Alma A. Troche

**** ** **** ***** *****, Florida, 33178

Mobile 305-***-****

E-mail: acxn63@r.postjobfree.com

BACKGROUND SUMMARY

More than 15 years of Human Resources, Benefits and payroll experience

within multinational corporations; as well, a proven success record in

recruiting, training, implementation of policies accordingly to State's

laws, a flawless record in employee litigation, and excellent interpersonal

skills.

Professional Experience

College of Business and Technology

01/14 - Present

Human Resources Manager

. Administration of Benefits / Compensation, Training & Development, as

well as Recruitment/Selection and Employee Relations

. Train and advice management and supervisors on disciplinary actions

. Ensure that contractors and seasonal get accurate contracts.

. Coordinate and maintain record of trainings

. Handle employee terminations, grievance and other difficult situations in

a sensitive, fair and respectful manner, working closely with legal

council, supervisors and management

. Review, update and implement handbook, policies and procedures

. Process payroll for 150 employees.

Accomplishments:

. Negotiate a significant better Benefits package for same amount we were

paying.

. Established and maintained proper structures and processes to track time

and attendance, vacations, STD/LTD and other activities resulting in

efficiency gains of 35% . Implemented Payroll and HR policies resulting in

annual cost savings of $57,000

. Reduce unemployment rate thru timely and accurate responses to claims

Tom Thumb Food Stores

Payroll / Human Resources Manage

02/2012 - 01/2014

. Responsible for Payroll processing for 160 employees, using ADP

Payroll Processing for 23 units.

. Investigate and process Workers Compensation Claims.

. Administer Employee Benefits, including medical, dental, profit

sharing, life insurance and liability insurance. Negotiate,

reconcile and administer Benefits.

. Responsible for Safety Program, Employee Relations, background

checks, handling drug test results, employment verifications,

Unemployment Hearings and Accidents reports.

. Periodic HR audits, such as I-9's, W-4 and employee documentation.

. Administer programs like FMLA, Leave of Absence and Vacations.

. Update Employee policies and Procedures and Employee Handbook

Five Suns Managers dba Five Guys Burgers and Fries

2010-02/2012

Human Resources Manager

. Responsible for all new hire process and logistic; including

identify understaffing,

recruit and orientation process.

. Receive data, review and process payroll for six separate units.

. Administer compensation and benefits for all units.

? Develop system to improve organizational structure

. Review, update, distribute and document Employee Handbook

revisions.

. Analyze, review data and collect evidence prior to determine

disciplinary action,

including warnings, suspension or termination. Include decision-

making and exit

interviews. Train and counsel managers in how to handle employee

disciplinary

actions.

. Responsible for Safety Program, Training and Development Program,

Employee

Relations, Background checks Office Administration as well as

Managers

Performance Appraisal.

Tasco Plumbing and Mechanical Corporation

Human Resources Manager

2006-2009

. Responsible for all the recruiting process for new hire employees

. Prepared and process payroll for 155 employees

. Responsible for company Safety Program

. Maintain control over the company bank accounts, including but not

limited to process checks and reconcile accounts

. Implemented Employee relation program

. Management of employee benefits and Employee Relation Program

. Analyze, suggest and implement changes that improve company procedures

. Create and implement Employee handbook

McDonald's Group

Human Resources Director / Consultant

1995-2003

. Developed, established and maintained recruiting programs at all

levels

. Developed and accomplished a performance review system for managers,

and evaluate and approve performance review system for weekly

employees

. Review and updated employee handbooks and OSHA reports and budgets of

the above areas. Responsible for Health Plan program, Work's

Compensation and COBRA

SmithKline Beecham Pharmaceutical Co.

1989-1995

Human Resources Administrator

. Developed and maintained a training program at all levels of

management.

. Establish objectives and coordinate instructional methods accordingly

to company needs.

. Directly responsible for a wide variety of counseling activities such

as, Tuition Refund Program, Dispensary Activities, Internal

Communication Program. Performance Evaluation System, Labor Relations.

Education:

Master in Arts (Industrial and Organizational Psychology)

Caribbean Centre of Advanced Studies - Carlos Albizu

Bachelor in Arts (Psychology)

University of Puerto Rico

Computer Proficiency

Microsoft applications, Excel, among others

Language Skills

Bilingual - English and Spanish (written and oral)

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