of Birth: 20- March 1978

PERSONAL PROFILE:

I am a hard working, perseverant, and achievement oriented person with more than 10 year s of experience in food industry.

I have a wide range of skills that I acquired over my career from training, HR, Operation, to sales and project management.

Job Achievements & Trainings:

Recruiting more than 2200 staff from India, Bangladesh, and Philippine for Kako concept in 2013

Completed the training of Diet Center in KSA for two months in 2010. The training included all technical and managerial skills, to enhance the awareness of this brand, and to implement 100% the QSC (Quality, Service, & Cleanliness) level in all KSA.

Completed the training of Krispy Kreme in London for one month in 2008. The training included all technical and managerial skills to launch the chain opening, to enhance the awareness of this brand, and to implement 100% the QSC (Quality, Service, & Cleanliness) level in all the chain.

Increased the number of Krispy Kreme Restaurants in Lebanon from 0 to 7.

Took the safe at the plate course and the certificate from USA in 2007.

Performed all our Hardee’s management team the R.R.P (restaurant review program), B.S.C (Balance Score Card), and the Bench planning in 2007 with implementing these systems in ten different stores.

Supported in opening 5 new restaurants in chain Hardee’s of Lebanon in 2006

Trained all new area managers on the leading a multiple restaurants "L.M.R" courses.

Performed the quality assurance program for "Q.A specialist"

Increased the All round in all Hardee’s restaurants from 61% to 85% by the end of July 2007

Training the operation manager of Jordan on Managerial Skills and technical skills in December 2005.

Supported the Jordanian team in Hardee’s Launch operations in March 2005

Supported the training for the call center team of Americana

Trained all management team the Basic management training, Time management; labor Scheduling, Communication skills, HWWT, TTT courses.

Trained all Hardee’s team the basic food hygiene (B.M.T) course.

EXPERIENCE:

Diet Center Saudi Arabia

Country sales & operations manager for retail business From Feb 2010- present

oInvolve in launching activities for Diet Center in Saudi Arabia

Managing 82 locations. Opened twenty four shops, four cafeteria and two university shops in KSA & renovate thirty five shops as well

oMy duties included:

Designing and implementing Operation Excellence measurement tools (QSC, monthly and quarterly evaluation forms) to improve individual Shops operation performance.

Unified the operation around KSA market

Creating new attractive products, and Reviewing existing menus

Launched: new ED program, new daily main dishes, new salad, new cake, new Arabic sweet, new combo's (20 riyal, 25 riyal & 40 riyal)

Enhance and implement the best Diet shops in Saudi market.

Systemizing operations by developing Operations, Training, Preventative Maintenance, development, and Standard Recipes manuals.

Hiring and selecting the management team and salesmen with the cooperation of HR department . Hired one regional operational manager "ROP" for eastern province, One ROP for western province, two area managers for central province, one training manager, and one logistic manager.

Forecasting new location launches along with the equipments orders.

Maximizing sales 11% Vs budget and making 20% growth vs. 2014

Decrease the labor cost by increasing the labor productivity and the awareness of the brand.

Decrease the waste by 25%

Decrease the food cost by 1.5% and paper cost by 0.2%

Promoted more than thirty salesmen to supervisors, five supervisors to be district mangers, two area supervisors to area managers and two area managers to Regional managers from within the system.

Following up on the constructions of new locations with doing new layout

Did twenty two contracts with different suppliers in order to maximize the high-end shelf items in our shops, cafeterias & university locations

Lebanese International Touristic Projects Co. (Americana). Beirut-Lebanon

Operation Manager of Krispy Kreme - Lebanon From March 2008- 1st of July 2009

oWas involved in pre-launching activities for the Krispy Kreme franchise in Lebanon

Opened six shops, one kiosk, and two commissary

oMy duties included:

Designing and implementing Operation Excellence measurement tools (QSC, monthly and quarterly evaluation forms) to improve individual restaurant operation performance.

Increased the number of Krispy Kreme Restaurants in Lebanon from 0 to 7.

Systemizing operations by developing Operations, Training, Preventative Maintenance, and Standard Recipes manuals.

Creating new attractive products, and Reviewing existing menus

Launching Krispy Kreme marketing campaigns and promotion calendar with the cooperation and coordination with marketing department.

Maximizing sales 11.5% Vs budget

Decrease the labor cost 30% according to labor budget by increasing the labor productivity and the awareness of the brand.

Decrease the food cost 3% from the budget, and paper cost 0.3% from the budget as well

Promote more than 11 crew members to management level from within the system.

Hiring and selecting the management team also the crew members as well with the cooperation of the HR&D department

Forecasting new location launches along with the equipments orders with the cooperation of the purchasing department.

Following up on the constructions of the locations with the cooperation and the development department

Lebanese International Touristic Projects Co. (Americana). Beirut-Lebanon

Training & Development Manager of Chain Hardee’s, and Hardee’s Cafe’ 2004 – end of Mar 2008

o I was responsible for training all Restaurant Managers on managerial skills and the crew on technical skills to enhance our Q.S.C levels, knowledge, effectiveness, and efficiency at Chain Hardee's, Hardee’s Café', call center, and Baskin Robbins.

oMajor Job Responsibilities & Duties:

Assessment and analysis of current and future training needs.

Develop training programs based on competency level to modifying and enhancing performance standards …etc, management, operation, quality customer services.

Conducting Business Skills Training "Sales forecasting,Stock level system, Scheduling & Restaurant Business Plan "

Conducting training programs to all levels.

Evaluate the effectiveness of training programs, measuring the return on investment in terms of achieving sales budget, customer satisfaction & labor productivity

Design training programs such as orientation, management & supervisory skills, Basic management training, Leading Multiple restaurants, and Quality assurance programs for specialists, customer service training, and cross exposure training.

Conducting interviewing & selecting process for all job applicants for Hardees.

Lebanese International Touristic Projects Co. (Americana). Beirut- Lebanon

Restaurant Manager 2003 - 2004

oMy duties were to enhance service to our increasing base of customers, manage our crew towards perfecting quality, service and cleanliness

Misr-Liban Bank Beirut-Lebanon

Customer Service Clerk 2003

oResponsible for the transfer of fund processes, as well as recovery of Checks

oInvolved in managing both checking, and saving accounts.

BLOM Bank Beirut, Lebanon

Customer Service Clerk 2002

EDUCATION:

AUL University Beirut- Lebanon

Masters in Business Marketing 2007

AUL University Beirut- Lebanon

Bachelor of Business Management 2003

Computer & Educational College Beirut- Lebanon

Technician Superior in Hotel Management 1999

Computer & Educational College Beirut, Lebanon

Bachelorette Technique in Restaurant Management 1996

HOBBIES:

oMusic, soccer, swimming, and listening to others.

OTHER:

oProficient In: Computer programs such as: Microsoft word, excel, power point, and access.

oTyping speeds: my approximate (pc) keyboard typing speeds in both languages are 40 wpm in English and 20 wpm in Arabic.

oPersonal Skills: Work well in a team environment, excellent communication, listening & training skills.

REFERENCES: Available upon request

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