Sales Customer

Whitney Holub

Eagan, MN

Email: **********@********.*** * Phone: 480-***-****

WORK EXPERIENCE

Accounts Receivables Cash Applications Specialist (contract)

Thomson Reuters- Eagan, MN- June 2016 to present

Reconcile unapplied cash from various sales channels

Resolve open AR items in SAP by working with business partners in a professional and timely manner

Investigate payment misapplication by conducting extensive research and analysis of account history (usage, payment history) and check all available outlets to determine the appropriate action necessary for successfully handling payments

Exercise independent judgment in managing disputes

Collaborate with professional client base and complex customer issues with limited supervision

Strong organizational skills with the ability to work with time sensitive deadlines

Maintain confidentiality of sensitive information

Extract and manage daily sales reports from various business outlets

Accounts Receivables/Collections Specialist (contract)

Tornier/ Wright Medical - Bloomington, MN - April 2015 to June 2016

• Contacted customers by phone- 50-80 calls per day

• Corresponded via email for follow up and documentation

• Researched and resolved discrepant accounts

• Prepared documents for credit re-bill on invoice discrepancies

• Managed the aging report via Excel

• Created and disbursed customer ledger statement and past due notices

• Updated and maintained customer information on accounts via collections system

• Assisted in implementing redefined organized process- documented procedures

Accounting Specialist (contract)

Korn Ferry - Minneapolis, MN - December 2014 to April 2015

• Audited and processed invoices for accuracy

• Prepared and delivered invoices to clients

• Researched and gathered documents for the client file

• Analyzed employee expense reports for matching & balancing

• Processed IAR forms for invoicing

• Collaborated with financial operations accountants and project managers to complete client files

Five Star Professional

Accounts Receivable Specialist (contract)

Five Star Professionals - Eagan, MN - October 2014 to December 2014

• Processed and adjusted customer orders

• Managed Excel spreadsheets for daily deposit batches to the bank

• Account reconciliations

• Contacted customers daily via email/phone with past due accounts for collection

• Managed the Invoices and customer's receivables ledger for discrepancies and disbursement

• Set up new and existing recurring billing plans for customer accounts

• Created user accounts and profile as well as generated invoices using QuickBooks.

• Managed daily sales reports from the accounting system INTAACT, and organized the data in an Excel file

for disbursement to the company

• Sorted & matched checks received to apply towards customer accounts

Flight Revenue Recognition- Specialist/ Team Lead

American Airlines - Tempe, AZ - Feb 2014 to August 2014

• Researched flight irregularities managing detailed accuracy

• Investigated ticket usage for accurate pricing

• Reviewed and signed off on batches entered by clerks

• Organized and managed sales data through Excel pivot tables

• Prepared batches of customer invoices and data entry 50-100+ daily

• Coordinated and collaborated with team members on daily/weekly goals

• Achieved daily 50-100+ file completion goals and deadlines with minimum 98% accuracy

• Secured and maintained records by sorting and filing documents

Specialist

American Airlines - November 2013 to February 2014

• Audited ticket revenue for exchange error discrepancies

• Interpreted passenger ticket history through records

• Verified fare guidelines for policy compliance

• Daily/ Monthly high volume of fee revenue recovery

Company Sales Audit- Specialist

American Airlines - September 2008 to November 2013

• Obtained authorization and billed customer credit cards through form of payment system

• Verified invoices and transactions before payment to other airlines

• Gathered and prepared documents for discrepancy disbursement

• Resolved questions and discrepancies with customers or Agents throughout industry

• Set up Divided Mile member accounts and maintained credit card information

• Maintained files for compliance & necessary documents

• Balanced cash sales batches

• Verified sales/ tax bookings and balance adjustments

• Audited domestic/ international tickets for appropriate taxes

• Audited various ticket errors in detail for discrepancies

• Team project- testing production of streamlining programs

• Analyzed data in excel reports for currency differences

• Reviewed and QC audited clerk responsibilities

Company Sales Audit- clerk

American Airlines - May 2006 to September 2008

• Audited daily sales reports for reconciliation

• Reviewed tickets in database for detailed accuracy.

• Analyzed and interpreted revenue sales reports

• Identified various sales errors-creating discrepancy notice files

COMPUTER SKILLS & ACCOUNTING SYSTEMS

• Microsoft Office Suite- Excel, Word, Outlook, Power Point, Access

• Airline Accounting/ Reservation Proprietary Systems- Oasus, IBM, PIPPS, Qik Rez

• INTAACT, SAP, QuickBooks, Oracle- JD Edwards, Great Plains, MAS90

• SalesForce

EDUCATION

Associates Accounting/Business

Inver Hills Community College

Associate in Liberal Arts

Scottsdale Community College

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