IT PROJECTS MANAGEMENT / E-BUSINESS CONSULTING / INDUSTRIAL MARKETING

Hà DO PHAN e-mail: acxn9d@r.postjobfree.com

PARIS / FRANCE Cell Phone: [+33] (0)6 2809 5805

AREAS OF EXPERTISE / QUALIFICATIONS SUMMARY

IT &

TECHNOLOGY

Keywords

Cloud

Complex IT Projects • e-Business CRM • ITSM • ITIL • Digital Asset Management • IT Automation

• IT Supervision • Big Data • Cloud & Virtualization • HelpDesk • IT Workplace • Asset Management

• IT Support • Agile & Iterative Devs • Systems Admin • IT Security • Software Scheduling • Process Design

• Technological Watch • Telecoms & Networks • Automotive and Aeronautics • Software Ergonomics

• Applicative GUI Design • Domotics & Gerontics • Hi-Tech Industries BUSINESS &

MARKETING

Keywords

Cloud

Industrial Marketing • Product Management • Business Development • Mission-Based Strategic Plans

• Product Positioning • Entrepreneurship • New Market/Channel Development • Business Outsourcing

• Budget Management • Contract Management • Contract Negotiation • Cost Benefit Analysis

• Purchase Approval • Partner Relationships • New Product Promotion • Project Planning/Organizing

LANGUAGES SKILLS & PRACTICE

English: • Current Language (TOEFL / TWE) French: • Current Language (Native Tongue) German: • Current Language (ZDaF / ZB2) Vietnamese: • Current Language (Mother Tongue)

SENIOR PROFESSIONAL EXPERIENCE & MISSIONS - (AFTER 2005) Since

2013 Aug.

(Still going on)

3 Years

ALTICE CABLEVISION (Telecoms & Networks / NTIC) Paris Area /Saint Denis (PP/FTJ) CROSS-FUNCTIONAL IT SUPPORT MANAGER: Office Workplace / IT Asset Management & ITSM

• Managing and implementing Workplace IT Equipment’s Asset for all the company’s users

• Designing and deploying solutions for IT HelpDesk technical Support & Services

• Purchasing Office IT & Workplace Equipment (Hardware, Software, Consumables, etc

• Leading a specialized team dedicated to Executive Board & VIP Directors IT Support

• Highly confidential working context, high level of trust and discretion (Executive Committee) 2010 Jun.

To

2013 Aug.

3 Years

VIVENDI - SFR (Telecoms & Medias) Paris Area /La Défense (PP/FTJ) CROSS-FUNCTIONAL HEAD OF PROJECTS: Telecom & Network Infrastructures Management

• Software development Projects for managing Telecom Network Equipment Assets

• Request management Interface between POW (Proj. Ownership) & PMG (Proj. Management)

• Software Packaging lifecycle management: pre-study / Study / Dev / Testing / Production

• Strong International team working context (POW in France, PMG in India with WIPRO) 2008 July

To

2010 June

3 Years

SFR - TELECOMS (Telecoms & Networks / NTIC) Paris Area /Boulogne (PP/FTJ) HEAD OF PROJECTS DEVELOPPMENTS: IT Automation & Scheduling / IT Production

• Managing and Developing Software Automation Projects using major IT Schedulers

• Strong Teamwork emphasis / managing 10 people / strong interaction with internal customers

• Large-scale communication and training tools (on the side of operation / cockpit / studies)

• IT scheduling Asset Management (licensing & repository, improvement plans, high availability 2005 July

To

2008 June

3 Years

NEUF - CEGETEL (Telecoms & Networks / NTIC) Paris Area /Levallois (PP/FTJ) HEAD OF PROJECTS DEVELOPPMENTS: IT HelpDesk and Ticketing Software platform developments

• ITSM/CRM Software development projects for managing Internal Customer’s IT requests

• Problem Management / Change Management / Interface between End-User and Developers

• Software Packaging lifecycle management: pre-study / Study / Dev / Testing / Production

• Product training for end-users (Software GUI, Ticket ID lifecycle, User’s Requests workflow

EARLIER PROFESSIONAL EXPERIENCE & MISSIONS - (BEFORE 2005) Since

2003 Jan.

(Still going on)

14 Years

DPH-ENGINEERING (ITSM - NTIC – Outsourced Services) Paris Area /Antony (OWNER) CREATED MY OWN I.T. Business in Jan. 2003 (2 employees in 2004, and up to 6 in 2007)

• IT Consulting & Services, Business Administration / Business and Market Development / Domotics

• Various IT Projects: IT Maintenance / IT Support / DOMITICS / e-Business / CRM / ITSM / IT Workplace

• Providing IT Services Customer missions, both in Fixed-cost, and time-&-material contracts

• 2 main activities (IT fields) : CRM/ITSM for Key Account Companies / IT Support & Domotics for SMEs 2001-2003

