Business Analyst/Tester

Anita K. Wyatt

Annapolis, MD *****

Cell: 443-***-**** *****.*****@*****.***

PROFESSIONAL SUMMARY

I am an IT Business professional with over 9 years of success in

identifying, evaluating, documenting and managing requirements for IT

system redevelopment and over 27 years of experience in the property and

casualty insurance industry. I have a proven track record in managing

projects, analyzing business and financial requirements, interviewing users

and stakeholders, making recommendations, writing final reports for senior

management and developing and presenting system training materials. In

addition, I have a clear understanding of Business Analyst Body of

Knowledge (BABOK).

CORE STRENGTHS

. Project Management

. Program Development

. Business/Data Analysis

. Software Requirements Development

. IT Security Policies & Procedures

. Detailed-Oriented

. Exceptional Interpersonal Skills

. Exemplary Team Building Skills

. Strategic Planner/Strategic Thinking

. Excellent Oral and Written Communications

. Self Motivated/Self Starter

. Testing/Troubleshooting

. Training/Coaching

. Conference Planning & Vendor Supervision

. Disaster Recovery

. Strong Ability to Multi-Task

. Problem Solver

. Medicare Part D Knowledge

EDUCATION

Bachelor of Arts Degree in Information Systems Administration: June 2000

GPA: 3.5 Cum Laude

Sojourner Douglass College, Baltimore, MD

EMPLOYMENT HISTORY:

End2End Technical Solutions Inc. August 2015 -

January 2016

Business Analyst/Test Engineer

. Assisted in analysis of current systems, processes, and

technologies to identify opportunities for increased efficiencies

through the implementation of software changes.

. Worked on multiple software requirements simultaneously according

to established plans.

. Developed business architecture using requirements such as scope,

processes, alternatives, and risks.

. Analyzed client's business requirements and processes through

document analysis, interviews, workshops, and workflow analysis.

. Conducted all levels of required testing including functional,

regression, user acceptance, integration and performance to verify

the client's needs are met.

. Executed baseline regression testing independently of functional

and user acceptance testing, in order to ensure that critical

system functionality was not affected by functional changes.

. Communicated client's business requirements by constructing easy-to-

understand data and process models.

. Provided input into developing and modifying systems to meet client

needs and develop business specifications to support these

modifications.

. Acted as the liaison between business and technical personnel to

ensure a mutual understanding of processes and applications.

. Developed software release notes to document and communicate

business practice modifications resulting from software changes.

Anita Wyatt's Income Tax Service

October 2014 - Present

Owner/CEO

. I am a licensed income tax professional.

. Prepares income tax return forms for individuals and small

businesses: Reviews financial records, such as prior tax return

forms, income statements, and documentation of expenditures to

determine forms needed to prepare return.

. Interviews clients to obtain additional information on taxable

income and deductible expenses and allowances.

. Computes taxes owed, using adding machine, and completes entries on

forms, following tax form instructions and tax tables.

. Consults tax law handbooks or bulletins to determine procedure for

preparation of atypical returns.

. Occasionally verifies totals on forms prepared by others to detect

errors of arithmetic or procedure.

. Calculates form preparation fee according to complexity of return

and amount of time required to prepare forms.

. Wrote and maintained a professional business plan.

. Service approximately 20 consistent customers ( I'm still growing

this business)

. Develop and maintain the company budget.

. Provide budgetary and financial advice to customers.

. Provide investment advice to customers.

. Provide outstanding customer service.

Maryland Automobile Insurance Fund (MAIF), Annapolis, MD

IT Business Analyst/Project Manager August 2011 - June 2015

. Assisted in analysis of current systems, processes, and

technologies to identify opportunities for increased efficiencies

through the implementation of software changes.

. Worked on multiple software requirements simultaneously according

to established plans.

. Worked within schedule constraints to assure the completion of the

gathering of requirements and the documentation of tasks.

. Engaged with clients to gather software requirements/business

rules, and ensure alignment with development teams.

. Worked with Information Technology experts to assure that the

system requirements were fully understood by the programmers and

system developers and meet all the system development lifecycle

standards and requirements.

. Evaluated the risks related to requirements implementation, testing

processes, project communications, and training saving the company

on average $5,000+.

. Identified and reconciled the errors in client data to ensure

accurate business requirements.

. Drafted and maintained business requirements and aligned them with

functional and technical requirements.

. Facilitated monthly meetings with clients to document requirements

and explore potential solutions.

. Assisted the client in the definition of the project scope and

objectives, involving all relevant stakeholders and ensuring

technical feasibility.

. Acted as the Business Analyst and Project Manager on the

development/implementation of the Policy Administration System

(PAS). My duties on this project consisted of the following:

managing the project time, the project scope, the project

resources, and obtaining the client's signoff on system

requirements.

. Worked closely with the Systems Architecture team on the

integration of PAS to ensure accuracy while going through the

software development lifecycle documentation.

. Worked on the creation of new modules within the PAS system and

implemented new procedures for data transfer from the legacy system

to the PAS system.

. Recommended information technology strategies, policies, and

procedures by evaluating organization outcomes, identifying

problems, evaluating trends, and anticipating requirements.

. Managed changes to the project scope, project schedule and project

costs using appropriate verification techniques.

Claims Manager/Claims Supervisor April

1989 - August 2011

. Created and developed the Subrogation Collection System (CARS).

This process consisted of the utilization of the System Development

Life Cycle (SDLC), analyze, design, construct and implement a new

information technology system. This project ran for a span of four

years.

. Led a team of 2 supervisors, 15 adjusters, 9 clerical employees and

2 litigation specialists who were responsible for the collection of

monies owed to MAIF and for clerical services for all the claims

personnel. I was responsible for the collections of well over

1,000,000,000.00 a year. Oversaw the budgeting, salary

administration and expense control of the department.

. Led a team of 3 supervisors, 20 adjusters, 1 nurse and 1 claims

evaluator in the proper settlement of bodily injury claims. Managed

processing of high-exposure and litigation claims with $100K in

payment authority. Oversaw the budgeting, salary administration and

expense control of the department.

. Led a team of 6 adjusters who were responsible for the proper

evaluation of bodily injury claims and property damage claims.

. Developed and created training agendas for new employees and

existing employees.

. Evaluated work performance and initiated salary adjustments and

reclassifications when warranted.

. Designed and implemented various policies and procedures for claim

handling.

. Performed regular quarterly audits on all claim supervisors,

nurses, claim adjusters, and clerical personnel.

COMPUTER SKILLS

. Microsoft Office 2013

. Microsoft Visio

. Microsoft SharePoint

. Skillsoft Software

. Microsoft Project

. Windows 2010

. Process developed SQL Scripts

.

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