Ann Slaughter

**+ Years Experience, Information Technology, Active Veterans Administration (VA) Security Clearance (BI or MBI), PIV Badge, VIP, POLARIS, PMAS, ProPath, VDL, TSPR, Technical Writer, Business Analyst, Web Project Manager, Telecom, Web Content, SEO, Knowledge Base, and Internet/Information Marketing Page 1

Professional Summary:

Industry Experience: Information Technology, Government, Software, Telecommunications, Pharmacy Benefit Management, Workers Compensation, Healthcare, Financial, Marketing, and Real Estate A senior level professional with experience in a combination of large and small organizations, whose strength is execution and being the catalyst for getting results, skilled at developing clear, concise deliverables. Systems Development Life Cycle (SDLC) methodologies: Agile and Waterfall (requirements, design, implementation and testing).

Excellent with interviewing and extracting data from team members including developers, stakeholders, Subject Matter Experts (SMEs), Architectural and System Engineers and System QA Testers to obtain information, gather requirements, perform testing and create solid documentation that meets business needs and corporate standards.

Able to identify document versioning requirements, file naming conventions, manage document libraries, edit and propose revisions to documents.

Conduct internal peer reviews of documents in preparation for formal review. Facilitate and track formal documentation reviews.

Excellent ability to analyze, interpret, make recommendations for improvements, simplify technical issues/information and clearly communicate a user-friendly message to target audiences.

Experience with reusing content to create new materials for a specific purpose or audience. Ability to integrate content from various sources into a cohesive product. Content Management. Business Analysis Experience and Education

• Certification: Business Analysis for the IT Professional

• Pursuing Certification of Competency in Business Analysis (CCBA) using Business Analysis Body of Knowledge

(BABOK® Guide) through the International Institute of Business Analysis (IIBA) Other Training:

• Experience with VA Document Repositories and Management tools by the U.S. Department of Veterans affairs

(ProPath, PMAS, VIP, POLARIS, VDL, Technical Services Project Repository (TSPR)

• Experience working with the Federal government/Department of Veterans Affairs and/or healthcare software development

• IBM Rational Team Concert - Agile Sprint, Configuration and Change Management

• IBM Rational DOORS Next Generation - Requirements Management

• IBM Rational Quality Manager - Quality Management

• IBM Rational Rose: ClearCase & CM, Quality Manager, RequisitePro & ClearQuest basics

• Experience working as a liaison among stakeholders in order to understand the business needs, and to recommend solutions.

• Knowledge of formal requirements gathering methodologies including: conducting workshops, task analysis, business process, surveys, interviews, and GAP analysis.

• Experience assisting development teams with designing technology based solutions to meet business requests within established technology frameworks.

• Responsible for creating and managing deliverables including: business requirements, functional requirements (which describe what the system, process, service or product must do to fulfill the business requirements, non-functional that address concerns of scalability, security and usability, use cases, workflows, and graphical user interface designs (GUI), Requirements Traceability Matrix (a matrix for recording the requirements through each stage of the requirements gathering process), obtaining sign-off from stakeholders, reviewing test scenarios, management of change controls

• Experience participating in Joint Requirements Development (JRD) sessions or Joint Application Design (JAD) sessions

• Experience providing suggestions to the development team during the development stage of product to meet the client’s business needs.

Project Management & Implementations Experience – Web Based Project

Worked as a Web Project Manager teaming with Business Analysts and Sr. Project Managers on complex projects to manage projects and update project plans using MS Project. Ann Slaughter

15+ Years Experience, Information Technology, Active Veterans Administration (VA) Security Clearance (BI or MBI), PIV Badge, VIP, POLARIS, PMAS, ProPath, VDL, TSPR, Technical Writer, Business Analyst, Web Project Manager, Telecom, Web Content, SEO, Knowledge Base, and Internet/Information Marketing Page 2

Leadership

15 years of combined experience with working independently, teaming with colleagues on projects, leading teams, achieving mutual cooperation, encouraging peer mentoring, cross training and job sharing TELECOMMUNICATIONS (Voice and Data)

Participated in creation of SLAs for telecommunication/telecom services

Experience working for local and long distance companies and Call Centers Types of Materials Produced: (In Print, Electronic Formats and for Company Intranets)

Requirements, Network Capabilities/Features, Technical Applications, Trouble Reporting Procedures,

Service Level Agreements (SLAs), Order Tracking Procedures, Resolution of Network Failures/Issues,

Disaster Recovery Plans, Implementation Presentations, Sales Proposals/Presentations, and all customer correspondence, User Guides, Training Manuals, Procedure and Policy Manuals

High impact marketing collateral utilizing killer copy compelling prospects to take action Education & Certifications: Bachelor of Arts - Rockhurst College, MO Certified Jr. Web Designer Writing content for the web, HTML, Graphics, Story Boarding, Content Layout - Rutgers College, NJ Skills & Tools: Process Maps, IBM Rational Tools, MS Project, MS Office (Word, Visio, Project, Collaboration tools, SharePoint with admin rights to add users and set permissions), Adobe Photoshop, Acrobat (PDF Creation), Paintshop Pro, Snag It, Dreamweaver, HTML, ForeHelp, RoboHelp, Information Mapping, Basic knowledge of JavaScript and CGI scripts for form building (web page form to email), FrameMaker, UNIX, PHP, Basic MySQL, Joomla, Auto Responders, CRM Tools, Social Networking, Video & Tutorial Creation: Camtasia and Adobe Captivate, Adobe Flash

Soft Skills & Additional Info:

Expertise in the art of persuasion, highly resourceful, detail oriented, team player

Effective prioritization and time management skills with the ability to handle multiple projects simultaneously

Perform well under pressure, in high-paced environments to meet critical deadlines

Superb written, presentation skills and oral skills communicating with impact to various audiences at all levels

Conceptual and creative thinking (outside the box), Naturally self-motivated

Welcome constructive feedback and critiques

Experience/Skills:

Veterans Health Administration & IT 100% Virtual Positions

* Posses Active VA Security Clearance (BI or MBI) and PIV Badge Technical Writer 8/2015 – 7/2016

Contract end. Contracted by Leidos to provide technical writing activities on the My HealtheVet (MHV) project. Technical Writer 9/2013 – 2/2015

Contract ended. Contracted by HP to provide technical writing activities on the Pharmacy Re-engineering (PRE) and Enrollment project.

