Customer Service Representative
Resume:
LORA D. PURCELL
TELL CITY, IN 47586-8613
Phone: 812-***-****
acxnm4@r.postjobfree.com
Abilities
• Performed general office duties; answered the phones and monitored answering machine and fax machine, operated common office equipment, ordered supplies, filed and completed paperwork
• Utilized Microsoft Office
• Scheduled staff
• Dealt with the public on a daily basis
• Worked in a fast paced environment and had to know how to handle any situation that came up
• Managed a christian daycare center for 5 years, working with many families who appreciated the time I spent working with them for solutions to meet their needs
• In charge of safety procedures of the building
• Ensured that inventory was updated and know where everything was to be stored
• Served on safety committee and advisory board
• Substitute taught in a local school
• Was lead caregiver over school age children
• Have been Home Health Aide who performed cleaning, cooking, laundry, medication reminders, and personal care services
Employment History
Customer Service Representative (CSR)
06/2015 - 04/2016 Startek Tell City, IN
I took calls in a Sprint call center. My duties were to assist customers to my best ability to get them on a plan or answer questions and to direct them to the correct department. Multi-tasked while on phone with the computer by pulling up multiple sites at one time to help assist the customer. Documentation was necessary for each call.
Care Giver
01/2015 - 04/2015 Maxim Healthcare Svc 5401 Vogel Rd # 630, Evansville, IN I cooked, cleaned, took to appointments, medication reminders, laundry, ran errands, anything that was needed.
Care Giver
08/2014 - 01/2015 Adaptive Companion Care Svc 801 Newton St, Jasper, IN I cooked for clients, cleaned their home, laundry, ran errands, medication reminder, anything that was needed. Took to appointments.
Care Giver
05/2012 - 10/2014 Karen Doogs Tell City, IN
I cooked, cleaned, ran errands, took to appointments, companionship, laundry, all that was needed. Care Giver
10/2012 - 07/2014 Home Instead Senior Care 216 W 6th St, Jasper, IN I cooked for the clients, bathed clients, medication reminders, ran errands, cleaned the home, cooked meals, laundry, took to appointments, anything needed. Childcare provider
06/2006 - 12/2009 Bright Beginings Child Care
Center
Tell City, IN
Cared for children ages 6 weeks-12 years old.
Worked in kitchen, helped prepare snacks, handed out snack. Ran the dishwasher, put dishes away. Did laundry, answered phone, ran office equipment, dealt with parents and situations. Various office duties; set up filing system in absence of a director. Dealt with documentation daily. Had to be able to record documentation onto files on computer. Cleaned rooms and the building. Prepared for open houses and other community/facility project. Was 2nd in charge, when no director or 1st person was not available. When the daycare was without a director, we were in charge of all daycare running, I got to experience what a director needs/has to do.
Substitute Teacher
08/2004 - 11/2004 Cannelton City Schools Cannelton, IN Substitute Teacher 08/2004 - 11/2004 Cannelton City Schools Cannelton, IN Would teach the lesson plans that the homeroom teacher had instructed. In elementary school, would have recess duty also. Subbed for all ages, preschool-12th grade.
Preschool Teacher
08/1998 - 05/2004 Agape Christian Academy Cannelton, IN I taught 1st and 2nd grade for 1 year.
Taught 4 year old preschool for 4 and 1/2 years; during this time, I also purchased snacks for preschool and the daycare.
I managed the morning and afternoon daycare for 4 1/2 years, taught Art, Choir, prepared the snacks, Dealt with parents, billing, answering phones, operated office equipment. Subbed where needed in other classrooms.
Had recess duty.
Cleaned building. Prepred for open houses or other community/school functions. Had ages 3-16 in the daycare.
Participated in the puppet ministry.
Education History
Issuing Institution Location Qualification Course of Study Perry Central Community
Schools
IN High School Diploma General High School
Curriculum
Ivy Tech IN 2 Years of College or a Technical or
Vocational School
Early Childhood
Education
Ashford University (On line
studies)
IN 3 Years of College or a Technical or
Vocational School
Psychology
References
Carrie Shearn, Financial Adviser/Counselor
PCMH
Deer Creek Road
Cannelton, IN 47520
Personal reference known for 5 year(s).
Rhonda Hauenstein
22 William Tell Blvd.
Tell City, IN 47586
Personal reference known for 10 year(s).
Melvina Drake
10600 Deer Creek Road
Cannelton, IN 47520
Personal reference known for 20 year(s).
Karen Doogs
Deer Creek Road
Cannelton, IN 47520
Business reference known for 5 year(s).
Janice Flamion
Newburgh, IN
Personal reference known for 5 year(s).
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