Crystal Combs

Licensed Property, Casualty, Life and Disability producer

Lake Stevens, WA. acxncw@r.postjobfree.com - 360-***-****

Successful professional of many talents with over fifteen years of high level administrative and customer service expertise. My working knowledge emphasis is in operations, management, collections, sales and employee development. I am best described as a forward thinker with the ability to forecast and strategize to achieve higher company goals. My keen interpersonal skills enable me to lead fellow employees progressively, resolve conflict seamlessly and provide the highest quality customer service. I am a reliable individual, committed to performing in this position with dedication and integrity.

WORK EXPERIENCE

Senior Customer Service Representative Premera Blue Cross - 2013-12 - 2016-05

-Microsoft/NAOI • Resolving complex issues via inbound and outbound calls • IM support and special project assistance • Followed up on pends and routes • Communicated medical terminology knowledgeably, as well as communicated into plain, understandable language

Operations Administrative Assistant Sentry Credit Inc - 2012-05 - 2013-06

Provided timely and effective administrative support to the Operations Manager • Planned, organized and managed special projects led by the Operations Manager • Interfaced with management, employees and customers to provide support on various projects and client cases • Generated, organized and prioritized various reports • Analyzed office operations to ensure efficiency

Assistant Collection Manager - 2012-01 - 2012-05

• Assisted in hiring and training of new hires • Educated others on the laws and regulations of the FDCPA and company policies • Developed employee skills to implement the laws and policies effectively • Coached employees on how to effectively resolve escalated customers as well as negotiation skills

Credit & Collections Representative - 2011-06 - 2011-12

• Contacted clients to confirm receipt of invoices, address billing questions and pursue collections • Negotiated amicable payment plans for delinquent accounts • Investigated and reconciled payments and billing process issues • Prepared adjustments to customer accounts

Student & New Mother

- 2007 - 2011

Credit & Collections Representative Time Warner Cable - 2005-01 - 2006-10

• Contacted clients to confirm receipt of invoices, address billing questions and pursue collections • Negotiated amicable payment plans for delinquent accounts • Investigated and reconciled payments and billing process issues • Prepared adjustments to customer accounts

Loan Officer Newport News Mortgage - 2004-01 - 2005-01

• Assessed client's financial goals and determined which product best fit their needs • Coordinated loan application processes by monitoring collections, verification and preparation of documents • Scheduled and completed mortgage loan closing • Reviewed mortgage loans; examined application and supporting documentation and estimated credit worthiness

Loan Processor Home Lending Partners - 2003-11 - 2004-01

• Prepared and reviewed loan files to ensure accuracy and compliance • Initiated contact with clients to verify information or request additional details • Completed all required pre-closing steps to ensure on time closing • Submitted loans for underwriter review and approval

Patient Accounts Representative Annapolis Medical Specialists - 1999-02 - 2003-11

• Worked directly with patients and insurance companies to cover proper billing and collection services • Reviewed and prepared claims for submission • Identified and corrected errors, resubmittal of claims • Answered billing related inquiries from patients and insurance companies

EDUCATION

A.A.S in Psychology Carteret Community College - Morehead City, NC

ADDITIONAL INFORMATION

SKILLS SUMMARY

• Employee Coaching & Development • Customer Service • Vendor Relations • Conflict Resolution • Microsoft Office • Superior Collection Techniques • Patient Billing • Document Review • High Level Sales• Management • Advanced Administrative Abilities • Team Unification • Attention to Fine Detail • Highly Organized • Tech Savvy • Stress Management • Creative • Time Management • Diverse Professional Background • Project Management

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