Md. Emdad Hossain

Bachelor of Social Science

*** **** ***

Elmont, NY 11003

Home Phone: (516) 326-

2566

Cellular Phone: 516-

8517434

E-mail :

acxnf3@r.postjobfree.com

PROFILE:

High energy, background in fast-paced corporate management, promotion,

quality control & quality assurance, possess outstanding skills and

superior abilities of monitoring food safety, a passion for excellence, and

a contagious enthusiasm. Tenacious and resourceful; will work any hours

necessary and will always find a way to get task done on time.

SUMMARY:

# Accomplished Restaurant Executive with 10years of experience in food

service field; hold distinguished credential.

# Manage all areas of the restaurant, including human resources,

operations, and marketing, while ensuring that the company's standards of

quality and service are maintained.

# Maintain an accurate and up-to-date manpower plan of restaurant staffing

needs.

# Staffed, trained hourly employees through orientations, ongoing feedback,

establishing performance expectations, and by conducting performance

reviews.

# Directly supervised 25 employees.

# Knowledge with Micros POS systems. Handled purchasing, receiving, and

storing food products, inspection of local suppliers, using correct

products and proper par levels to minimize food waste and optimize food

cost.

# Experienced in positions of Shift Manager, Office Manager, Sales

Executive, Kitchen Manager, Sales Person.

# Dedicated to customer service with a passion to teach and consistently

achieve company objectives.

# Exceptional skills in multitasking and able to identify problems apply

creative solutions for positive outcomes.

# Multilingual fluency includes English, Spanish, Bengali, Hindi, and Urdu.

KEY ACCOMPLISHMENTS:

# Achievement: Customer Maniac award winner; Employee of the year award

winner.

# History of rapid advancement/promotion.

# 2005-2006: Took new sales region with 0 in customer base and in 2 years

grew that to over 20.

# Top Salesperson in 2006.

CREDENTIALS & LEADERSHIP:

# Certified Food Service Manager.

# Certified Leading as Manager in Charge.

# Serve Safe Certificate

PROFESSIONAL EXPERIENCE:

TACO BELL ( CKA MANAGEMENT LLC) Darien, CT Oct 2014 to present

Multiunit Area Manager

# Responsible for outlining a comprehensive recruiting and training program

for store managers to follow

# Monitor the P&L reports for each store and develop effective ways to fill

in any gaps between actual performance and company projections

# Prioritize store performance issues to make certain that the issues most

directly affecting profitability are addressed first

# Immediately address any lapses in compliance with corporate policies or

local, state and federal laws

# Act as a coach to the store managers and as a resource to each store

employee to help inspire the success of each store

TACO BELL CORP. Franklin Square, New York Jan 2010

to Oct 2014

General Manager

# Led the team to achieve goals and objectives.

# Main role and responsibility:

Specific functions included in providing extensive training to the team

members, personnel

reviews, customer service, marketing and overall operations. Directly

responsible for

controllable costs as well as COGS; P&L management.

# Had complete responsibility for managing operations, including daily

decision making, delegating tasks, staff support, and guest interaction,

while upholding standards, product quality, and cleanliness.

# Was personally responsible for monitoring prep and hold time of

products.

#Had total accountability of managing 25-plus employees in the casual

themed dinning restaurant.

# Achieved some level of sales penetration.

# Was responsible for the restaurant's profit and loss centers, including

food, supply and labor costs to meet the annual operating budget.

Responsible for the operation of the entire restaurant and building a

strong team that consistently provides customers great food and a friendly

experience. Key responsibilities include finding, hiring and developing

Team Members and Shift Leads, conducting new hire orientation and

developing the training plan for each new hire. Also responsible for

scheduling and deploying the Team correctly, addressing performance issues

and managing the restaurant budget and financial plans.

* Ensuring the entire restaurant team is properly trained and developed.

* Interacting well with customers, management and the restaurant team.

* Resolving conflicts in a timely and effective manner.

* Making sure your team understand and act on business priorities

Deliver Excellence in Customer Service - fully aware of customer needs and

ensures that they receive quality products and service. Ensure work is to

the correct standard. Possesse extremely high standards of product quality

and speed of services and constantly monitor performance against those

standards. Posses a strong eye for detail and cleanliness. Present a

positive image through tidy and professional appearance of self and other

employees. Interact with customers in a highly effective and proactive

manner. Consistently seeks to improve the customer experience. Demonstrate

and emphasize to others the importance of a winning customer experience.

Use customer feedback tools and techniques in making decisions and

improving restaurant performance.

Team Leadership - Supervise others and efficiently coordinates their work.

Delegate tasks to the most appropriate member of staff. Able to remain in

control in difficult situations. Provide clear directions and authority.

Get involved in a "hands-on" manner and lead by example and assertive.

Communicate restaurant goals and a motivating vision; link individual

performance to achieving restaurant goals. Demonstrate principled

leadership and sound business ethics; stands up for what's right. Celebrate

achievements; recognize and rewards others; generate pride and commitment.

Regularly coach staff to drive performance against objectives; provide

ongoing, constructive feedback. Demonstrate passion, enthusiasm and

intensity in work and a role model.

Business Savvy - Identify problems quickly; assertively develop and

implement solutions; manages restaurant flow to ensure customer

satisfaction. Focus the team on critical business issues; plan, organize

and delegate work for peak efficiency. Ensure understanding and use of

available business tools by appropriate team members. Accurately analyze

financial data; identify trends and take appropriate action; follow-up to

ensure 100% implementation. Understand key business drivers and uses this

knowledge to build sales and achieve margin targets.

Drive for Results - Able to make decisions after thorough evaluation. Show

initiative in order to make the most of day-to-day situations and problems.

Quickly react to emergencies and identifies a corrective course of action.

Use considerable initiative. Aggressively pursues business objectives. Take

responsibility to ensure business objectives are met.

Integrity - Communicate intentions, ideas ad feelings openly and directly,

candid and honest. "Walk the Talk" (i.e. actions are consistent with words)

and solicit feedback about performance in this area. Stand up for own

beliefs. Admit own mistakes and vulnerabilities and take actions to

correct mistakes. Choose to be honest and forthright even in difficult

situations.

.

HOSTAL LA ESTACION, Madrid, Spain

Jan 2007 to March 2008

Manager/Supervisor, Food & Beverage.

# Assisted in restructuring and converting the Banquet department to self-

directed model, assumed managerial duties, and achieved substantial cost

savings for the hotel. Reported directly to the Food and Beverage Director.

# Drove overall in-room dining and honor bar department in score from

number 14 in chain to number five.

# Team leader recipient of Annual award for quality standards.

# Facilitated implementation and continued effectiveness of self-directed

work teams.

# Remained as responsible for the management and operation of Food &

Beverage Unit, including the development and growth of people, sales and

profit.

EDUCATION

2001 Institution: University

Of Dhaka, Dhaka, Bnagladesh

Entrance Based On: High

School Diploma

Bachelor's Degree

in Sociology

Total Number of Semester Credits: 126.0

Overall G.P.A : 3.15 (B+)

1997. Institution: Board of Intermediate and Secondary

Education, Jessore, Bangladesh.

Entrance Based On: Completion of 10th Grade.

High School Diploma

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