TaSheyebra Givan

**** ******* ****

Montgomery, AL 36117

334-***-****

acxnnj@r.postjobfree.com

WORK EXPERIENCE

Big Lots

Assistant Team Leader/ Store Team Leader

September 2012 – Present

● Manage and supervise all departments ensuring company compliance and procedures are executed

● Lead and ensure all store processes according to company standards, including cashiers, front end, furniture and recovery while driving customer service

● Utilize company tools to analyze trends and make adjustments

● Develop and plan various strategies to meet company requirements

● Interview, hire and train new employees

● Administers disciplinary actions to employees

● Plan and administrator employee schedules

● Process payroll data such as taxes, personnel changes, direct deposits, and payroll adjustments on empower system

WalMart

Zone Supervisor

October 2010- December 2011

● Maintained and controlled daily store operations ensuring customer service and supervising employees and enforcing company regulatory guidelines

● Supervised accounting office, invoice office, personnel office, receiving and front end (cashiers, customer service, customer service supervisors) Personnel Manager / Human Resources Manager

October 2000- October 2010

● Manage and process payroll for over 400 employees using GTA system

● Planned and developed employees work schedules within budget guidelines

● Conducted new employee orientation

● Interviewed, trained and provided guidance to new associates

● Provided direction on HR policies and informed associates of changes in policies

● Investigated and resolved associate issues in relation to mistreatment and discrimination

● Maintained personnel files and legal documents

● Reviewed daily documentation and reports for accuracy Merchandise Supervisor

October 1998- October 2000

● Managed and submitted inventory request ensuring items were in stock

● Changed merchandise prices daily

● Controlled profitability in departments

● Maintained stock in departments

Customer Service Supervisor

June 1996- October 1998

● Supervised cashiers and customer service desk associates

● Controlled the front end (making sure there was no more than 3 customers per line)

● Counted and controlled cashiers registers through audits

● Made everyday decisions regarding customers returns and exchanges

● Answered questions or resolved issues that may arise during a customer’s shopping experience

EDUCATION

Troy University – Montgomery Expected May 2018

Bachelor of Science in Business Administration

Concentration – Human Resources

SKILLS

Microsoft Word, Microsoft Excel

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