Customer Service High School
Resume:
Tahlia Bridgemahon
**** ********* ** ********* ********, 21239
acxnbq@r.postjobfree.com
Summary of Qualifications
Computer Master of Microsoft Word, Excel and PowerPoint.
Able to work with phones, computers, fax machines, POS systems and copiers.
Knowledgeable of promotions necessary for accommodations.
Hard working, team-oriented, friendly, honest and possess excellent customer service skills.
Outgoing, problem solver, detailed oriented.
Community service/ Leadership activities
Member of the National Society of Minorities in Hospitality; treasurer of my chapter.
Camp counselor for Girl Scouts.
Assisted in cleaning the Anacostia River.
Captain of my high school softball team.
Education
Morgan State University Expected Graduation Date: May 2017
Major: Hospitality Management
Northwestern High School Graduation Date: June 2012
High School Diploma
Experience
Papa Johns- Assistant Manager- Hyattsville, Maryland November 2011 – March 2016
Began as an insider and one year later was promoted to an assistant manager.
Supervise a team of up 15 individuals making sure that all of the necessary responsibilities are carried out in a timely and orderly manner.
Perform open and/or close duties such as opening store in AM ensuring security alarm is disabled and enabled at end of day.
Prepare and drop off nightly deposits including filling out paperwork necessary for the deposits.
Execute cash management duties with POS and perform shift reports.
Assist in the management of adequate inventory levels using the company’s systems and guidelines to minimize loss.
Manage company’s assets by ensuring the restaurant is clean, safe and organized.
Comply with safety and security standards at all times.
Make sure that all of the orders are prepared correctly and in an efficient pace.
Have successfully performed the job duties of all positions in the restaurant.
Communicate, train and promote team members
Professionally and promptly, respond to all customer concerns or issues.
National Aquarium - Internship Sodexo/ Lead Cash Representative – Baltimore Maryland March 2016 – Present
Supervise a team of up to 30 individuals making sure that all of the necessary responsibilities are carried out in a timely and orderly manner.
Manage company’s assets by ensuring the quality of service is being performed in a professional manner.
Assist in counting money and creating cash bag for the next day of operation.
Comply with safety and security standards at all times.
Make sure that all of the orders are prepared correctly and in an efficient pace.
Have successfully performed the job duties of all positions in each restaurant location.
Communicate, train and promote team members.
Professionally and promptly, respond to all customer concerns or issues.
Prepare lists of necessary materials needed for a catered events.
Set up, regulate, and monitor catered events.
Organize and maintain Banquet Event Orders.
References are given upon request
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