PROFILE

Customer Service Driven with extensive experience in mortgage origination, sales

management and creative arts. Comprehensive knowledge of all current mortgage guidelines (FHA, VA and Conventional) and well versed in all aspects of residential mortgage lending. Respected mentor and team leader, consistent top performer and valued team member.

EXPERIENCE

Mortgage Analyst

NMLS #818137 Licensed to Lend in PA, OH, MD, NH, IN, CA, WA Reliance First Capital, LLC August 2011 - March 2016 Citizen Bank April 2004 - May 2007

Wells Fargo Home Mortgage - January 1999 - March 2004

• Ordering and collecting all documents required from application to closing

• Following the Mortgage Application to closing, working with Underwriting, Title and Appraisal.

• Yearly originations in excess of $10 million

• Turning incoming purchase and refinance inquiries into new Mortgage Loans

• Educate clients on mortgage products

• Customer Service Driven

• Establish and Maintain Referral Network

Principle

Custom Printing and Party Services March 1997 - Present

• Professional Party Planner/Full Service Event Coordinator

• Graphic Design for print media, events

• Custom Print work for weddings, parties, etc.

• Small private parties, large corporate affairs, not-for profit sector, graphic design for all types of print media including, but not limited to radio, newspaper, magazine and bill boards

Tax Advisor

H&R Block August 2010 - April 2011 Greater Pittsburgh Area

• Provided Income Tax Preparation Services to Individuals and Small Companies.

• Provided Tax Planning Strategies and Financial Planning, Retirement Savings. Education

• Obtained IRS PTIN Number which enabled me to represent/advise clients regarding their tax returns

Radio Producer/Media Buyer/Creative Artist

Nanco Communications May 2007-August 2009

• Increased number of shows in production by 300%

• Initiated Broadcast and Print Media Sales

• Established Client Base through cold calling, gaining both show guests and advertising clients

• Produced Broadcast Commercials and Designed Print Media, Proposals, Client Sales Meetings, Accounts Receivable and Accounts Payable

• Highly customer service oriented.

Prizant’s Carpets January 1984 - January 1996

Store Manager, Buyer

• Managed a store within a major multi-location floor covering company with sales in excess of $3million annually. Over 25 direct reports

• Day-to-day store operations, customer service and satisfaction, inventory control and maintenance.

• Attended bi-annual Area Rugs Shows to purchase for entire company

• Designed custom Area Rugs made in-house

• Held many major commercial accounts with yearly sales in excess of $5million.

• A management and leadership position which included recruiting, training/ educating, achieving and maintaining sales quotas

VOLUNTEER WORK

President/Advisor

Dorseyville Middle School PTO 2008-2011

• Fundraising for School and District Initiatives

• Coordinated, solicited and scheduled volunteers for events.

• Co-Chair for 2010 Fox Chapel Area School District Community Gala, A community fundraiser at Heinz Field for 600+ for technology at Dorseyville Middle School.

Doggie Days for Animal Friends

Chapel Gate Swim Club ~ Annually since 2009

• Fundraising Event to benefit Animal Friends, Pittsburgh’s non-kill Animal Shelter

• Year over Year growth in donations of 100% since inception Shady Side Academy Alumni Council / Alumni Engagement Committee

• Meet on monthly basis with other Alumni on Council

• Plan Alumni Engagements in Pittsburgh and other cities Nationally to encourage Alumni gatherings are well attended, fostering annual giving initiatives

• Work with Development Office to ensure Annual Fundraising Goals are met and/ or exceeded by scheduling events for Alumni

EDUCATION

Boston University - BS Business Administration 1984 Art Institute of Pittsburgh - AA Interior Design - 1987 Shady Side Academy - College Prep - 1980

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