Greg A. Andrews

**** ******* **** **., ****** Elm, TX 75068 * Cell: 469-***-**** * acxnf7@r.postjobfree.com

Professional Summary

Case Manager with Claims Management Inc., possessing a broad background in general liability claims management, investigations, asset

protection, merchandising, operations analysis, and safety.

Skills

Project management Excellent claims documentation

Inventory control Results-oriented

Customer-oriented Organizational, presentation and leadership skills

Complex problem solving Fast learner, adaptable and flexible

Great time management skills Budgeting and planning

Education

Major- Computer Science, 2001-2004

University of North Texas- Denton, TX

60 credit hours completed.

Work History

Case Manager II/Asset Protection Manager, 08/2008 to Present

Walmart Stores, Inc., / Claims Management, Inc. - Carrollton, TX

Contributes to risk and accident control in stores

Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action

plans

Follows good faith claims practices defined

Manages cases involving bodily injury, personal injury, and property damage

Manages monetary aspects of assigned claims

Minimized Walmart legal exposure

Models compliance with company policies and procedures and supports company mission, values, and

standards of ethics and integrity

Negotiates with injured customer, customers attorney, or third party to bring about claim resolution

Prepares and shares relevant information with involved parties to keep claims processing efficient and timely

while maintaining Walmarts reputation

Provides and supports the implementation of business solutions

Properly evaluate damages and set appropriate reserves

Asset Protection Manager, 02/2008 to 08/2016

Wal-Mart Stores, Inc.- Arlington, TX (2008-2013) Frisco, TX (2013 to 08/2016)

Monitor compliance with company policies and procedures as they pertain to assets, food, health safety, and

regulatory compliance as well as local, state and federal laws.

Conduct internal and external investigations, including the detention of shoplifters.

Conduct Integrity Interviews on all internal investigations within the market.

Analyze exceptions to monthly P&L, financial, and business reports.

Provide training on these reports.

Manage the hiring and training programs of the asset protection staff for various facilities.

Implement and manage processes to ensure goals are met in the areas of safety, asset protection, and

compliance.

Analyze security measures within a facility or facilities to determine effectiveness and needs.

Develop, Train, and Execute Crowd Management plans for various events near the AT&T (Cowboys)

Stadium and our Yearly Event after Thanksgiving. Plans are developed to ensure safety of customers and associates.

Create and implement safety plans based on trend analysis of customer and associate accidents.

Work closely with store management throughout the year to identify shrinkage issues and correct them prior

to yearly inventory.

Asset Protection Associate, 12/2006 to 02/2008

Wal-Mart Stores, Inc. - Lewisville, TX

Conduct external investigations, including the detention of shoplifters

Manage and Monitor store CCTV system

Work closely with store management to identify possible internal shoplifters

Attend store safety meetings and discuss findings from the week.

Attend and conduct training during all New Hire Orientations

Work closely with local Law Enforcement and develop rapport with the city

Cashier, Sales Associate Customer Service Manager, Direct Store Delivery Associate, 9/1999 to 02/2008

Wal-Mart Stores, Inc. - Lewisville, TX

Computer Skills

Proficient with PC Operating Systems, Microsoft Word, Excel, Outlook, PowerPoint, and SharePoint.

Achievements

Asset Protection Manager of the Quarter for Region 5 4th Quarter FYE 2011

Asset Protection Manager of the Quarter for Market 53 2nd Quarter FYE 2015

Asset Protection Manager of the Year for Market 53 FYE 2015

Developed Walmarts Crowd Management Plans for Super Bowl 45 and supervised a team of 40 Asset Protection Associates,

Asset Protection Managers, and Local Law Enforcement during the 2 week event.

Certifications

Certified in interviewing and interrogation techniques through Wicklander-Zulawski & Associates, Inc.

Licenses

Texas All-Lines Insurance Adjuster License

References

References available on request.

Contact this candidate