Sandra L. Szabrowicz

Waukesha, WI 262-***-**** acxno7@r.postjobfree.com

Outcomes Analyst

Results-driven Outcomes Analyst with recognized achievements in data management, strategic applications and compliance reporting. Known for analytical and problem solving abilities, creating data applications, and customized user training. Managed data needs for Quality Improvement department and supported cross-functional teams. Naturally diligent, approachable and responds quickly to requests.

Technical Software Solutions

MS Access Application Development with SQL Customized Interface

Report Generation for Leadership using MS Access, Dashboards and Crystal Reports

Researched New Technology

Created Standardized & Workaround Procedures and Processes

IT Liaison with End Users

Trained End Users

Leadership Strategic Reporting

Created Customized Dashboards

Professional Experience

WHEATON FRANCISCAN HEALTHCARE - ALL SAINTS Racine, WI

Outcomes Analyst 2007-2016

Designed and developed SQL customized MS Access database/applications to facilitate and manage financial and/or clinical data driven outcomes based on department needs.

Produced approximately 15 applications for Director of Quality to ensure compliance with federal and state reporting requirements

Created custom software in-house rather than outsourcing, saving approximately $500K.

Crystal reports editing - exported data from Crystal Reports directly to Excel.

Defined, built, maintained, cleaned up and evaluated departmental data management systems-clinical and financial. Created successful systems that focused on department needs and end user’s abilities.

Assisted associates in problem solving, developing skills and processes of generating information through newly created computer applications.

Developed strategies for data acquisitions, archive recovery, and implementation of applications.

Supported and maintained outcome management systems that drive and improve tactical outcomes for leaders.

Coordinated and partnered with key leadership from VPs and Directors to Nurses to achieve the data integration needed to drive strategic business and clinical outcomes.

Created 13 applications based on specific needs of VP Medical Group and Nurses. Enabled them to have the correct data/reports/spreadsheets in the click of a keystroke.

WENNSOFT INC. New Berlin, WI

Application Specialist 2005-2007

Troubleshot, developed and documented technical solutions related to software inconsistencies and setup errors for field engineers, consultants and customers using WennSoft integrated with Great Plains.

Reviewed, reconciled and extracted data from databases and created workaround procedures when standard procedures failed and ensured issues were resolved in a timely fashion.

Escalated urgent problems requiring custom programming to appropriate internal resources.

Familiar with standard concepts, practices and procedures within IT and support department.

Sandra Szabrowicz Page 2

AURORA HEALTH CARE Milwaukee, WI

Desktop Support Specialist/Network Analyst 2000-2005

Recommended, designed, installed and supported new and existing desktop computer equipment and software.

Participated in several major upgrades – Novel 5, New PC/Win XP rollout at three metro hospitals and multiple clinics.

Performed desktop, network equipment, and software problem diagnosis and resolution.

Tracked assigned help desk tickets from start to finish.

Performed research on new technology as required.

Conferred with clients and assisted with the translation of department requests into equipment and software requirements.

Provided appropriate client training.

Supported three metro hospitals and all clinics while on after hours call rotation.

Help Desk Analyst 1998-2000

Provided first level support for end-users throughout the Aurora system; over 20,000 clients.

Assisted individuals with problems associated with mainframe, computers, printers and software.

Assisted users remotely connecting to the network and various issues they encountered.

Entered help desk requests into call tracking system.

Assigned work tickets to appropriate IS teams.

Determined whether issues are urgent and work with appropriate team or on-call member.

Technical Proficiencies

Software: Microsoft Office Suites 95 - 2010, Outlook 2010, SQL, Crystal Reports V10, InfoPath 2010, SharePoint 2010, Lotus Notes, Rumba, PowerBuilder, Corel, Peridata, Support Magic, Heat, Ghost, Great Plains, WennSoft Application Suite, Eclipsys, Cerner, McKesson, User Training for Decision Support, MS Access 2002, 2003, 2007 and 2010,

Operating Systems: Windows 7, Vista, XP, NT, Windows Server 2000, Windows 98, Windows 95

Network Tools: NWAdmin, ConsoleOne, JetAdmin, Web JetAdmin, Domain Admin, Rconsole, Pconsole, Syscon

Professional Development

Certificate Courses

UWM School of Continuing Education – MS Access Intermediate Certificate

UWM School of Continuing Education – MS Access Advanced Certificate

Basic Administration of Microsoft Windows 2000, A+ Certification, Administration for Windows NT Server

Education

MATC – Oak Creek, WI

Associate Degree, Major; Programmer Analyst

Associate Degree, Major; Microcomputer Specialist

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