1.5 Years

PeopleWay – Groupe SUPTEC (e-Business - CRM - ITSM) Paris Area /Clichy (PP/FTJ) Expert CRM/e-Business Consultant: Long-term international CRM Project developments. Projects Management and Services development around CRM - ERP - ITSM solutions 2000-2001

1.5 Years

BMW – Softlab AG (e-Business - CRM) Paris & Munich/ Germany (PP/FTJ) CRM/e-Business Consultant: CRM Projects in the BMW Group IT Service Subsidiary IT audit / Consultancy for the in-company Maestro IDE aiming to build a new CRM ecosystem 1999-2000

1.5 Years

eNGENUITY - Loox Software (Software Sales Engineering) Paris & USA/Canada (PP/FTJ) Technical-Sales engineer: Pre-Sales Consultant / Industrial GUI prototyping and development Key Accounts Leads business prospection / Industrial Application GUI modelling / sales force support 1998-1999

1 Year

French Ministry of Defense (Joint Staff Division ) Paris / Joint Army HQ (Army Service) Systems & Networks Admin position: IT asset migration (OS upgrade & software deployment Migrating Novell Netware infrastructure into full MS WinNT Domain environment / End-User Technical support 1998

6 months

Hewlett Packard (Business Funnel Software) Paris Area / Les Ulis (Internship) Assisting Business Funnel Software Design: inside HP Solution Center / Sales & Marketing dept. Studying & Implementing Business Funnel dedicated Software: Groupware for assisting Business Teams Funnels 1997

3 months

ALKU GmbH (Electronics) Würtemberg / Germany (Internship) Summer Internship inside the company’s administrative and financial tasks & processes In-Company Admin tasks, IT Support & IT transformation/modernization (Hardware, Telecoms, workgroup 1996

6 months

AxSys Computing LTD (IT Equipment's Sales) Hull / United Kingdom (Internship) Experience in B2B Marketing & Technical Support: Sales support / B2C & B2B Equipment Supply Sales Development & Practical Application, Searching new B2B/B2C Clients / IT Support & Logistic Reorganization

EDUCATION & GRADUATIONS

2012 June: • Graduated Pro. Training SFR Telecom

Networks

1998 June: Graduated E.S.T.A Higher Education School

(Ecole Supérieure Technologies & Affaires)

ESTA is a Graduate School providing a Dual Skill

training w. Both Business & Engineering courses

2010 July: • Graduated Pro. Training ITIL V3

2006 May: • Graduated Pro. Training Absyss Visual TOM 2002 April: • Graduated Pro. Training AMS CLARIFY CRM 1998 May: Graduated ZDaF + TOEFL + TWE (Paris) 2001 April: • Graduated Pro. Training Remedy ARS-ITSM 1993 June: Graduated Baccalaureate Sc./AST Cachan

IT / TECHNICAL SKILLS & KNOW-HOW

O/S and

Environment

IT Workplace

• IT Workplace Software environments (NT Domain / MS Exchange / MS Office / MS SharePoint / Groupware

• IT Workplace & IT Asset management / End-to-End Desktop Usage / IT Support / IT Security & Auditing

• Windows Env. 16/32/64-bit from 3.xx to Win10 / MacOS env. from OS7 to OS-X / Unix / Linux Env. Software &

Development

• Software Architect & Head of Projects for ERP / CRM / ITSM / ITIL solutions (Remedy ARS / Nortel Clarify

• Head of Projects for IT Scheduling & Workload Automation (Absyss VTOM, Control-M, AutoSYS

• Training & tutoring for co-workers, skills for Out-Sourced Training sessions... Hardware

• Analyzing, designing and building customized Computer Systems & Professional/Power Workstation

• Diagnosing, Fixing, & optimizing IT SOHO systems (Desktop and Mobile, Windows, Mac OS, Android, Blackberry) Netware

• Overall mastering IP Network Topologies LAN, WAN, WLAN / VPN / remote assistance & controlling...

• Administration skills for MS NT/Exchange Domain ; GroupWare, Novell GroupWise; Lotus Notes/Domino... Internet

• Overall mastering Internet Environments and Technology, Network Equipment (Router, Wifi, Powerline

• Technology & protocols: HTML ; XML ; SVG ; Java ; Jscript ; Flash ; ASP, PHP, .NET...

AREAS OF INTEREST

Sports • High Level Practice: Kung-Fu; Table Tennis; Skiing • Leisure Practice: Tennis; Horse Riding; Volleyball... Passions • Aeronautics • Automotive• Photography • Astrophysics • Graphical Arts • Cutting-edge technologies • Nature... Activities

• Expert / Pro. Photographer (Wedding, Private Events, Celebrations, Conferences, Private lessons

• Voluntary Organizations activities, for providing IT Support & Training, providing IT Equipment...

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