Customer Service Management
Resume:
Gilbert Lopez, Jr.
Gilbert, AZ 85297
216-***-**** (Mobile)
************@*****.***
SUMMARY OF QUALIFICATIONS:
Over 17 years of progressive experience in Capital Markets and Corporate Banking/Lending. 5 years in Capital Management with a focus on Foreign Exchange Operations and Capital Markets. CGI Bank application. Recent experience includes auditing and assisting with financial analysis/Quality Assurance projects. Other experience includes but is not limited to: Treasury Operations, AML (Anti-Money Laundering) Operations, OFAC investigations (using LexisNexis), extensive expertise in market analysis and quality improvement projects, and having performed three system-wide database conversions in collaboration with the IT department.
WORK EXPERIENCE:
United States Post Office: Chandler, Arizona September 20, 2016 to Present
Rural Carrier Associate (RCA)
Sorts mail in delivery sequence for the assigned route.
Receives and signs for accountable mail.
Loads mail in vehicle.
Delivers mail to customers along a prescribed route and on a regular schedule by a vehicle; collects monies and receipts for accountable mail; picks up mail from customers' roadside boxes.
Sells stamps, stamped paper and money orders; accepts C.O.D., registered, certified, and insured mail and parcel post; furnishes routine information concerning postal matters and provides requested forms to customer.
Returns mail collected, undeliverable mail, and submits monies and receipts to post office.
Prepares mail for forwarding and maintains records of change of address information.
Prepares a daily trip report and maintains a list of the customers on the route.
Conducts special surveys when required.
Starwood Hotels/Corporate: Scottsdale, Arizona; March 2016 to April 2016 (Company was bought out)
Treasury Operations Supervisor (Contract Assignment)
Responsible for day to day Treasury Operations, transactions, accounting and reporting while driving a service delivery culture focused on customer-centric process excellence.
Supervise the Domestic Cash Management Analyst and have various Domestic and International backup responsibilities within the department.
Responsible to record and analyze Starwood's stock repurchase programs.
Assign both recurring and special projects related to International Banking, Intercompany account management, Merchant Services and Foreign Exchange.
Analyze the department's expenses and coordinate with Corporate on adjustments.
Approve SAP transactions, FX trade confirmations, cash management processes.
Responsible for various aspects of Starwood's Commercial Paper Program (CP) including but not limited to daily/monthly/quarterly interaction with Issuing & Paying Agent, Dealers, our Client's Capital Markets group and Corporate Accounting Services.
Prepare Balance Sheet Reconciliations or external reporting.
Northern Trust Corporation Bank: Tempe, Arizona; August 2015 to November 2015
Sr. Analyst, Cash Operations and FX Exchange (Contract Assignment)
Completed transactions in an accurate and timely manner as per pre-defined procedures and guidelines.
Forecast reporting for weekly finance wires.
Responsible for Anti-Money Laundering (AML) Operations.
Assisted in preparation of audit documentation within the Banking Ops team, Foreign Exchange and Treasury Operations.
Worked on various software systems (SAP and Cash Pro), participated in projects within the group, created and ran formal reports.
Processed new business accounts, maintaining and reviewing documentation.
Bank of America: Tempe, Arizona; May 2015 to August 2015
Global Wealth & Investment Management Senior Operations-Wires (Contract assignment)
Daily responsibilities in several GWIM operations functional areas including: analyses, report generation, opening new accounts, trade processing, payment processing, data entry, etc.
Provided quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers and clients.
Account inquiries and processing using Oracle-R12 and Siebel lookups.
Experience on SAP and Cash Pro.
Advised and assisted with training for less experienced team members.
First American Title Corp: Scottsdale, Arizona; September 2014 to March 2015
Accounting Analyst, Concur Audit and Support (Contract Assignment)
Responsible for internal auditing of employee expenses for Accounts Payable department.
Assisted management with conducting moderate to complex financial analysis projects while using professional concepts and company policies/procedures to help solve a variety of problems.
Account inquiries and processing using Oracle-R12.
First Merit Bank: Akron, Ohio; December 2011 to June 2014
Foreign Exchange Operations International Specialist II
Responsible for daily balancing of corporate, interbank, retail and fund manager transactions, S.W.I.F.T. file transfers, Federal Reserve transfers and ACH transactions.
Confirmed foreign currency trades and settlements in a timely manner in Capital Markets.
Responsible for all foreign currency loans, which included arranging payments, documentation and maintaining the book of record for all maturing/matured deals.
In charge of Anti-Money Laundering Operations (AML) and OFAC investigations.
Provided customer service for investigations that arose subsequent to trade maturity.
Managed accounts receivables from foreign accounts and facilitated necessary transfers in accordance with target balances.
Accountable for Lockbox and Cash Letters of Credit within Treasury Operations.
National City Bank: Cleveland, Ohio; February 2005 to October 2011
Analyst II/Team Leader, Foreign Exchange Operations
Led several quality improvement projects and obtained Sigma Six certification.
Responsible for all foreign currency loans, which included arranging payments, documentation and maintaining the books of record for all maturing/matured deals.
Confirmed foreign currency trades and executed settlement in a timely manner in Capital Markets.
Provided customer service for investigations that arose subsequent to trade maturity.
Managed accounts receivables from foreign accounts and facilitated necessary transfers in accordance with target balances. In charge of Anti-Money Laundering Operations.
Keycorp/Key Bank: Brooklyn, Ohio; September 1998 to October 2004
Analyst, Foreign Exchange Operations
Confirmed foreign currency trades and executed settlement in a timely manner in Capital Markets.
Managed retail and corporate loans.
Provided customer service for investigations that arose subsequent to trade maturity.
Managed accounts receivables from foreign accounts and facilitated necessary transfers in accordance with target balances.
EDUCATION:
Medina County Vocational School: Medina, Ohio 1986 to 1990
Accounting, business, management and leadership courses; computer programming and spreadsheets.
MILITARY:
United States Army April 1991 to April 1999
12B Combat Engineer, E-4 Specialist Honorably discharged
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