BRIAN J JENSEN

**** **** **

CEDAR FALLS, IA ****3

319-***-**** (Cell)

Professional Summary

I have 17 years of experience, including as a Customer Service Representative (CSR), Courier, Satellite and Internet Installer, BDC Account Executive, as a and as a Manager in mutltiple industries. Most recently, I have been working as an Courier for Moore Telemarketing. I hold an Associates degree in Liberal Arts/Sciences, General Study, & Humanities from Hawkeye Community College. Professional Experience

Courier Aug. 2016 to Present

Moore Telemarketing, Cedar Falls, IA

Drove to residences and businesses around central Iowa and collected donations for charity on routes given. Collected checks and cash, and met with donors on face to face basis. Deposited donations with charity weekly, and reported all donations.

Installer Apr. 2015 to Aug. 2016

Bluesky Satellite, Palo, IA

Drove to residences and businesses and installed for Dish Network television and internet at residences and businesses. Installed dishes, set up receivers, ran cables as required. Performed troubleshooting on Dish systems. Sold accessories and services to customers. Performed customer service face to face.

BDC Account Executive Apr. 2013 to Mar. 2015

Rydell Chevrolet, Waterloo, IA

Sold spare or replacement parts. Assisted customers select parts. Provided price quotes. Filled customer orders from stock. Filled telephone orders. Set up orders for shipment, pickup and delivery. Helped maintain stock. Advised customers. Exchanged defective parts. Built and maintained relationships with vendors and customers. Experienced with office suite software. My accomplishments included: Obtained new customers and exceeded sales goals. Customer Service Representative (CSR) Jan. 2013 to Apr. 2013 Hinduja Global Systems, Waterloo, IA

Spoke with customers by phone. Provided information about products and services. Received and processed incoming phone calls from customer or client base. Prioritized data entry daily to ensure customers' needs were met. Ensured that appropriate changes were made to resolve customer concerns. Effectively identified customer concerns over the phone. Referred unresolved customer grievances for further investigation. Responded to customer inquiries. Communicated with a clear, distinct voice. Maintained a positive and professional phone demeanor. Freight Replenishment June 2012 to Oct. 2012

Kohl's, Cedar Falls, IA

Unloaded trucks and replenished stock as needed. Assisted customers throughout store to find merchandise. Worked cash register and sold store credit. Seasonal Worker July 2011 to Sept. 2011

Northern Natural Gas, Waterloo, IA

Worked to assist full-time employees. Worked alone on many projects including janitorial, painting, grounds keeping and maintenance.

Merchandise Customer Assist Mar. 2009 to Aug. 2009 Sears, Waterloo, IA

Changed sale pricing, organized displays of merchandise. Cleaned areas of work. Performed pricing integrity checks and filled lows/outs on floor.

Overnight Merchandiser May 2007 to Dec. 2008

Sam's Club, Waterloo, IA

Stocked all merchandise possible within a given time using whatever means available. Transitioned store for opening. Cleaned as required. Helped others finish their work. Forklift experience. Customer Service Representative Aug. 2006 to Feb. 2007 U-Haul, Waterloo, IA

Helped customers rent trucks and other moving equipment. Also opened and closed the store. Effected minor repairs on all equipment. Safety certified equipment. Took and sent out all reservations. Cashier and key holder experience.

Courier June 2005 to Apr. 2006

H&R Block, Waterloo, IA

Transported computers and other office supplies around the Waterloo/Cedar Falls area. Set up and tore down offices. Filed and sorted. Set up computer networks. Some heavy lifting involved. Manager July 1999 to June 2005

Godfather's Pizza, Waterloo, IA

Directed activities for a food and beverage service. Monitored facility compliance with health and fire regulations. Ensured food prep and serving procedures met safety regulations, fire codes and health regulations. Ensured that food was prepared with correct recipe, portion sizes and presentation. Made bank deposits. Resolved customer complaints regarding food quality, service and facilities. Coordinated cooking personnel and work assignments. Ensured economical use of food and supplies. Ensured that food was prepared quickly and on time. Checked delivery contents for quality, quantity and accuracy. Reviewed financial transactions. Upheld standards for staff performance and customer service.

Education and Professional Development

2011 Hawkeye Community College, Iowa

Associates: Liberal Arts/Sciences, General Study, & Humanities 2001 Cedar Falls High School, Iowa

High School/GED: General Studies

Technical or Computer Skills

Cash Handling, Cashier, Computer Literate, Customer service, Data Entry, E-Mail, EXCEL, Food Preparation, Forklift, General Office, Internet Knowledgeable, Janitorial / Cleaning, Microsoft Word, Oil/Tire Change, Outlook, Power Point, Retail Sales, Sales, Typing, Windows, Key Holding, Filing, Stocking, Credit, Cleaning, Customer Complaint Resolution, Word Processing, Account Management, Microsoft Office, Accounting Software, Cooking, Food Safety, Inventory Management, Restaurant Management, Internet and Television Installation, Technical Troubleshooting, Sales Honors

-Eagle Scout

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