Andrea L. Grabowski

***** **** ***** *****

Houghton Lake, Michigan 48629

989-***-****

Career Objective

To continue to grow in leadership and knowledge to have an opportunity for personal and career advancement. Where I can incorporate my unique combination of business experience and technical skills to interact and share with team members and customers.

Experience:

Carrick Trucking & Gravel, LLC- Office Assistant, Houghton Lake, Michigan

June 2014 to Present

• Responsible for billing customers/farmers on their cowsand accounts.

• Keep track of receipts and record in a pit book for various jobs at different pits

• Walk customers through picking out material for different jobs

• Create quotes for customers and contractors for material sold out of yard

• Maintain pit book and other documents on Excel and Word

• Responsible for paperwork sent to DEQ for MSHAW to move plants to various pits

• Procure parts/supplies for different jobs and down machinery

• Help wash trucks and equipment weekly

Basic Communications (Houghton Lake Office) – Sales Associate III, Houghton Lake, Michigan

September 2007 to February 2013

• Greet customers take them through the sales process of purchasing, including upselling cellular phones and various cellular products when able

• Cross sell DISH Network, DirecTV, Hughes Net, Excede, Sprint and Verizon network phones

• Reconciled reports from day before, made deposit, scanned and uploaded all documents necessary for corporate accounting and filed

• Ran office while Manager was gone to meetings on vacation and during days off

• Trained other personnel when necessary on all aspects of position

• Handled customer billing questions, upgrade issues or concerns

• Escalated something I couldn’t fix to service provider account representative or customer service

• Troubleshot customer phone problems and computer software compatibility issues

• Performed opening & closing procedures of tallying drawer to $200.00 and counting all phone stock

• Kept the store clean, presentable, compliant with different carriers posters, pamphlets, prices

• Received Peak Performer Award for Houghton Lake office 2012

Bloomfield Pharmacy - Pharmaceutical Technician, Bloomfield Hills, Michigan

November 2000 to April 2007

• Place orders and maintain accounts with pharmacy suppliers

• Maintain stock and billing accounts

• Filled customer prescriptions

• Provide quality customer services

• Assist in informing customers about efficacy and how to take their medication

• Sell various pharmaceutical products including health food products

Kelly Technical SVCS (Contracted to GM (MPG)) – Powertrain Technical Analyst /

Calibration Engineer, Milford, Michigan

April 2000 to November 2000

• Updated calibration software on gas engines for the 2003 GMT610 program

• Managed development concerns, I.R.’s, NAO reports, 5-phase problem solving documents, etc.

• Coordinated shows and ride trips

• Identified appropriate ride vehicles and conducted initial evaluations

• Issued work tickets to correct deficiencies/prep vehicles for rides

• Gathered inputs, analyzed and summarized ride trip data

• Conducted engineers project work while they were out-of-the office

• Coordinated and wrote work tickets to update repair fleet vehicles to the latest content

RC Engineering (Contracted to GM (MLCG) Flint) – PAD Processor – Electrical Engineering area, Grand Blanc, Michigan

March 1998 to April 2000

• Updated PAD documents on DGS computer systems

• Sort and file spec sheets

• Audit and update PAD books

• Create and process engineering work orders

• In charge of total vehicle processing of 2000/01 Park Avenue

• Track parts on PDS system for Park Avenue PAD’s

• Sort and deliver 2003 PAD’s to P.I.W. wall every Tuesday and Friday

Bloomfield Pharmacy, - Pharmaceutical Technician, Bloomfield Hills, Michigan

October 1997 to March 1998

• Placed orders with pharmacy suppliers

• Maintain stock

• Filled customer prescriptions

Comerica Bank, - Service Desk Coordinator, Auburn Hills, Michigan

July 1996 to October 1997

• Assessed and directed incoming calls regarding facilities maintenance

• Assigned all inbound calls with priority levels, generated a work order on the CHIEF system and dispatched the calls to the proper area via voice mail, pager, and /or fax

• Responsible for generating weekly/monthly reports for department activities

• Assess and modify departmental procedures

• Scheduled conference rooms for Comerica’s building and created work orders to dispatch to appropriate property managers

Comerica Bank, - Receptionist, Sylvan Lake, Michigan

January 1995 to July 1996

• Cross sell various bank products

• Monitor safe deposit boxes

• Open/close and maintain checking/savings accounts

• Provide secretarial support

ENTECH Temporary Services, Inc. – Switchboard Operator assigned at Comerica Bank, Auburn Hills, Michigan

January 1994 to January 1995

• Responsible for various secretarial duties including typing of certified mail, express mail packages, and typing of final payment arrangements for the Installment Lending Collections Department

• Monitored monthly phone reports

EDUCATION

• Siena Heights College, Southfield Michigan, Working towards Bachelors of Science degree in Electrical/Electronics and Computer Engineering

• National Institute of Technology, Livonia Michigan

Electronics and Computer Engineering Certification

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