DWIGHT J. VENSON

*** ****** *****

Tucker, GA ***84

770-***-****

Email: acxnjo@r.postjobfree.com

OBJECTIVE

To establish a career by obtaining a position in management, technical support, customer service, communications or consulting at a company that will utilize the skills that I have gained from within the workplace and enhance my career experience. PROFILE

A tenured customer service professional with more than fifteen years of mobile, technical support and customer care experience who has an exceptional performance history and proven quality assurance measurement scores and who is frequently chosen to mentor new hires as well as co-workers. Due to my extensive experience working in the telecommunication industry I have developed a strong technical and troubleshooting background. I am a leader in customer service with effective communication skills and creative problem solving techniques.

PROFESSIONAL EXPERIENCE

COCA-COLA REFRESHMENTS 01/16 To Present

Equipment Support Representative-Alpharetta, Georgia Provide equipment service support to new and established vendors in a contact center environment averaging 90-100 calls per day. Responsible for handling equipment service inquiries, as well as escalation calls and issuing trouble tickets for Coca-Cola fountain, vending and Coke-smart equipment.

KaVo KERR IMAGING SCIENCES 10/12 To 10/15

Technical Support Representative-Alpharetta, Georgia Performed troubleshooting on imaging hardware & software for dental practitioners via remote desktop client. Set up, installed and interfaced proprietary hardware & software for related imaging devices. Provided desktop support to assist with practice management software integration. Processed defective equipment replacements returns.

CBEYOND COMMUNICATIONS 03/09 To 08/10

Mobile Technical Support Representative-Atlanta, Georgia Responsible for handling incoming calls to identify, troubleshoot and resolve mobile device and data issues on various network platforms for commercial business subscribers. I reported network issues and outages impacting end users and effectively communicated with customers, other internal departments and external vendors as needed to ensure issues were accurately and correctly resolved. I held a position as offline subject matter expert (SME) to assist with floor support and provided data analysis as requested by management for quality improvement initiatives.

AT&T 03/08 to 12/08

Inbound Consumer Sales & Support (Southeast Region)-Conyers, Georgia Handled inbound calls to establish residential accounts for home phone, wireless, satellite and internet digital subscriber lines. Performed second tier troubleshooting for consumer wireless and residential land lines. Provided general billing information for existing customers.

VERIZON WIRELESS 10/04 To 08/07

Senior Technical Service Representative-Elgin, Illinois Performed second tier troubleshooting for all digital equipment and data products. Assisted direct and indirect sales channels with credit and activations procedures. Processed telephone number changes including local number portability transfers, and cross-market service relocations. Worked the secondary retention support line for the national save group. Provided assistance for business and consumer wireless customers with billing and service inquiries. Page Two

DWIGHT J. VENSON

TRANSAMERICA FINANCE CORPORATION 03/00 To 12/00 Dealer Account Manager (Inventory Finance Division)-Hoffman Estates, Illinois Managed a 300 client portfolio for the outdoor products industry. Performed close analytical portfolio inventory management for independent and corporate dealers for the Midwest region. Determined credit worthiness, increased dealer inventory credit lines, and performed skip tracing for delinquent dealer and inventory accounts.

PEOPLE’S ENERGY CORPORATION 08/99 To 3/00

Customer Service & Billing- Prudential Plaza-Chicago, Illinois Provided billing and account information to residential and commercial utility customers. Gave statistical average cost of energy data to large volume industrial and transportation accounts. Placed dispatch calls to field service engineers for service activation & disconnects. Assisted in taking emergency calls as needed.

•XEROX CORPORATION 07/97 To 6/99

Customer Care Operations Rep. (USCO/XBS) - Xerox Business Center-Park Ridge, Illinois Handled inbound call inquiries to rental, lease, finance and maintenance contracts for all Xerox equipment. Assisted sales agents through sales support line with proposals for pricing and invoicing on financed contracts. Made billing and credit adjustments and made collection calls and supported the marketing and supply division with customer supply orders. EDUCATION

PURDUE UNIVERSITY CALUMET

Studies: Liberal Arts Studies (Bachelor Program)

COLUMBIA COLLEGE CHICAGO

Studies: Business Communications

PROFESSIONAL SKILLS

Proficient in various proprietary computer software applications including Salesforce, Seibel and Microsoft-based programs;

(Microsoft Outlook, Microsoft Word, Microsoft Access, Microsoft Money, and other Interactive Multimedia). Experienced with PC based business phone systems such as Avaya, Cisco, Rockwell, AT&T Merlin systems and Aspect. PERSONAL ACCOMPLISHMENTS

•A graduate of Cbeyond’s (L.E.A.D.) Leadership Education for Agent Development management development program

•Received the “customer service excellence” award for best performance and outstanding achievement-Verizon Wireless

•Received National Defense Service Medal during tour of duty-Operation Desert Storm (1992) UNITED STATES ARMED SERVICES

UNITED STATES ARMY

Active duty 09/90-07/96 -Honorable Discharge

Anti-Defense Unit-Tactical Command Communications & Training (Operation Desert Storm) Achieved expert marksman certification

PERSONAL

I have high interests in business communications, especially the computer and customer service aspects. I am outgoing, learn quickly and collaborate well with others. I’m a self-motivated individual who completes tasks in a timely manner and who manages time efficiently. I have strong problem-solving and decision-making skills while being resourceful with the tools that I have available.

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