Business Analyst & Technical Writer, Contractor 9/2011 – 9/2012 Contracted to work with stakeholders and project team members as a liaison to identify and capture user, functional and technical requirements, and to recommend solutions. Document the analysis and workflows, obtain sign-off from the appropriate stakeholders, design and execute test scripts and test scenarios.

Ann Slaughter

15+ Years Experience, Information Technology, Active Veterans Administration (VA) Security Clearance (BI or MBI), PIV Badge, VIP, POLARIS, PMAS, ProPath, VDL, TSPR, Technical Writer, Business Analyst, Web Project Manager, Telecom, Web Content, SEO, Knowledge Base, and Internet/Information Marketing Page 3

SRM Group Tampa, FL

Sr. Technical Writer, Contractor 3/2011 – 9/2011

Technical Writer: Contracted with various companies including a Pharmacy Benefit Management (PBM) company to develop a more formal methodology to the documentation processes using best practices in order to consistently deliver quality results and documentation of procedures and practices. Veterans Health Administration & IT 100% Virtual Position St. Petersburg, FL Technical Writer, Contractor 04/2010 – 2/2011

Technical Writer: Contracted to provide technical writing activities on the ICD-10 Design and Analysis project. Using VA document guidelines standardized and modified ProPath templates used to create Requirements Specification Documents (RSD), Requirements Traceability Matrix (RTM), Software Design Documents (SDD), and Database Design Documents (DDD). Exposure to PMAS ProPath software development process, which facilitates an Agile software development methodology. Developed and maintained a matrix listing deliverables for the project and a variety of informal “How To” instructions for various procedures performed by the team. Managed a project team SharePoint 2007 site. Scheduled conference calls using VANTS. Drafted minutes for all project team and customer calls.

PSCU Financial Services 100% Virtual Position St. Petersburg, FL Web Project Manager - Implementations, Contractor 03/2009 – 12/2009 Project Management Responsibilities: Contracted to provide end-to-end project management activities on the most profitable, web based projects at this company. Assisted with the development of work approaches and project plans to meet client requirements and monitor progress of plans. Matrix 100% Virtual Position Tampa, FL & New Jersey Business Analyst and Technical Writer (Job Share), Contractor 12/04 – 03/09

• Business Analyst Responsibilities: Contracted by this real estate, mortgage and software development company to assist the Sr. Business Analyst Manager with a web based, software application

(QuickDocsPro).

• Served dual role as Business Analyst and Technical Writer by establishing requirements development process, facilitating Joint Application Development (JAD) sessions with cross-functional teams to understand current state systems and workflows. Identified use cases and determined system events and responses; Developed workflow, wireframes and use case diagrams; Managed test phases by writing test plans and functional test scripts. Organized and facilitated User Acceptance Testing (UAT) sessions.

• Worked effectively with all levels of the organization and geographically disbursed teams including offshore.

• Sr. Technical Writing Responsibilities: Led the junior writers in the documentation efforts for the software application (QuickDocsPro) and AutoPilotOffice policy and procedures.

• Project Management and Marketing: As needed, assisted with project management duties and creation of Service Level Agreements (SLAs). Marketing Duties: Assumed a lead role in developing, implementing and optimizing a successful marketing and lead generation campaign (email/online & direct mail) for the release of QuickDocsPro software.

Ann Slaughter

15+ Years Experience, Information Technology, Active Veterans Administration (VA) Security Clearance (BI or MBI), PIV Badge, VIP, POLARIS, PMAS, ProPath, VDL, TSPR, Technical Writer, Business Analyst, Web Project Manager, Telecom, Web Content, SEO, Knowledge Base, and Internet/Information Marketing Page 4

Triad Central 100% Virtual Position New Jersey

Web Sales Content Writer (Jr. Internet Marketing Manager), Contractor 12/04 – On Call

• Internet Marketing Duties: Assisted the Internet Marketing Manager with creation and promotion of programs and marketing efforts to attract prospects and business opportunities and to deliver sales opportunities to the business.

• Assisted with the execution and management of the entire product line life cycle from concept and strategic planning to tactical activities promoting online growth (design through completion).

• Participated in all phases of production: print, video and web based communications.

• Technical Writing: Composed and published manuals support materials for products offered. 10/00 – 12/04 Lucent Technologies (IT Company) New Jersey Sr. Technical Writer with Business Process Analysis and project management duties. 4/00 - 7/00 DSET Corporation (IT Company) New Jersey Sr. Technical Writer with Business Process Analysis 10/99 - 4/00 Telcordia Technologies (IT Company) New Jersey Sr. Technical Writer and On-line Help Author

10/98 - 10/99 Lucent Technologies (IT Company) New Jersey Lead Technical Writer with Project Coordination

12/97 – 10/98 MCI Telecommunications & WorldCom Pennsylvania Implementation Manager/Project Coordination, Service Level Agreements (SLA) 12/95 - 12/97 Sprint Long Distance - National Accounts Texas Technical Applications Consultant/ Project Coordination, Implementation, SLAs 12/92 – 12/95 Sprint Long Distance/United Telephone Kansas Business Services - Project Coordination

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