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Collin C. Hoyer

Mortgage Consultant at Member First Mortgage LLC

acxno4@r.postjobfree.com

Experience

Mortgage Consultant (Call Center) at Member First Mortgage LLC October 2016 - Present (2 months)

Responsible for increasing capture rate for incomplete and new internet mortgage loan applications as well as answering product and scenario questions for borrowers and owner or affiliate credit union representatives. Responsibilities also include receiving incoming queue calls, answering questions via email and actively participating in the solicitation of lending business and cross-selling of products, including but not limited to generating leads via warm-calling to current and past customers. Additional responsibilities include reviewing and originating mortgage applications, directing the daily workflow and answering questions for call center staff, and ensuring exceptional customer service by maintaining thorough knowledge of lending programs, policies, procedures, and regulatory requirements. NMLS ID#: 1499489

Team Lead - Correspondent & Wholesale Lending at Member First Mortgage LLC January 2016 - Present (11 months)

Responsible for maintaining coordination between wholesale & correspondent clients, borrowers, underwriters, title agencies, insurance agencies, appraisal management companies, mortgage consultants, loan closers and various other parties and vendors. Duties include reviewing wholesale and correspondent loan submissions for accuracy, submitting approved disclosure and document packages to underwriting, clearing open conditions & stipulations, locking loans, coordinating COC & re-disclosures requests, and post-closing follow-up on certain assigned files.

Mortgage Loan Processor at Member First Mortgage LLC May 2015 - December 2015 (8 months)

Member First Mortgage, LLC is a Credit Union Service Organization ("CUSO") that focuses on assisting credit union members with their mortgage financing needs. MFM is a lender/servicer for conventional, government, and portfolio mortgage loan products. MFM provides value to its credit union partners and members alike by offering expert solutions with top quality service. Curative Analyst at First American Title Insurance Company June 2013 - May 2015 (2 years)

A curative analyst provides support to the escrow department in general by assisting with customer service and administrative duties related to mortgage loan closings. Duties include but are not limited to initial file set up, processing open orders, extensive land record & property tax research, lien reconveyance & Page2

subordination coordination, preparation of recordable documentation, post-closing maintenance and other related work on assigned files.

Business Administration at Alma College

September 2009 - May 2013 (3 years 9 months)

Bachelors - Business Administration

Marketing Assistant at Frontier Communications

May 2012 - September 2012 (5 months)

Frontier Communications is one of the largest telecom providers in rural America; supplying residential and business customers with High Speed DSL, Phone and Television services. As an employee my duties included customer data analysis, industry research and event coordination for corporate sponsorship. Owner/Operator at ServerJolt Web Hosting

June 2008 - July 2011 (3 years 2 months)

ServerJolt.NET acted as a provider of high-quality internet hosting packages and domain name registration services to foreign and domestic clients. Databases were located in the United States and the United Kingdom, serving clients with internet access nearly everywhere in the world. Duties as an owner and operator included basic business development, marketing, business equipment purchasing (collocation hosts, dedicated servers, VPS, etc.), customer relations (Feedback surveys, streamlined billing system, etc.), accounting, and various other owner-related obligations. Certifications

NMLS - Mortgage Loan Originator

Michigan Department of Insurance and Financial Services + South Carolina State Board of Financial Institutions License (NMLS ID# 1499489) September 2016 Title Production

Missouri Department of Insurance, Financial Institutions & Professional Registration License 8318230 May 2014

Organizations

Michigan Department of Insurance & Financial Services Mortgage Loan Originator

September 2016 to Present

NMLS ID: 1499489

South Carolina State Board of Financial Institutions Mortgage Loan Originator

October 2016 to Present

NMLS ID: 1499489

Missouri Department of Insurance

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Licensed Title Producer

May 2014 to Present

Licensed through the MO DIFP as an employee of First American Mortgage Solutions, a division of First American Title Insurance Company (License No. 8318230). Skills & Expertise

Residential Mortgages

Mortgage Lending

Mortgage Industry

Real Estate Financing

Real Estate Transactions

Credit Reports

Land Records

Title Insurance

Title Searches

Liens

Real Property

Real Estate

Chain of Title

Mechanics Liens

Tax Liens

Easements

Deeds

Deed in Lieu

Foreclosures

Trust Deeds

Legal Descriptions

Web Hosting

SEO

Online Advertising

Online Marketing

Management

Leadership

Marketing Strategy

Microsoft Office

U.S. Department of Agriculture (USDA)

U.S. Federal Housing Authority (FHA)

U.S. FHA Financing

Loan Origination

Refinance

Condos

Investment Properties

Mortgage-Backed Security (MBS)

Mortgage Servicing

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Business Development

Languages

English (Native or bilingual proficiency)

Education

Alma College

Bachelors, Business Administration, 2009 - 2013

Activities and Societies: Varsity Soccer, Club Hockey, Students In Free Enterprise Grand Haven High School

General studies, 2005 - 2009

Activities and Societies: Varsity Soccer, Varsity Ice Hockey Interests

Capital markets, technical analysis, position/swing trading, financial derivatives, hockey, backpacking, skiing, hiking, traveling, basketball, football, soccer, etc. Page5

Collin C. Hoyer

Mortgage Consultant at Member First Mortgage LLC

acxno4@r.postjobfree.com

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