SWATI MAHESHWARI

Permanent Address:

Chattarpur, Delhi-110074

Contact No- +91-880*******,828-***-****

E-mail id:acxnj8@r.postjobfree.com

CAREER OBJECTIVE

To learn, discover and grow as a successful ethical professional working in life-endeavour applying all my knowledge for the growth of the organization as well as for the well-being and benefit of society at large.

EDUCATION

Year

Degree/Certificate

Institute/School, City

Percentage

2013

B.Tech

Electronics and Communication

Teerthanker Mahaveer University(TMU), Moradabad

75%

2009

Class XII

Pramod Inter Collage (U.P Board)

72%

2007

Class X

Pramod Inter Collage (U.P Board)

77%

EXPERIENCE

•Working in Intelenet Global Services (Gurgaon) from December 2013 till Now as a Quality Analyst in AMERICAN EXPRESS (AMEX) process.

Roles & Responsibilities:

Create an encouraging environment at work to inspire employees for open communications, develop entrepreneurship skills, and inculcate a sense of team spirit and accountability among them.

Design training sessions for the new employees and educate them on technical aspects, communications skills, application of knowledge, problem-solving abilities, etc.

Monitors calls of representatives and ensure they are addressing customer’s query as per set protocols.

Verify compliance of call center activities with the prescribed rules and regulation, and take corrective measures in case of discrepancies.

Conducting performance evaluation of employees to identify and categorize staff members and target achievers and non-achievers.

Provided tips to non-achievers on ways to improve work performance.

Monitored daily functions and ensured smooth operation of all activities, and resolved issues, if any.

Established defined quality standards for all work aspects of the organization.

Identified areas of opportunities to upgrade quality standards within management processes and systems.

Arrange Process knowledge test.

PROFESSIONAL CERTIFICATIONS/TRAININGS

•4 weeks Training on 'Embedded Systems' in CETPA(Lucknow)

•6 weeks Training on 'Advanced Embedded Systems' in SOFCON PVT. Ltd.

AWARDS AND EXTRA-CURRICULAR ACTIVITIES

•Got First Prize in 'Chess' at Institute Level

•Got 2nd prize in 'Quiz' Contest.

•Organised the National Level Seminar in 2012 at TMU, Moradabad

•Organised National Conference on ‘Emerging Trends in Electronics and Communication’ in 2013

SKILL SET

Languages

Platforms

Software Knowledge

Basics of C

Windows 7, XP, Vista

Adobe Photoshop,Word, MS Excel, MS PowerPoint

ACADEMIC PROJECTS

•Mini Project: Project on 'PASSWORD BASED LOCKING SYSTEM'

Description: A System which can be used for the security purpose.

•Major Project: Project on 'SOLAR POWERED GSM CONTROLLED CAR SYSTEM'

Description: This system stotre solar energy from sun and utilize it and controlled

through a GSM(Global System For Mobile Communication

KEY STRENGTHS AND INTERESTS

•Quick learner, Passionate and Hard-working

•Good Communication & Leadership skills

•Self-motivated and determined

•Ever-growing thirst for knowledge

•Versatility,Persuasive Power & Creative Thinking

•Interest in playing Chess and Badminton.

PERSONAL PROFILE

Name

Father’s Name

Mother’s Name

Gender

Date of Birth Nationality

E-mail

Phone No.

Permanent Address/ Address of Correspondence

Swati Maheshwari

Mr. Mukesh Maheshwari

Mrs. Vasundhra Maheshwari

Female

1st july 1992

Indian

acxnj8@r.postjobfree.com

+91-880*******, 828-***-****

Chhattarpur

Delhi-110074

DECLARATION

I hereby affirm that the above information is true to the best of my knowledge and understanding.

Date: Swati Maheshwari

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