GURBIR SINGH

Mobile: +91-971******* / 991*******

Email: acxneh@r.postjobfree.com

Dynamic and result oriented with vast experience across varied sectors with ability to ensure that the services and processes supporting an organization function smoothly. Managed sensitive positions demanding a high level of professionalism, integrity, and discretion in handling client / events. ORGANIZATIONAL HIGHLIGHTS

Sep’14 – Till day CHIME Tours Pvt. Ltd. Assistant Manager - Tours

Apr’11 – Sep’14 Cox and Kings Ltd. Sr. Executive MICE

Apr’09 – Oct’10 Organising Committee, CWG Delhi 2010 Project Officer

Dec’07 – Mar’09 Creative Travel Pvt. Ltd. Executive Client Facilitation

Aug’06 – Nov’07 Le Passage To India Tours & Travel Airport Coordinator

Feb’04 – Aug’06 Shoppers Stop Ltd. Sr. Customer care executive NOTABLE ACCOMPLISHMENTS and SKILL HIGHLIGHTS

Planning and execution of special events and conference.

Exceptional Multi tasker.

Project management.

Client focused.

Performs well in high demand and fast paced environments. 11 Sep 2014 – Till Date with CHIME Tours Private Limited as Assistant Manager Tours, MICE. Nurtured client relationships from consultation to event date. Listening skills were employed to gain trust, and an understanding of the clients' vision so as to be able to generate accurate, comprehensive design proposals

& corresponding budgets. Once approved by the client, the execution of the event process began, resulting in an event which represented each individual client's diverse wishes.

Education Sector – Handling Multicity recruitment (graduate / Under graduate) tours for people from top universities of United States in India. Participant’s pre tour accommodation, transport & coordination of their shipping consignments with all the hotels including travelling with the group.

Offsite / Events – Organising and Management of corporate events / offsite for companies like PwC, Ericsson, Cargill, Pernod Ricard & Coke on pan India Basis from September 2014 till March 2016.

Responsible for developing new accounts and lending operation /production support to high profile events for an international client base.

Proposing destination and hotel options to clients with accommodation, travel & logistic arrangements by road / train / air from a small group of 35 people to largest group size of 400.

Conference setup including backdrop, stage, audio visuals, collaterals procurement and registration counters.

Starting from suggesting Themes for Gala Dinners and entire venue décor with various elements such as dance troupes, photo / selfie booth, props as per the event for the guests.

Suggesting and Conducting the Team building activities (Adventure, fun, indoor, motivational) for the smallest group size to larger groups.

Conducting site inspection of hotels / suppliers and ensuring competitive rate and services are negotiated to give the best rates with add on services to client.

Ensuring customer satisfaction by achieving delivery & service quality norms, building credibility and gaining clients trust.

21 Apr 2011 – 09 Sep 2014 with Cox and Kings Ltd. as Senior Executive in MICE.

Organizing and Management of Asian Development Bank (ADB) workshops on pan India Basis from August 2012 till January 2014.

Budgeting and financial planning of the conference as a project.

Planning and management of logistics and technical requirement for a conference.

Managing delegate registration, hotel room accommodation and coordinating travel related services.

Running the day-to-day operations required: strong administrative & accounting skills, the ability to maintain both vendor & client relationships, and an urgent need to develop a keen "time management" style which I still rely on today.

01 April 2009 – 31 October 2010 with Organising Committee, Commonwealth Games Delhi 2010 as a Project officer in Protocol.

The Commonwealth Games is the leading international multi-sporting events in the world. It is the most visible manifestation of the Commonwealth Family of Nations, a group that shares heritage, values, language and a love for sports. It provides a platform to showcase the Host Country’s planning and organizational skills as well as its creativity and cultural diversity.

General Assembly 06-12 October 2009- Liaison with Airlines staff, Airport Authority Personnel, Embassy/Ministry Protocol, Immigration, Customs and other concerned authorities at the airport for the comfortable reception, Facilitation and Departure of the dignitaries. Hockey World Cup 28 February -14 March 2010 –Along with the Chef de Mission, in February, I also participated in Hockey World Cup (FIH) being in charge of airport arrivals, guest facilitation to various hotels and then finally looking after Venue Protocol at Major Dhayan Chand Hockey Stadium. Hospitality– In the interim I was sent as attaché to Chairman Coordination Commission (COCOM) Mr. Austin Sealy during his visit to India.

Important dignitaries like Prince of Wales, Prince Charles and Duchess of Cornwall, Prince Edward, Vice Patron of the commonwealth games who came to India, to grace the occasion, I coordinated their pre arrival liaison with their security Team and hence ensured their safe movement to various Stadiums as a pre advance visit.

05 December 2007 - 24 March 2009 with Creative Travel Pvt. Ltd. As Executive Client Facilitation.

Facilitating easy baggage clearance & Early Check-In. Resolving issues with Airlines on normal travel plans other than Charter flight travel.

Up-gradation of the class, choice of seat- management of Expats (foreign or Indian company clients).

Visa verifications, passenger verification, VIP/ Ministry / Embassy traveler/ protocol arrival or departure handling, excess / lost / damage baggage handling.

Presented attractive schemes for ensuring smooth travel & service, cordial customer service, feedback mechanism.

21 August 2006 – 30 November 2007 with Le Passage to India Tours and Travels Pvt. Ltd. as Airport Co-coordinator.

Proposed and worked for unique 24*7 hrs Airport facilitation service to meet top clientele requirement and to attract prospective lead clients.

Effectively extended services to clients with special needs such as physically challenged, minors, sr. citizens, first time travelers etc.

Ensuring customer satisfaction by achieving delivery & service quality norms, building credibility and gaining Clients trust.

2 February 2004 – 7 August 2006 with Shoppers Stop Ltd. as Senior Customer car associate.

Good knowledge in sales & marketing of Apparels, Retail Industry.

Presenting the product or service favorably and in a structured & professional way.

Listening to customer requirements and convincingly make a sale.

Advising on forthcoming product developments and discussing special promotions.

Inventory management - Checking the quantities of goods on display and in stock.

Reviewing your own sales performance & aiming to meet or exceed targets.

Gaining a clear understanding of customers' businesses and requirements. EDUCATIONAL CREDENTIALS

Master of Business Administration (Marketing) from Sikkim Manipal University in 2013 (Distance learning).

B. Com Graduate from Delhi University in 2006(Correspondence).

Certificate Course in Travel Tourism and Airport Handling (Airfare, Ticketing etc.) from Young Men Christian Association (YMCA) Jai Singh Road, New Delhi in 2005 (Regular). PERSONAL DETAILS

Date of Birth : 16TH December, 1984

Hobbies : Reading books, listening to music, Meditation, Traveling. Marital Status : Married

Extra Curricular activities : Active participant in Folk Dance/Fashion Shows in school. Name as per Passport : Singh/ Gurbir Mr.

Passport Details : M6833224

Date of Issue : 02/03/2015

Date of Expire : 01/03/2025

Place of Issue : Delhi

A well-presented, highly personable and efficient event’s organizer with an ability to work independently in a changing and multi-tasking environment with numerous and competing deadlines.

Having a strong customer service orientation and delivery focus and an active commitment to continuous improvement and quality standards.

Ability to delegate and work effectively with different personalities. Can work effectively on several projects simultaneously. Demonstrated ability for accuracy and thoroughness. Able to work under pressure and as part of a team.

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